Yeh I also have the same problem. It will turn on fine and for 30-60 mins work as normal but after that it would just drop off the network!! ... The blue light stays on and even when I flick the switch at the back to off it does nothing the blue light stays on. I have to physically switch it off and start again.
Could someone please help us with this???
Thanks
Glad there is more than one with this problem!
Its the same for me, lights on (blue power light) but no one is home :(
Everything works fine but then just suddenly drops the connection and a physical reboot is required, which isnt handy for me as my NAS drive is up in my attic/network area.
A fix/suggestion would be greatly appreciated
thanks
I will add my two cents here as well. I get the same thing, the unit is less than a month old, keeps on dropping from the network which is only resolved by a physical reboot.
I have another NAS on the network - different manufacturer - works flawlessly. Less than happy with the Buffalo NAS antics. . .
More info on this, in my case the NAS navigator cannot find the box, and its web administration page is unresponsive once the network shares drop.
However.
The box *is* pingable. I get a successful ping test - its just everything else that doesn't work !
In case it was a firmware issue, I patched today to 1.54-2.84 - but as its just dropped network connection again, I guess that hasn't resolved the issue.
This is more a network issue than a Linkstation problem, I had the same problem because of a bad network configuration.
If the Linkstation has a static IP address, check that the DHCP server (normally the router functions as DHCP server) is configured in a way it does not assigns the same IP to another computer. Or if not using a DHCP server check the IP addresses one by one to make sure there are no duplicates.
In my case I have tried both static and dynamic IP - as all the other devices on the network are static, the IP in use for the box is not duplicated elsewhere, and the problem still occurs.
After patching it to the latest firmware to try and correct the issues ( which I had a lot of trouble with and had to resort to ACP_Commander ) , I have tried resetting it to its factory defaults via the web settings, and reconfiguring again, and so far it seems to be better - several hours no drops.
Maybe you have changed the default frame size.
Is the default gateway of the various PC and the Linkstation set correctly?
I have had a few weeks of no drops with this box - yesterday a firmware update was flagged as waiting, so I let it patch itself. No other changes made.
Since then the box is back to dropping out after a few hours. I have tried resetting to factory settings but this time no joy - the box drops from the network again after a few hours. Note the only change I have made this time round from factory default is to change the name of the box, otherwise its all default.
All in all the box has given me too many problems - other NAS units I have work without problem, so I am biting the bullet on this one, junking the item, ripping the drives out to use elsewhere and will avoid buffalo products in future. Live and learn.
Hi I have a new Buffalo Linkstation Duo (not pro) LS-WX4.0TL/R1
4TB (2x2tb)
I am having the same problem of it dropping of my network. I have to pull the power cord out of the back to shut it down. I can't access the admin through browser. I have pinged the box and it is there.
I have the latest firmware installed Firmware version:1.60.
Anyone got any fixes? Help appreciated.
There should be a small switch on the back of the unit. The choices are AUTO/ON/OFF. Make sure it is set to ON and see if that helps
are you guys running firmware 1.6???
1.6 installs an update to twonky
See this thread
ii was having the same issue with my linkstation dropping of the network after 30 mins. I downgraderd the firmware to 1.58 which also downgraded the twonky media server
= nomore issues dropping off the network
Cheers
We use NAS drives for backup purposes at a few clients, and have experienced this issue with a few of them.
I logged a ticket with support but there responses weren't much use suggesting it was more a LAN issue than a Buffalo fault!!
Had this across multiple firmware versions from 1.54 - 1.60... Any one actually have a stable NA now - if so what setup on firmware, eth frame size, dhcp/static IP etc?
I'm glad it's not just me.... I got my first buffalo box for home last week and have been having this trouble ever since. I never had this difficulty with the ones I use at work.
Linkstation has been content with a static IP and in operation over a year. Now it drops off the network as others describe. DHCP not an issue, 'On" switch on the back, no other IP confict as other speculate. Router says the device is inactive. It just operates with the solid blue light on wasting electricity until unfortunately you have to unplug the power to cold boot. Perhaps if ping it is there? No matter -- it wont comunicate or accessible via web interface. Considering the manufacturer warnings to never cold boot why doesnt these units have a graceful power down button? The only change recently was that 1.60 firmware update and nuisance nagging until it was complete. Given the box is worthless at this point I am up for a fix/any fix. I obtained the 1.57 firmware zip file but am trying to figure out how to push onto unit. The admin panel seems to only have an interface for updating. I keep hunting in forum
Forcing the Linkstation Duo Firmware from version 1.60 to version 1.57 seemed to resolve my issue. The box no longer drops off the network and it has been over 12 hours. Buffalo does not make it easy to locate the zip file or force the firmware install but instructions are found on this message board. Considering the many problems with 1.60 Buffalo should at least publish the older firmware package with force settings assigned. Only 1.60 is displayed on download page.
Edited Reply 7/30/2012:
Update!! The LinkStation Duo dropped OFF the network after about 48 hours this time! Roll back of firmware did not resolve after all! I have no clue and am inclined to abandon any more time with troubleshooting or hoping for a fix. Perhaps I can yank out the 2TB drives out of unit and hunt for another NAS that can give me some maintenance free secure recording.
tried same as you when saw you said it had worked... same end result where drops off eventually....
What I don't understand is some we use are fine - same backup program, network configs etc at sites - tried same firmware versions and everything but can't seem to get them to stay online everywhere.
did you find a different NAS to use?
i have the same problem too, i am sure my setting is static IP, firmware 1.6, and i have tried restoring to factory default setting too, but nothing is useful.
I have the same problem. How can I fix it. This did not start until the most recent firmware, as far as I can remember.
I am sure you have the same problem, but if you actually read the forum, if you need any answers to your questions, You should know that you need to let the forum know , exact model and firmware, and any other relevant info. ;-)
Hi, I have the same problem wiht my NAS (LS-VL187). It keeps dropping the wireless connection! It happens when I´m transfering large files or a long transfer of small files.
I've reasearched and lots of people (even from Buffalo) says to change the frame size, but this does not solve the problem. I'm already thinking on ripping the disk out of the NAS and put it into a small server (it's the only thing which will really work as a NAS and be reliable).
Everyone attributes the problem to the network when it's clearly a device problem!!
Not to mention that the AUTO mode does not work either. It just goes to sleep and never wake up again.
If someone has the solution to these problems please post it! Thanks!
In case you want to discuss my email is vwrodrigo@hotmail.com
Which firmware?
1.63
I just bought the device and have the same symptoms device stops responding and have to unplug it from power to restart.
Firmware 1.62
I`m starting to think i made a big mistake buying this device :(
I have the same problem too.
Another problem is that the only help seems to be a PM which is painstakingly annoying.
I rather have a good solution it's ridiculous that help seems to be one person at a time instead of posting a proper solution.
I'm thinking of buying a good nas.
It is clear that you get what you pay for.
The Buffalo is utter rubbish for me up till now.
So this topic is dead now?
Ridiculous.
We want a solution!!!
Chill, it seems the magic fairies cannot or will not fix this problem for you - I deduce there is some dodgy hardware aspect to this story that made it into the production run. The reason I say that is the problem seems to crop up across firmware versions, and yet some units seem to work just fine, whilst others are tempermental. External problems such as the network its situated in could also cause issues, but given the growing number of reported problems and different network setups, the likelihood of this becomes increasingly small, additionally in my case I replaced the offending NAS unit - made no other changes to network et al, and everything works fine now, albeit with no Buffalo hardware !
So your options are RTM assuming its still under warranty, or just rip the drives out, buy a different NAS and go on your merry way.
Personally I chose the second option and since then haven't had a single problem.
Link it directly to your PC Via lan cable and test it for a while to see if it is going to drop connection.
Also, I understand it is disappearing from Nas navigator Have you tried Pinging the LS in that stiuation?
I have the same problem...
My LS-XH2.0TL drops from the network... cannot connect via http, map drive, ftp etc. Although the IP address still pinging. just restarts take the plug out of wall. I have this NAS for almost 2 years working flawlessly, same router same settings and some day it just start dropping. The problem persists even when using a cable connection with a crossed cable.
Firmware 1.60 (DTCP-IP:1.60-20120615)
Any ideas?? Can it be over heating or some other hardware issue?? I strongly doubt it is a network issue...
for Linkstation Pro Duo, Firmware 1.64 was just released 12/17
Is 1.64 supposed to fix this problem? My brand new LS-QVL366 is dropping off of the network, and I can't ping it, after about five minutes. That's not even long enough to upgrade the firmware.
Is there a fix, or do we just return the device, and buy something else? This is not what I expected.
Dropping off a network, or slow file transfer is a different matter. To check if the issue is your linkstation or your network (settings, hardware, cords), plug the linkstation directly into a computer (the computer must have the same IP/Subnet range as the Linkstation) and directly test your transfer speeds, or test if it drops connection. If you still see dropped connection, or slow file transfers, change the cable - if you still see an issue, it might be the linkstation Ethernet frame size (in GUI) - set to a larger size. If you still see an issue, you might have something going out on the LInkstation. If you don't see an issue, something in your network is causing drops or slow file transfer. You might need to give the linkstation a static IP.
same problem here and i've been having these issues since firmware 1.60 running on LS-WX2.0TL/R1, the problem seems to occur randomly when transferring files over wi-fi to the nas, files can be of any size, before you point at a network issue, I'm a network engineer so the dropouts are not network related.
NAS has a static IP address currently running firmware 1.64, I have also applied a forced firmware update, various times. Frame size is set as default as it has always.
Note ***the problem only occurs on file tranfers, playing movies and so for from the NAS i've never had an issue***
Issue occurs transferring files from both windows 7 pc and mac lion.
Only way to resolve the problem is to turn off the NAS with the on/off switch.
This is a very annoying issue and should be looked at more closely as it's seems to be affecting various hardware and points to a firmware problem.
thanks
Migzy
Hi all,
I had exactly the same problems and tried all solutions provided in this post, though with no results. Even after a FW-update from 1.56 to 1.61 it also introduced the problem with updating DTCP-IP. see here.
I know some about ethernet networking, so I was quite confinced that the problem was with the LinkStation, though I found out it was not in my case.
I had a fixed IP address set to .253. My home ADSL- modem/router (Thomson TG712) has a fixed IP at .254 so it made sence to me to keep al fixed IP addresses in my network within the same range. The range for DHCP is .1 to .100. When browsing my router settings one day I finally found that my router only uses IP addresses .1 to .252 and .254. Of all possibilities I had used .253, which was the only one that I should not use, though this is not mentioned in any documentation at all. Finally I found some indirect clue on the internet that mentioned the usage of the .253 address for the USB port on a router (not my model). I still don't know if this is so in my case, but after changing the fixed IP address of my Linkstation to any other addres but .253 all my problems were solved. Now I can access my Linkstation at all times, copy large data files and stream movies via Notbook and Mediaserver even through a wireless connection (wired I still more reliable).
Probably this is not the case for the most of you but I just wanted to let you know that the LinkStation can actually be a great NAS and after complaining at Buffalo it seemed to be my own fault after all. Hope that it helps atleast some of you out there.
Kind regards,
Joost (Netherlands)
Just great. Got myself a LS-WX4.0TL/R1 on Wednesday. Pushed some files onto it, abysmally slow. Figured it was my g-style WiFi. So, purchased an n-capable adapter.
Transfer speeds increase, but now - and only now - I'm seeing my NAS drop from the network after moving files to it. Needless to say, it's unacceptable that I can have either a stable, but terribly slow (around 2 MB/s) or a quick (around 20 MB/s) connection that kills the drive after a while.
And seeing as how this issue is unresolved even though it has cropped up in July 2012, I have little choice but to return the unit to the vendor. Pity that my first experience with a Buffalo product is this.
Btw, what seems to avoid the issue - I'm not gonna say solve, as it is no solution - is to limit the transfer speed. I limited my ftp upload to 4 MByte/s and am not seeing the issue now. Looks like the NAS can't handle quickly incoming data...
An update from Linkstation Pro Duo owner who posted here back in July 2012 that I was also plagued by this problem, seemingly about the time upgraded to 1.60. Back then I finally figured out how to install v1.57 and have seemed to limp along with a functional NAS ok since. The dropping from network issue went away and the drive gets written to constantly from security cameras storing content on the drive 24/7. If ever that once per second transfer is disrupted I would get notified. No need to reboot the NAS for many months now! Initiating a connection to the NAS from a client PC (ie. file explorer) on the network seems to be stubborn and at times requires a pre-emptive running of Buffalo NAS Navigator from that PC just to discover it on the network. Along with that connection lag disapointment, file transfer speed is not stellar. Not as speedy as I believe I remember it when initially configured. Perhaps I changed some settings which invoked this performance change also. No way of knowing unless trial and error or quality tips from users. The NAS is CAT5 connected to network and assigned a fixed IP internal address of 192.168.1.81 in case that is of value to earlier speculation and discussion. Good luck with other owners trying to get some days and months of life out of this box until the ultimate trouble free value NAS is produced! btw I have use of a $20k+ Drobo unit with 8x2TB drives from my employer that is nice but far out of personal $ expenditure limits.
Hi any chance you can share the 1.57 firmware? I cant seem to find it anywhere on the web. And my NAS has been sitting in my drawer unused (because it`s useless in current state).