Brand new device. 1st time connecting.
Running XP SP3, tried on 2 PCs and neither recognised the ext. HD.
Device shows up at USB location O (???), just cannot "see" it in My Computer.
Shows up on Disk Managament as Disk 1.
Tried 6 USB ports, all the same - no dice.
Tried the firewire fix - uncheck 1394 etc. as per other forums, no luck.
Cannot install firmware as device not recognised.
Please help.
Can you format the drive?