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Title: Linkstation disappears after couple of minutes
Post by: Nasse on November 21, 2009, 04:30:27 AM

I just bought Buffalo Linkstation Live 1TB (LS-CHL523, firmware 1.10). It's connected to Telewell TW-EA501 modem, which is connected to Buffalo AirStation G54.

Everything works for couple of minutes, but after that NAS Navigotor can not find LS any more. If I switch the power off and on again from LS, it's found again but disappears

same way. Power switch state is ON. I have tried every modes. Same thing.

I have Windows XP and McAfee firewall. NAS Navigator and NAS power management service have been given permissions to access Internet. NAS Navigator version is 2.22.

I have also tried resetting factory setting. Nothing helps.

Other thing is that if I set the power mode to OFF, LS won't turn off. I have waited several minutes. The only way to turn it off is unplugging power cable.

Is my NAS broken or what's is happening? Any ideas?

Title: Re: Linkstation disappears after couple of minutes
Post by: Kameran on November 21, 2009, 10:36:57 AM

Just to verify, you have your linkstation plugged into your airstation and the modem is plugged into the wan/internet port on the router? I want you to try to do a direct connection to a pc workstation, also start the computer up in safe mode with networking < usually holding f8 during bootup. Once in there see if the device powers down as it did before. If it stays on for a little while maybe 7 minutes, then you can try to flash the firmware on the device. If that goes through and still having an issue, call in for a replacement, if you have a valid proof of purchase and it's within a year of purchase.

Title: Re: Linkstation disappears after couple of minutes
Post by: Nasse on November 21, 2009, 12:30:15 PM

Linkstation is not plugged to Airstation, it is plugged to Telewell router . So I have a 4 port router and Linkstation and Airstation are plugged to this router. That should be ok, or is it?

I will try the direct connection tomorrow.

Title: Re: Linkstation disappears after couple of minutes
Post by: Nasse on November 21, 2009, 01:14:14 PM

I tried to download firmware but is says that I have invalid serial number? Serial number is 15845791038083.

It also says, that "Firmware is provided and supported for North American Users only". Why is that?

I am from Finland.

Title: Re: Linkstation disappears after couple of minutes
Post by: Nasse on November 22, 2009, 02:48:01 AM

I managed to download the 1.21 firmaware, but can't do upate. Updater says that it can not find any LS that need to be updated. That's weird, because I have 1.10 firmware.

By the way, my LS is manufactures Oct. 2009, so it is pretty new.

Title: Re: Linkstation disappears after couple of minutes
Post by: Nasse on November 23, 2009, 12:21:08 PM

Any suggestions?

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Products => Storage => Topic started by: Nasse on November 21, 2009, 04:30:27 AM