Buffalo Forums

Hello.

 

I've got an issue with a TeraStation (HTGLR5) that suddenly stopped starting up, saying "System now booting...".  I checked all drives are connected properly, which they are, but now I get this message: "EMERGENCY MODE NO ARRAY INFO".  This makes me think the RAID array is screwed and I've lost the data.

 

I've had a good search around and not found anything useful.  I have tried using the firmware updater as suggested in some forum posts but it doesn't find the unit (and doesn't allow me to speficy the details) even though I can ping the unit.  I can't access it via a browser though.

 

Some other forum posts suggest starting it up with the init button depressed - there isn't one on this unit!

 

Does anyone have any idea how I can get this up and running again?  If the data is gone so be it, I just want to get it working again.

 

Thanks,

Dave

What firmware version are you trying to reinstall? Make sure your anti virus and firewall is totally disabled.

Make sure you update to 1.33 firware and then afterwords 1.35.

I got the latest firmware from the Buffalo site, which is 2.16.  Is a newer version available elsewhere?  And is this what I need to do to fix it?  I don't seem to be able to do anything with it while it's in EM mode.  What do I do to get it back to normal mode?

What is the full model number of your unit (Beginning with HD or TS?)

The full model number is HS-DH2.0TGL/R5 (HS-DHTGL/R5 series)

OK so, download the 214_102 firmware (the only one for the Terastation Live!) to your windows pc.
Unzip the firmware, turn off your antivirus and firewall software.
Double click the TSUpdater.exe file --> Update.

This should reinstall the firmware allowing you access to the unit again.

Davo, you sir have saved the day!  I managed to update the firmware and now the system is up and running again, with all security in place and files accessible.  I have a degraded RAID array now but that's easy to fix, so I'll copy what I want from it and sort that out.

 

Thank you very much for taking the time to help me out - especially on the weekend :)

I have the same model, I have 214 firmware installed, but received the same error.  I re-updated the firmware, it rebooted and flashed and rebooted but 2 minutes later, it's in emergency mode, front panel says "Cannot load the kernel"

 

Any other thoughts?

 

 

Davo. You just saved me $500.00 and lot of hadache. I thank you.