Buffalo Forums

Dear All

 

I started to update DTCP-IP on my linkstation ls-wvl,  It gave me error message that:

 

"While firmware updating, Media server update cannot be updated completly. Please click update DTCP-IP after establishing internet connection"

 

I know, that on 1st Aug, I(day before yesterday) I updated my firmware ver. to 1.52. And yesterday I also rebooted it successfully.

 

So, I decided to restart DLNA server. Afer doiing this, I decided to update DTCP-IP again.

 

From past 20 mins, it is just showing messages like, downloading and rebooting. And finally again it gave me same message:

"While firmware updating, Media server update cannot be updated completly. Please click update DTCP-IP after establishing internet connection"

 

Please help.

 

 

Reset the linkstation to factory defaults (system - restore/erase - restore linkstation)
This will put the IP/subnet/Gateway and DNS back to automatic and should allow you to update the media server.

1. Tried restarting dlna. Still no luck

2. tried to restore default settings, which will reboot linkstation itelf. Still no luck.

 

:mansad:

Have you tried a Firmware Update?

The firmware is already latest..v1.52.

 

 

I would try force flashing to reinstall the firmware. That is definitely a weird issue and reflashing the firmware might resolve it.

I have the same issue with both firmware 1.52 and 1.53 on a LS-WVL 4Tb. The unit definite can access the Internet as it validates that it has the most recent firmware. Will reflashing help?

Same Issue here, is getting more than frustrating.

 

Is anyone here able to help... PLEEEEASE!!!!!!!!!!!!!!!

I have the Linkstation Pro Duo WVL5EB 4TB, Windows 7 64bit.

Same problem here. After firmware upgrade to 1.54 I got the advice to hit the button "Update DTCP-IP". The update lasts very long (Message "Downloading"...)and doesn't complete? Any advices?

I don't want to reset the linkstation because I fear problems. Are my settings gone when I reset the linkstation? What about my data?

A lot of user seem to have this trouble. Can we get some word of officials?

I found the simple solution (for me)

I had to disable the DLNA Server. After this the update procedure was successful and it updates to v1.40-20110204.

I hope everything is fine now.

I never ran into this issue. I tested it out and I was able to update the media server version while the media server was running.

Hi! I checked again. The problem is google chrome browser related.

With internet explorer I can update without stopping the DLNA server.

Both newest version...

I just had the same trouble with firmware version 1.54. I was able to solve it when defining the IP address as "exposed host" on my router. The whole trouble seems to be related to blocked ports and communication trouble.

Might be it's helpful also for other people.

Might be it's valuable if you're telling the community if it works 

I just had the same problem, using Firefox. Disabling the DLNA server first worked for me.

I have tried everything that I have seen listed, updated firmware to 1.54, disabled media server, closed Google chrome and restored factory defaults.  I get the following messages in order when trying to update the DTCP-IP:

 

 

Error: While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection.

 

I am using a Buffalo WZR-HP-G300NH2 router with a LS-VL844 NAS device.

 

Does anyone have any new suggestions?

I am having the same problem on my LS-WV2.0 on firmware  1.54 - this has happened since new

have tried restore, reflash, force flash etc ...

 

still no dice cmon buffalo theres a problem here ..

 

And while youre at it - how about an update to the itunes server to make it compatible with itunes 10.5

 

thx

tony

Having the exact same problem with a linkstation pro with firmware 1.54.  It was happening since day 1 that I got the device less than 2 weeks ago. I tried everything, even gave it an ip address, and gave it DMZ, still nothing. 

same problem here too.

posted on this forum 11-24-2011 09:48

anyone know if this still exxists in the latest firmware update from 12/14  ?

 

I wish it had..

 

I have done the firmware update on both units v1.56

 

the newer unit updated the firmware and the DTCP-IP is fine..

 

the older unit (connected to the same router and which has been restored to factory settings) still has the same issue... after the firmware update it said the DTCP-IP was up to date, but when i went to the media server page it gave the same message as before about DTCP-IP needs to be updated.. so I tried it clicked OK...

It spent about one second saying downloading and about one hour saying "rebooting" so I then refreshed the web page

and I am back where I started... as before..

 

PLEASE BUFFALO WHAT IS THE SOLUTION??????????

setting my Linkstation Pro as DMZ seemed to do the trick (I tried everything else first, from using Firefox/IE, to stopping DLNA).  I know it doesn't seem to work for everybody, but thought it worth noting that it's worked for a few of us.

DMZ -  what is that, how to set it if it's on a 'on pro' linkstation

 

what I don't really understand is that the warning message given by the unit itself and some people who have fixed the issue here, say the internet connection is the issue..

 

but if that were the case how does my unit update the firmware without issue and not the DTCP-IP..??

Same problem for me.  Firmware 1.56 on Linkstation Pro Duo.  Tried disabling the DLNA Server, the iTunes server, neither solution helped.  Also tried using Firefox and IE, again no luck.  Restoring to factory defaults didn't fix it either.

 

Buffalo, please post a solution!  This is ridiculous!!

I have found out what DMZ is and how to set it on my router for the IP address of the older NAS unit..

initially it seemed to be working.. the download completed and reported "succesfully" but when I restarted the media server the same old message came back again.. about the DTCP-IP not being updated and redownload after establishing an internet connection.. blah blah blah....

supposedly it just downloaded the update "Successfully" so how could it not have an internet connection.. it updated the firmware earlier with the same connection as well.. and a second NAS of the same model on the same network and router works without any issue at all..

I have been having the same issue and tried everything.

 

Finally, I sent a private message to support.

 

Here is the reply.

"This error is a documented error that has occurred due to the latest firmware. A fix is expected in the next release of firmware for this unit.

 

Thank you,

 

Marcel

Buffalo Technical Support"

That's ridiculous.  Read this thread and you will clearly see that there are people running firmware older than 1.56 that are experiencing this issue.  Not only that, but there are also people running two NAS's with 1.56, and only one of two NAS's has the issue.

 

Buffalo.... how about a response?  I think we have enough people here with an issue!

I've got the same problem on Linkstation Pro. Spoke with Tech Support yesterday and they were no help. What a joke. 

I hope that it is a newer firmware than 1.56 I currently have installed now.

I don't think it is related to the new firmware at all.

the older of my two units is the one with the problem and it has had this same problem since it was new, that was when the firmware was v1.24 or something like that..

with each FW update I get excited that it will fix this problem.. but no......

I have had this problem for about 2 years. Buffalo you suck get your act together.

Just got a replacement unit (wasn't able to update the Media Server on the previous one), and sure enough, I'm still getting the same ol' message:"While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection."

 

This unit SHIPPED with this error!  Way to test your products before shipping Buffalo!

 

Called Tech Support, and they're aware of the issue and have no fix.  I mean, this is just amazing to me... you buy a frickin' NAS because it's networkable!!  That's the whole purpose of this device!

 

Just out of curiosity, could those of you experiencing this issue please tell me a bit about your setup?  Seems like Buffalo should be asking these questions, but seeing as they're not, maybe we can try and figure this out ourselves:

 

I'm have a Linkstation Pro Duo 1TB, I'm on Windows Vista Home Premium x64, I tried updating the media server using both Firefox and IE, and  I have a D-Link DIR-655 router.

 

Please post your Buffalo unit model, your OS, browser, and router model and make... maybe there's a common issue here?  Could it be the router??

 

LASTLY, is there a way to manually update the media server??

Hi there

as mentioned above I have two Buffalo NAS they are both model LS-WX4.0TL/R1-EU... old one manufactured june 2010, new one june 2011 - the older unit has never been unable to update DTCP-IP..

OS = vista home premium,

Router = Aztech ADSL2+ Wireless G Router (but internet is thru GPON-pppoe)

Both NAS are connected to the same D-Link 5port switch

Browser ? I don't use the browser to update, I use the admin webpage of the NAS..

Q. how do you do it using the browser anyway.??

cheers

I'm using the admin webpage as well, but I'm viewing that page in a browser window.  Aren't you doing that too?  Some people have suggested that using IE instead of Firefox would help, but I've had no luck with either.

It's interesting that you're on Vista Home Premium as well.... doubt that would be the cause though.  I think I might try updating it from my wife's Mac tonight.

I have the wife's macbook that's had both leopard and snow leopard running safari, I have a pc quad booting leopard ubuntu xp32 and windows 76 tried ie chrome and firefox. Also tried my iPhone with safari and skyfire Basically this has nothing to do with your computer it's a fault with your nas. It's either a curupt update/install or there is more than one revision of the hardware and they have not bothered testing properly. Its simple baths for them they have looked at how much it will cost to fix it and how much they will get in return (£0) and since it's been out so long the small amount of damage it will do to there reputation having 10-20 people complain about it. The only solution we have is either downgrading quite a way or custom firmware. Keep complaining as it would be nice if they did fix it but for now if anyone wants to know how good there kit/support is just send them a link to this thread.....

DTCP-IP does not update twonky. DTCP-IP revalidates an embedded key in the firmware, in case it becomes corrupt. If the validation can't get to the external key server, due to incorrect settings on a router, or due to a firewall, it will not validate.

In this case, you may be able to resolve the issue by reloading the firmware.

"DTCP-IP does not update twonky."

 

What does that mean?  What is twonky?

 

"...due to incorrect settings on a router..."

 

What might those incorrect settings be?  Do we need to open a port?  Do we need to disable Windows Firewall?  Why would the iTunes media server work and the DLNA server not?

 

"In this case, you may be able to resolve the issue by reloading the firmware."

 

What is the best way to go about that?  Reset firmware to default using the web admin page?

 

Thank you for replying to this thread.

Many of us have tried re-applying the firmware. When the media server is disabled you can updated the drcp-ip without a problem suggesting this has nothing to do with a firewall/router but then when you re-enable it's broke again. Why don't you publish the details of the issue that you are fully aware of?

"When the media server is disabled you can updated the drcp-ip without a problem suggesting this has nothing to do with a firewall/router but then when you re-enable it's broke again."

 

Actually, in my case, I can't update it period.  I've tried disabling the media server, as well as the iTunes server and the Squeezebox server, all in an effort to update DTCP-IP, but the update fails every time.

If reloading the FW doesn't work, then a force-FW reload would be the next step (in the STorage stickies)

Tried that.

We are still working on the issue. The issue has been escalated to our engineers to try and resolve the issue. We apologize for the delay.

Durr sorry my mistake of course the webpage is viewed thru the browser..

and btw I only have IE (8 and 9) tried both, same issue.. old NAS no, new NAS yes.

cheers

CD

I own the LS-WVL/R1 and have had the same problem updating the dtcp-ip firmware, no matter what I try. I even returned it to the store and received a new one, which suggests that it is not a hardware problem.

I hope this problem gets fixed. I'm posting here to reinforce the point that this is not a limited problem, but is likely more common than is believed.

Is there no way to get a detailed log that might provide a clue to the problem?

Just updated to 1.58 from 1.56 on a LS-WVL and found dtcp-ip missing and no option to update.

 

The option to update DTCP-IP does not update the media server, it verifies the DTCP-IP key. This key is not used in the USA - only used in Japan. The next versions of the  FW, will update the media server.

FW 1.58 incorporates bug fixes.

So despite everyone making it quite clear what our problem is and the issue in hand you manage to completly avoid answering the question you know we will all want answering. Has the DTCP-IP error been fixed in 1.58?

 

This is the error we have "While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection"

 

Looking at the Release note I can see you have fixed this... "Fixed an issue appearing "Media Server update can not be updated completely" warning and error message when configuring Media Server."

 

If I update to 1.58 will I still have the same error problem... "While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection"

 

Or do I need to wait for the next version?

 

Or do we have to test that for you?

 

 

 

 

So let me get this straight.... all Buffalo did was hide the error warning message?  But the actual error itself still exists??  Please tell me I'm mistaken.

 

Has anyone with this issue updated to 1.58 and resolved the issue?  I'm going to try this weekend.

no problems here upgraded and media library is fine on my ls-wxl

This is a preventative measure, not a fix.

"This is a preventative measure, not a fix."

 

What a vague statement.  What does that even mean?  What is it preventing?  That we become aware of the error?

"no problems here upgraded and media library is fine on my ls-wxl"

 

Just to confirm, you were previously getting an error with 1.56, and you upgraded to 1.58, and now the error is fixed?  Is that right?

Hmm.....also noticed I lost support for flv in the media library. Guess I'll probably turn it off and use samba, ftp or afp instead.

i was getting the error before, workaround was to disable media server, update and the enable media server again, but as it's says this is only used for japan, so therefore it's not even relevant to me as i'm in uk, as long as media library works then that all i'm worried about

My media server streams films already there. If I add a new film I need to go into settings and refresh it every time! And when I do I get the error. The error suggests it's stopping the media server from updating which is why I have to disable update abd re-enable every dam time I wanna watch a new film. If we have a powercut after reboot no films at all show again disable refresh enable. Joke

connect to http://192.168.*.*:9050/ twonky config set the rescan value to -1, it says the server monitors for any new files, so should update straight away

 

I'm not even seeing the option to update to 1.58... i'm on 1.56 and it's telling me that that's the latest firmware.  this is for a Linkstation Pro Duo LS-WV2.0TL/R1.

For TheIntruder:
LS-WV2.0TL/R1 download FW1.58--

 

1.58 FW for USA PC customers is HERE

For Mac customers: HERE

 

Release notes for FW 1.58:

[Firmware Release Note]* Ver.1.58 [2012.4.19]  - Fixed an issue appearing "Media Server update can not be updated completely" warning and error message when configuring Media Server.

Apparently this error is back. On Linkstation Pro Duo. Have 2 x Linkstation Live's on same firmware (1.60) and they are both fine...

If your two LSs on 1.60, are fine - what error are you seeing?

I am also getting this error message now... just upgraded to firmware 1.60, and get prompted to update DTCP-IP.  When I attempt to do that, I get the following error:

 

http://postimage.org/image/63voaea3z/

 

The model of my device is LS-WXLBC5, current DTCP-IP version is 1.60-20120615 and I ma based in the UK.  I updated the firmware by going into web settings and letting it update, as prompted.

 

Thanks in advance for any help!

 

James

I had the same proble (chrome). To get it to work (as advised earlier) 

 

1) Dissable Media Server

2) Update DTCP-IP

3) Enable Media Server

4) Restart Linkstation

5) Wait for 5 mins after restart to see files.

 

I have 2 Linkstations and it worked on both boxes.

 

Hope that this helps

I've tried that... Unfortunately no joy! Tried it in Chrome and Firefox, both with the media server stopped and started and the results are the same.

Thanks, James

have you verified that the FW was uploaded to the LS properly? FW should be uploaded via wired connection, not wireless or corruption can occur. Also, if you go to LS's   IPaddress:9050 and check Twonky version, it should be 6.0.42 if the firmware uploaded correctly.

OK - as far as I can tell, the firmware updated fine - it was done over a wired connection.

 

The Twonky server version shows as 6.0.42-dev 

 

Thanks for your help, J

for those with the DTCP issue - what FW were you on, before you updated to 1.6? Were you having the update DTCP message before updating? If you don't know what firmware you were on, what is the serial number (14digit) and MAC address (both on a sticker, on the product)

Thank you

 

I think I was on firmware 1.59 - whatever was the last UK release as I always update when prompted. The numbers from the device are as follows: Mac address: 0024A59A0BC5 C S/N: 1LSWXL100500819 S/N: 65850004712099

You may need to do a Force Firmware update on FW 1.60. It sounds like your DTCP had gotten an error in the firmware prior to 1.60 (1.60 isn't using DTCP) and when the 1.60 was uploaded to your LS, it didn't load properly, so it needs to be uploaded again.  The instructions for Force Firmware is in the Sticky section on the front page of the Storage Board.

OK.  To be honest I'm not keen on doing that; at the moment, most things seem to be working (what is the benefit of updating the DTCP-IP?).

 

It's a shame that one has to get to this level of manual troubleshooting when all I did was follow the software prompts, rahter than try anything special - this is, after all, a consumer device!

DTCP-IP is a feature primarily used in Japan, but not in the USA, for protecting audio and visual rights management.(DRM). We removed it in FW 1.6 for the USA FW. Sometimes a FW does not load properly the first time with electronic devices, and the FW needs to be reloaded, though this may or may not fix what you are seeing, and it could be your device needs further troubleshooting. Have you tried calling your local support team?

OK - I bit the bullet and carried out a force firmware update... and the net result is no difference.

 

I get the same error if I try to update DTCP-IP.

 

I don't know if it is related, but I also seem not to be ableto see new items when I browse the DNLA server from PS3.

 

 

 

I'm considering dropping back to the last firmware I can find on the website (1.56) - any other ideas, or shall I go with that?

 

If DNLA is not working properly in 1.60, it pretty much defeats the object of owning a NAS for me.

I apologize for any issues you are having.  IF DTCP-IP isn't updating, please send me your MAC address (12 digit code), and Product Part number (full number including capacity), FW revision, and location of purchase. Also, send me the browser type and revision that you are using for updating DTCP.   Send to drmemory@buffalotech.com and put Forum DTCP Issue in the subject line.

Email on its way... thanks for all your help,

 

James

Hi,

 

I've had the same problem with my Linkstation Pro after I updated to v1.60 from v 1.56.

 

I have been emailing tech support and have forced updated the FW back to v1.56 yet I am still getting the error. I've also checked languages and network settings. This solution has not been mention in communication. So I will forward my email history with info required in your post to your email.

 

 

Thanks... nice to know I'm not the only one having that problem.

 

However, I also tried that, with the same result as you - no fix!

 

James

I feel your pain James. Whatever Buffalo have done with the latest FW has completly pi$$ed me off!!

 

I can't acess my media, I've spent 3 days f*cking around force updating firmware all for following there update instructions! First it DLNA 2101 error's following the v1.60 update and then no media server after following the instructions from the tech support suggestions.

 

Its an abosolute joke!

Guys

1.6 firmware upgrades the twonky server to a new version 

 

downgrade to 1.58 form here using the force install

 

ftp://buffalokorea.dyndns.org/array1/buffalo/buffalo%20server/Storage/LinkStation/LinkStation_FW_1.58_win.zip

 

this will roll back to twonky to 4.4.19.....

 

when i did this i did not get the DTCP-IP error

 

cheers

 

For all customers getting the DTCP error, whether you've upgraded to 1.60 or not, please email me your MAC address (12 digit), Serial number (14 digit), full product part number (include capacity), and the firmware version you are using.

sorry simple Q.. but how to email you.?

drmemory@buffalotech.com is my email address

Is there any update to this issue?  At the moment I have to restart the DNLA server every time I boot my device, which is very painful...  two months with no progress is VERY frustrating!

Hi All,

 

This problem arrised at my Linkstation after I performed a FW-upgrade from version 1.56 to 1.63. I didn't had it before. See my post on:

Dropping Out issue on how I finnally solved the issue on my Linkstation.

Regards,

Joost (NL)

The Cannot Update DTCP-IP error message was fixed recently for every one with firmware 1.60 and higher. All you have to do make sure your linkstation network settings match your router, and reboot the linkstation. If that doesn't work, try a different browser and the error message will stop. firmware 1.64 (for those linkstations that take this firmware) - also updates your DTCP to a later one than June.

Dear all.
I'm using a LS-420D, 2 HDD 1T x 2, with the firmware 1.81, and i get the same the error. I cant start the DLNA service and receiver a message about updating DTCP-IP but i cant perform that updating, even i had tried many ways : reset NAS, format and reinstall firmware 1.81, reboot ... When i try to update DTCP-IP, i usually get a message "check internet connection" or "task not perform". The weird thing is i have no problem with my old NAS LS-410D. The NAS LS-410D works well with the firmware 1.81. Please help me to fix this error on my NAS LS-420D.
Thank you in advance.