Print Page - TS3410DN0804 Degraded array message all 4 drives status reports as normal

Title: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: kfrank on October 15, 2018, 10:53:00 AM

I have TS3410DN0804 unit with 4 drives configured in a RAID 5.
I noticed the info light was glowing red/amber
When I go into the web admin interface-->dashboard: I see the message "I12 : The RAID array is in degraded mode." at the top below the yellow information bar.
When I go to Storage-->RAID: I see Array 1 RAID 5 Degraded.
However when I click on "Array 1" all 4 drives under the status column read "Array 1/Normal" and on the enclosure none of the drive bays have a red LED all have blinking green LEDs.
My Firmware version is: 4.00-0.36
Any help would be appreciated.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: davo on October 15, 2018, 03:29:02 PM

Do you have email notification setup? It should confirm which disk is causing the issue.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: kfrank on October 16, 2018, 09:42:59 AM

Thanks davo... I'll give that a try.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: kfrank on October 16, 2018, 11:26:29 AM

Davo,
No go...
The e-mailed report gives me the same info without bad drive indication.

here is the email with sensitive info x'd out

TeraStation Name: TS3410D002
Serial Number: 40386370700138
Time: 2018/10/16 12:00:02
IP Address: x.x.x.x
Settings: http://x.x.x.x/
Running Time: 46 days, 18:23:14

[Drive Use]
RAID Array 1: 2690053424/5758458368 kB (usage: 47%)

[RAID Status]
The RAID array is in degraded mode.

For the detailed information of the error message and corrective actions, refer to the following URL.
http://buffalo.jp/support_s/guide2/manual/path/help/index.html?model=ts3410d&region=US&version=4.00&lang=en&ref=100

Any other suggestions?

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: Texturtle on October 16, 2018, 01:57:51 PM

Contact support. This unit is under warranty, they'll be able to pull a log from the unit, determine which drive is failing and get you a replacement. Put your serial number in this page https://www.buffalotech.com/support (https://www.buffalotech.com/support).

That will give you the option for support through email/chat/phone.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: kfrank on October 17, 2018, 10:22:24 AM

Davo,
A new e-mail notification was sent this morning which does indicate which drive is failing(but has not failed yet).
So I guess that is why the led for that drive is not red. It must turn red after a drive has failed.
It also looks like it is important not to replace a drive that has a green LED while the terastation is powered on, which mine still does.
Instructions indicate to unmount the drive first or shut it down and then swap out the drive. Does this sound correct?
fyi here was the email I received, and thanks for the help.
Drive 1 [Normal]: No errors occurred.
Drive 2 [Normal]: No errors occurred.
Drive 3 [Notice]: Bad sectors have been detected.
Drive 4 [Normal]: No errors occurred.

Bad sectors have been detected on drive 3. Replacing the original drive with a new drive is recommended before the drive malfunctions.
Refer to the following page for information on drive replacement.

http://buffalo.jp/support_s/guide2/manual/path/help/index.html?&model=ts3410d&region=US&version=4.00&lang=en&ref=109

[TeraStation Information]
TeraStation Name: TS3410D002 (TS3410D)
Serial Number: 40386370700138
Time: 2018/10/17 04:10:21
Settings: http://x.x.x.x/

[Drive Error Status]
Drive 1: 0
Drive 2: 0
Drive 3: 0
Drive 4: 0

Drive 1 Model: ST2000VN004-2E4164
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 100 | 100 | 010 | 0 |
| 197 | Current_Pending_Sector | OK | 100 | 100 | 000 | 0 |
| 198 | Offline_Uncorrectable | OK | 100 | 100 | 000 | 0 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

Drive 2 Model: ST2000VN004-2E4164
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 100 | 100 | 010 | 0 |
| 197 | Current_Pending_Sector | OK | 100 | 100 | 000 | 0 |
| 198 | Offline_Uncorrectable | OK | 100 | 100 | 000 | 0 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

Drive 3 Model: WDC WD30EZRX-00DC0B0
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 200 | 200 | 140 | 0 |
| 197 | Current_Pending_Sector | OK | 200 | 200 | 000 | 17 |
| 198 | Offline_Uncorrectable | OK | 200 | 200 | 000 | 14 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

Drive 4 Model: ST2000VN004-2E4164
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 100 | 100 | 010 | 0 |
| 197 | Current_Pending_Sector | OK | 100 | 100 | 000 | 0 |
| 198 | Offline_Uncorrectable | OK | 100 | 100 | 000 | 0 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: oxygen8 on October 17, 2018, 11:35:16 AM

The WD green has a bug (Load_Cycle_Count )
replace it

from
http://forum.nas-hilfe.de/festplatten-und-ssd-laufwerke/western-digital-in-einer-ls-xhl-load-cycle-count-t1435.html

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: Texturtle on October 17, 2018, 03:04:23 PM

That's a TS3410, it will not have WD Green drives. As I said, contact support. It's under warranty. They'll get you a replacement drive.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: davo on October 17, 2018, 03:31:10 PM

Quote from: oxygen8 on October 17, 2018, 11:35:16 AM
The WD green has a bug (Load_Cycle_Count )
replace it

from
http://forum.nas-hilfe.de/festplatten-und-ssd-laufwerke/western-digital-in-einer-ls-xhl-load-cycle-count-t1435.html

He has WD reds, not green, glad you were able to identify the problem disk.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: oxygen8 on October 18, 2018, 02:48:02 AM

This is WD Green

Drive 3 Model: WDC WD30EZRX-00DC0B0
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 200 | 200 | 140 | 0 |
| 197 | Current_Pending_Sector | OK | 200 | 200 | 000 | 17 |
| 198 | Offline_Uncorrectable | OK | 200 | 200 | 000 | 14 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

(WD RED EFRX)

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: davo on October 18, 2018, 05:21:15 AM

Quote from: oxygen8 on October 18, 2018, 02:48:02 AM
This is WD Green

Drive 3 Model: WDC WD30EZRX-00DC0B0
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| ID | Attribute | Status | Current Value | Worst Value | Threshold Value | RAW |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+
| 5 | Reallocated_Sector_Ct | OK | 200 | 200 | 140 | 0 |
| 197 | Current_Pending_Sector | OK | 200 | 200 | 000 | 17 |
| 198 | Offline_Uncorrectable | OK | 200 | 200 | 000 | 14 |
+-----+------------------------+--------+---------------+-------------+-----------------+-----+

(WD RED EFRX)

O f*ck, my bad!

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: Texturtle on October 18, 2018, 09:15:29 AM

Are these not the original drives? WD green is a desktop class drive, this unit should ship with NAS class drives.

Title: Re: TS3410DN0804 Degraded array message all 4 drives status reports as normal
Post by: Eastmarch on October 23, 2018, 04:16:06 PM

That's definitely not the original drive.

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Products => Storage => Topic started by: kfrank on October 15, 2018, 10:53:00 AM