Model Number
HS-DH0.0TGL/R5
Production S/N
U80118
Drive was powered down for 3 weeks. Restart succeeds in identifying IP address and the existance of the 4 hard drives (total of 4Tb). Drive cannot be accessed through web-based interface.
You need to update the firmware on the unit. Make sure that you have the Nas Navi Client Utility if you do not then go to buffalotech.com/support/downloads and then choose by product your unit. Download verison 2.22 if you dont have it and then you should see now the firmware version 1.33-1.32 . Please note that you will not lose data when updating the firmware.
Thank you for your prompt response.
I have model HS-DH0.0TGL/RS. The closest update is HS-DH1.0TGL/RS. Is that the correct update?
The update software finds my drive on the network. When I try to install that update, I get the message:
"Couldn't confirm that a partition exists on the TARGET. Updater will format the TARGET and will update the TARGET. ***All of data will be lost***
Do you want to format and update the target?"
I am reluctant to proceed since I don't want to lose any data. Do I have any options that will save the data?
You will not lost any data during the update of the firmware. Yes that is the correct model number.