A few days ago I installed the brand new 6tb TS (model see above) and I was going to copy a huge amount of gigabytes to the new terastation TS-HTGL/R5(A) today. While it was copying I received an E/A error on my computer and from that very moment the tera station was no more accessable in our network. I tried to reboot but it wouldn't reboot but did rather respond after some time with "can't load kernel system error E04". Tried to reboot several times again but no success. Of course you can't access the terastation from outside while it doesn't run. I don't care for the lost data because I've got them all saved on a second (older) TS, but I want that brand new TS running again! What can I do for making it run?
I read some messages here about how to force and flash the firmware and that this might bring a solution. However, how could I do that if tera doesn't boot at all and when it freezes with the E04 error right after rebooting? Of course I've got no network connection with that tera as long as it doesn't run.
Well, I've got 6 new terabyte in that new TS here but I could never use them as it totally crashed only about 30 minutes after its first use. Very frustrated and very disappointed.
You need to try the TFTP boot to try and get the boot image back on the unit. Go to the 3rd FAQ on this section.
Thanks for your answer. I was able to reboot it successfully after removing HD 1. It appeared that HD 1 was defunct (I tried it because I knew that it was HD1 that had been in data writing process when the TS stopped working). After having removed HD1 the TS did boot normally and it is actually working now. (I guess that quite obviously it read the kernel software from disc 2 when it had realised that disc 1 was no longer available in the slot).
Now my question: Could I remove HD 2 from the HD2 slot and put it into the now empty HD1 slot as new HD1? What would I do with the defunct HD1? Does it make any sense trying to reformat it? Is it even possible to do any reformatting of the now defunct HD1 while leaving the other three HDs untouched as they are (because I wouldn't want to format them and lose the data that are already stored on the other 3 HDs)? Sorry for those (obviously simple) questions but I'm neither a linux nor a buffalo expert.
Can I send the defunct HD to my reseller for exchange or would I rather have to send them the complete TS?