Print Page - Web Admin Interface stuck on "Now Loading"

Title: Web Admin Interface stuck on "Now Loading"
Post by: farmaciascardovari on May 14, 2024, 02:47:37 AM

I am trying to access my TS3210D from the browser typing the IP address, this normally should take you to a log in page and then you should be able to access the settings of the machine.
However this does not happen and the page is stuck on a "Now Loading" gif forever. Looking at the js logs at a certain point I get a 502 bad gateway response from the machine, specifically the first 502 response comes from the following payload:

{jsonrpc: "2.0", method: "getNasFeature", params: {}, id: "1715672348534"}

with the following response:

<html>
<head><title>502 Bad Gateway</title></head>
<body bgcolor="white">
<center><h1>502 Bad Gateway</h1></center>

<center>nginx</center>
</body>
</html>

debugging the issue, the step prior to this is a GET request http://192.168.1.250/js/staticData/system_message.json?cacheWord=2024514

with the following response:

{
"system_message": [
{
"messageType": "error",
   "code": "0",
      "wordKey": "NAS_247_LABEL_VALIDATION1",
   "targetObject": "",
         "description": "システムが応答していません。"
},
{
"messageType": "error",
   "code": "1",
      "wordKey": "NAS_247_LABEL_VALIDATION2",
   "targetObject": "",
         "description": "基板が故障しています。"
},
ETC... a lot of error messages that I can post if someone can help

The step before is a GET request http://192.168.1.250/js/staticData/api_error.json?cacheWord=2024514

with the following response:

{
"api_error": [
{
"code": -32700,
"wordKey": "NAS_00321_LABEL_VALIDATION_API_ERROR_01",
"systemMessage": "Parse error",
            "description": "JSONフォーマット読み込みに失敗しました。"
},
{
"code": -32600,
"wordKey": "NAS_00321_LABEL_VALIDATION_API_ERROR_02",
"systemMessage": "Invalid Request",
         "description": "Requestオブジェクトのフォーマットが不正です。"
},
ETC... with a lot of errors/invalid

and at last the step before, which seems to initiate this cascade of errors is a GET request http://192.168.1.250/js/staticData/api.json?cacheWord=2024514

witht the following response:

"api": [
{
"name": "getapiversion",
"wordKey": "NAS_00320_LABEL_VALIDATION_API_001",
"isNotUseSID": true,
"isCriticalJob": false,
"timeout": -1,
"description": "APIバージョン取得"
},
{
"name": "getnasfeature",
"wordKey": "NAS_00320_LABEL_VALIDATION_API_002",
"isNotUseSID": true,
"isCriticalJob": false,
"timeout": -1,
"description": "NAS機能設定取得"
},
ETC...

I already tried to reset to factory and to reinstall the latest firmware (V5.0.0) in debug mode but nothing seems to work. Support suggested to wipe the disks and reinitialise but before doing that I want to see if anyone knows what's going on here

Title: Re: Web Admin Interface stuck on "Now Loading"
Post by: davo on May 14, 2024, 03:51:29 AM

Install the latest firmware from the US site (5.82) and it should resolve the issue, there is a fix in there for it.

https://www.buffalotech.com/support/downloads/terastation-3010-series-desktop

QuoteVersion 5.10 [2022-02-24]
Bug Fixes

[Settings]
• Fixed a bug where the "Now loading" message kept appearing on the web browser when opening the Settings interface.

Title: Re: Web Admin Interface stuck on "Now Loading"
Post by: farmaciascardovari on May 14, 2024, 04:24:34 AM

That worked perfectly!!!!! problem solved thank you

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Products => Storage => Topic started by: farmaciascardovari on May 14, 2024, 02:47:37 AM