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Products => Storage => Topic started by: algernon24 on November 05, 2009, 06:01:27 AM

Title: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: algernon24 on November 05, 2009, 06:01:27 AM
   

Firmware Version: 1.10

 

My company just bought 2 TeraStation III (TS-XL/R5 - 2.0TB). Everything is fine except that the TS cannot obtain the Domain Users from the AD. It can obtain only the Domain Groups from the AD.

 

Details:

DNS Server : Domain Controller

Authentication Method: Active Directory

NTP: Domain Controller

Set to Disable on DC: Digitally Signed SMB Packets

 

Any suggestions on how to resolve this.

 

I have an old TeraStation (TX-HGL/R5 - 1.0TB) and it's the current fileserver. The two new TSs will replace this one.

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: JoshC on November 05, 2009, 06:43:11 AM

Make sure that you GMT is set correctly.  Go here to dble check. (wwp.greenwichmeantime.com) If that unit isnt within 5min of the domian controller you will have a whole world or problems trying to pull the users and groups.  If the GMT is set correctly then run through these steps to make sure.

 

 

 

 

Does your domain controller require Digitally Signed SMB Packets? On Windows 2003 Server these policies are enabled by default.  They need to be set to 'Disable', not 'Enable', or 'Not Defined'.  If not I would initialize the unit and set it back up.  Make sure the settings are correct:

 

 

Configuring the Buffalo Nas for Active Directory:

Workgroup and Domain Properties:

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: algernon24 on November 05, 2009, 08:05:41 AM
   

JoshC,

 

I have followed your guide and still the TSs cannot obtain the Domain Users but it can obtain the Domain Groups from the AD.

 

 

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: PCPiranha on November 05, 2009, 04:22:45 PM

Al,

 

How many users are there?  Do you have any special security settings in AD?  PM me with the state you have your server in and the GMT that you have it set to (reiterate: it has to be within 5 min of the domain controller).

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: algernon24 on November 09, 2009, 02:24:16 AM
   

Hi,

 

There are around 164 users and there are no special security settings in AD. Server is set to +8 GMT and so are the 2 TeraStations (they are within seconds of the DC).

 

The TSs can retrieve only the Domain Groups from the AD. I have tested the Access Restrictions on the TSs and it's working fine except that I can't retrieve Domain Users.

 

I have a solution but it involves creating a Security Group per domain user account in the AD. So at around 164 users, I'll be creating 164 security group just to enable individual folder sharing.

 

Any advice. Thanks.

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: PCPiranha on November 09, 2009, 05:17:14 PM

What version of server?

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: algernon24 on November 09, 2009, 11:37:09 PM
   

Windows Server 2003 Standard Edition (Service Pack 2)

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: PCPiranha on November 10, 2009, 09:28:10 PM

Hmmm, see if the delegate authority workaround works:

 

select Workgroup and put a checkmark in the "Delegate Authority to External SMB Server", "Use Windows Domain Controller as Authentication Server", "Automatic User Registration", and "Authentication Shared Folder" and enter the required information. The "Authentication Shared Folder" option will create an open share. Have the domain users that are to access the unit login to that share. This will register those users on the Terastation. Afterwards, you can set Access Restrictions on the shares using those users and remove the "Authentication Shared Folder".

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: partnersgroup on November 16, 2009, 01:22:58 PM
   

Any update on this problem?  I'm having the same issue and using group-level access won't work for me either as there are too many different security permissions on shares...

 

Does this function work properly with older rev's of the firmware?  Buffalo wants to RMA my unit but I'm pretty sure that's not really the issue.

Title: Re: TeraStation III (TS-XL/R5 - 2.0TB) - Cannot Obtain Domain Users from AD
Post by: ppait on December 03, 2009, 02:09:08 PM
   

Quick thought: I had a similar problem obtaining users and groups from AD.  For some reason LAN1 has to be the one plugged into your AD network.  It doesn't work with LAN2.  It's somewhere in the documentation.

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