Buffalo Forums

my users are getting a wierd security warning when opening outlook(not a wierd warning, but wierd that Outlook would have issues with it)...it's related to the NAS device because when i click on the certificate details, i see the issuer is Buffalo Inc...

 

I originally thought it was the file security software, so i uninstalled it, but that's obviously not it.  can someone point me in the right direction? it's more of a nuisance than an problem, as they can click yes or no and get into outlook...but i'd like to resolve this (whether there's a specific store to install the certificate to, etc.) 

 

 

sorry...forgot to add it's an LSwx30 TL/R1

sorry...keep posting without adding everything...

it's a very small office so i am not trying to use web access to the device or HTTPS.  i do not have web access service enabled.

Can you take a screen shot of the warning and post it along with your firmware version?

firmware is 1.41

 

i am really not sure i see a clear way to add an attachment..trying to upload the image here...hope that works..

on the "view certificate" option, general tab, it says it's from "develop" so this is how i thought it was related to this device.

both users only get the alert when they open outlook. 

 

I have never heard of this before. I checked with my supervisor and he didnt know either. It would be best to contact Microsoft or even use a different mail cleint like Windows live mail.

Its your certificate! This is at an office. Its not a home environment I have an Exchange server. Not going to switch email clients. . I didn't have this problem until I installed the software on the server so I could access the nas device

Are you talking about the Nas Navigator? If it is causing a conflict on your server have you tried uninstalling it? The only reason you need to use that software is to find the units IP address.

I haven't uninstalled it from the server yet. I can try that. What else might be causing this SSL conflict?

No, it has to be software. The unit self could not do something like that.

Could you please repost? You post came up empty.

Try another browser when posting... your post is still empty.

very strange...i wonder why that started happening..

 

anyway, the post said i was going to update you when i removed the software...

 

i did...and it removed the security alert, but now the device can't be accessed at all....

 

i can ping the device, but no http access...no mapped drive access...and when i try to go to start \\x.x.x.x (ip address of the device), i get "x.x.x.x is not set up to establish a connection on port "file and printer sharing (SMB)" with this computer"

 

i have tried running the detection tool off the installation CD(in the EN folder, tool,nasnavi2)...and it can't find the device either....

This software is not require AT ALL to run this unit. If you know the IP address then you should be able to communciate with it. Try resetting the unit.

 

Please switch the unit to off and wait until the lights are off.

Hold the function button for 10 seconds while it is still off.

While still holding the function button after 10 seconds please flip the switch to on.

Once the function light begins to blink release the function button and press it again for one second.

Wait until the power light is solid and this will restore your unit.

This process will not delete any data and will only restore the admin password and set the IP address back to DHCP.

 

Download the latest version of the nas navi software from our site and try that. Once it detects it, put the unit no a static IP address. If you are still getting issues with the software on your mail server you can now remove the software. The only thing the software does is tell you what IP address the unit is at. Again, it is NOT required to run this device.

well if it's not required to run the device, any idea what happened here since the device has become completely inaccessible since i removed it?? :)

 

i will see if i can get my client to follow these steps otherwise it will be a few days until i can get out to the site to do it.

It sounds like the unit either got a different IP address or you are using the wrong IP.

i checked the DHCP server....nothing new there...

 

i know i am using the right IP address...i had it bookmarked...documented, the whole 9 yards...

i can still ping it, but can't do anything else.

 

and if the device was "ok" shouldn't the detection tool have picked it up?

Usually yes, but the one off of the CD is rather old. And you were not able to get to it through the browser correct?

correct...not able to see it through a web browser...

i am trying to download the software from the website, but don't have access to my device's serial ## right now, can you help me get a copy of the software?

Use the LS-CHL model number, that one does not require a serial number to download it.

thank you!

Hello,
I am having this same issue after replacing our Linksys router with a Buffalo router. I get the same security dialog every time a user opens up Outlook. Has there been a firmware update to fix this? Is there another solution?



-Side note, your security question about the second part of the word in most buffalo products is apparently quite the riddle to those unfamiliar with your products.

[attachment deleted by admin]

Quote from: Troyf on April 30, 2014, 08:55:33 AM
Hello,
I am having this same issue after replacing our Linksys router with a Buffalo router. I get the same security dialog every time a user opens up Outlook. Has there been a firmware update to fix this? Is there another solution?



-Side note, your security question about the second part of the word in most buffalo products is apparently quite the riddle to those unfamiliar with your products.

Uhh... you necro'd a post from 2011, and it was in relation to a Buffalo NAS not Router... (or as far as I can tell)

That being said, the only thing I can think of is the Time setting on the Router...

I recommend you open your own post with the issue, make sure to include your model and firmware in use along with all the important PC details... also, place it in the Wireless section :D