Print Page - HS-DHTGL-R5, Emergency Mode, No Array Info

Title: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: absprinting on April 14, 2010, 01:10:11 AM

Hi, I've got this problem with my TeraStation HS-DHTGL-R5, i cant browse into in, but i tried ping it and it replied. Please Help.

Many Thanks

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: PCPiranha on April 14, 2010, 02:08:03 AM

Just download and update the firmware. You can download the firmware from our website under the downloads section.

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: absprinting on April 14, 2010, 10:05:25 PM

If I update this firmware, are the files inside the HDD will be secure?

Thanks

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: PCPiranha on April 15, 2010, 12:34:15 AM

A firmware update will not harm the data.

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: absprinting on April 19, 2010, 12:45:42 AM

I've got problem when i'm going to update the firmware, there's an error warning, "Couldn't confirm a response HS-DHTGL-EMOD8. Please check a network address of both PC and HS-DHTGL-EMOD8. Please disable the firewall. Updating is aboarted" i've already disable the firewall, the network, i think is fine, coz i can ping into the address and it replied. please advice thanks

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: JoshC on April 19, 2010, 12:47:03 AM

There is still something running in back ground. What kind of anti-virus software do you have?

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: absprinting on April 19, 2010, 01:57:09 AM

Bitdefender...

This HDD is connected via network to PC. can I connect direct from laptop to the terastation? if can, use what sistem? windows or linux?

thanks

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: JoshC on April 19, 2010, 02:15:08 AM

You can use Window's, Linux is not supported. Directly connect it via ethernet and set a static IP on your NIC on the same subnet as the unit.

Title: Re: HS-DHTGL-R5, Emergency Mode, No Array Info
Post by: absprinting on April 20, 2010, 12:37:16 AM

I've tried already, still cannot.

Is this step is right?

Install the Tera Navigator, then set the Ip add, and the subnet ... but in the tera navigator, it can't read the HDD capacity, It said unformatted?

is there any problem with the hard disk?

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Products => Storage => Topic started by: absprinting on April 14, 2010, 01:10:11 AM