Print Page - Problems accessing from outside my network?

Title: Problems accessing from outside my network?
Post by: ICANSEEYOU7687 on February 01, 2010, 07:12:08 PM

I live on a college campus and am trying to get this to work. I have kind of picked up the project where it was left off by someone else... from what I udnerstand.....

our school has opened up the IP address that the switch is on to be able to use some of the simple main ports.... port 80, 21, 20... etc... and I cannot access the terrastation via FTP from an outside IP address (and it is directly on the internet. not through a router or anything)

I was reading and saw that maybe I need to open port 9000 also, but thsi seems like it is only for the web access. Any suggestions? thanks

Title: Re: Problems accessing from outside my network?
Post by: JoshC on February 01, 2010, 10:59:11 PM

Yes 9000 is for web access. They might have a firewall or something blocking it. Are you using a FTP client?

Title: Re: Problems accessing from outside my network?
Post by: ICANSEEYOU7687 on February 02, 2010, 10:05:53 AM

Yes, im trying to find out why I can access it on our network, but not from outside. It is directly on the internet, and not behind a router.

Title: Re: Problems accessing from outside my network?
Post by: ICANSEEYOU7687 on February 02, 2010, 05:09:37 PM

some mroe useful settings you might want to know...

I took off DHCP and I put everything into manually. Also I noticed uPNP is turned off. Which i might try turning this on in a second andd see what happens...

Also I cannot get the navigator to detect it.

My model number (according to the back sticker is

HS-DH0.0TGL/R5

I cannot find this on the site anywhere... its a terrastation

Title: Re: Problems accessing from outside my network?
Post by: PCPiranha on February 03, 2010, 07:03:56 AM

Are you getting any error/info lights? Also makes sure the firewalls are disabled.

Title: Re: Problems accessing from outside my network?
Post by: ICANSEEYOU7687 on February 03, 2010, 02:20:17 PM

No error lights, and no firewall.

Title: Re: Problems accessing from outside my network?
Post by: PCPiranha on February 04, 2010, 03:27:44 AM

"No error lights, and no firewall."

If this is the case then the NASNAVI should have no problem detecting the unit (assuming it's on the same network)

Title: Re: Problems accessing from outside my network?
Post by: JoshC on February 04, 2010, 03:36:25 AM

Do you have the FTP server enabled on the Nas?

Make sure under shared folders and service setup you have the FTP server Enabled.

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Products => Storage => Topic started by: ICANSEEYOU7687 on February 01, 2010, 07:12:08 PM