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Products => Storage => Topic started by: TheGlatMachine on May 02, 2023, 10:27:50 PM

Title: LS210 - gray webpage/Get Portal Information
Post by: TheGlatMachine on May 02, 2023, 10:27:50 PM
Hello,
I'm having issues with my LS210.  I can ping it on my network, but I can't see it in NAS Navigator, I can't get to any shares, and when I go to the device's IP in my browser I get a gray screen that looks like it tried to load but never fully loads.  If I try to load the webpage from my cell phone, I get the error message "Get Portal Information - No response from NAS".  I've tried to reset the defaults with the function button, but that does not seem to help.  Anyone have any other ideas for me to try?  I'd rather not lose the data on the drive.

Thanks in advance!
Title: Re: LS210 - gray webpage/Get Portal Information
Post by: davo on May 04, 2023, 03:22:49 AM
More than likely a faulty / failing HDD. What's the status of the LED on the front?
Title: Re: LS210 - gray webpage/Get Portal Information
Post by: TheGlatMachine on May 04, 2023, 09:35:55 PM
Top light is white and blinking (although I think that just shows the device has power).  Nothing with the bottom light.
Title: Re: LS210 - gray webpage/Get Portal Information
Post by: davo on May 05, 2023, 07:22:02 AM
If the top (power) LED is flashing and doesn't go solid and a reset with the function button doesn't fix it then it means the HDD is dead.
Title: Re: LS210 - gray webpage/Get Portal Information
Post by: TheGlatMachine on May 06, 2023, 11:55:08 AM
That sucks.  But thanks for the info!
Browser ID: smf (is_webkit)
Templates: 1: Printpage (default).
Sub templates: 4: init, print_above, main, print_below.
Language files: 1: index+Modifications.english (default).
Style sheets: 0: .
Hooks called: 65 (show)
Files included: 27 - 1055KB. (show)
Memory used: 734KB.
Tokens: post-login.
Queries used: 10.

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