Buffalo Forums

   

Hi, I am new user ,Please help me me.... I just bought my Buffalo TERASTATION Pro II last month, and this morning i have found got one error msg show " found 3rd hard disk got bad sector" and ask me to re-structure ,so what can i do ? is it harddisk faulty? Can i follow the intruction to process "Re-struture",my data keep 490GB inside already,if i do that ,will i lost my all data? and if how i know my all data saved in which Harddisk?

 

So what can i do now?  Thanks !

   IF you have it in raid5 then the data should be ok, bad sectors is a hardware problem so more than likely the disk will need replacing, i dont think restructuring the raid will make any difference, you will probably get the same error once its completed

   

Hi, Davo Thanks for your reply. Will back up my data as soon as to another device  :) ... but at the first, need to solve this problem first. So meant if i change new 500GB Harddisk to replaced this new 3rd HDD, then it will working as normal right? Or will affect my existing data?

 

Thanks !

   

Power down the TS, insert the new disk, reboot the TS, logon to its interface page, a messsage will come up saying "an error has occured in raid array1" select this message, place and tick beside disk 3 and click restructure raid array. This will go about implementing the disk into the existing raid (which will take several hours)

 

Once done the unit should be fine.

I would backup your data just incase you loss another disk though :P The chances of it happening are slight but you never know!

   

Hi, i back up my data already. And i have ask my supplier warranty my TS, but the problem is why they need i sent back whole unit, but not only the disk 3 to warranty? Then this will cause my office data process need to stop. And another if next time disk 2 got problem, i need to back up all data again. THis cause very inconvienent . and waste a lot of time to do this. Is it the buffalo warranty process is like this?

 

I am from malaysia/ tq!

This is a US board and the RMA procedures of different countries do not reflect our procedures here in that respect. These questions would be best directed to your regional tech support.