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Products => Storage => Topic started by: rjthomas44 on December 06, 2011, 03:24:25 PM

Title: Lost network connection LS-CHL 2TB
Post by: rjthomas44 on December 06, 2011, 03:24:25 PM

I've read many posts around this, but getting confused. Until yesterday, device worked fine and then suddently I can't connect. I can see the device through windows explorer but unable to map to it. It still shows 3% usage. Firmware 1.34. Some advice is to update firmware and I have just downloaded v 1.54; however I can't install as admin password isn't recognised. I've done a factory reset on the device twice, but still can't access. It seems I now have two issues- can't access web portal due to unacceptable p/w; and can't access device to view stored files. I'm not very techie litterate so any advice would best be kept to simple words : ))

Title: Re: Lost network connection LS-CHL 2TB
Post by: gindelli on December 07, 2011, 11:18:20 PM

You would have to contact support at 866-752-6210 the techs will help you

Title: Re: Lost network connection LS-CHL 2TB
Post by: rjthomas44 on December 08, 2011, 01:24:12 PM

OK, was hoping for some guidance from others who had already experienced this. Will contact UK support then

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