Is there a prefered method for reporting bugs or typos on these devices?
Also is there a method for tracking bug/resolution status?
In the past I've posted here, but is there a specific communication path to take for bug-reports (vs. general support inquiries).
If this medium is ok, I will append to this thread, but please let me know and will follow the appropriate process.
Thanks!
Thanks will do.
So here's some findings which i think most should be fairly easy to duplicate:
Terastation Duo Only:
a-1) LCD Screen shows "HD Used 1_2_3_4_" as if to signify 4 drives are in-use, but the Duo only holds 2 drives. Bit confusing.
-Firmware-level deal. Also i find on boot sequence hd 3 and hd4 are indeed checked and pass power diagnostics...?
a-2) When connecting a 900GB USB drive with ~500GB of data (images, video clips, sound files, exe files, etc) , to a Terastation Duo w/ approximately 917GB free (2.0, but mirrored via R1), and pressing/holding the illuminated Function button to kick-off the copy to the specified share in the GUI, the Terastation Duo may stop pinging and periodically lose network connectivity during the copy process (usually occured about 40-50% of the way in).
-After waiting until completion (30 hours) the system access returns to normal. long time to wait, perhaps system is lacking resources?
Terastation III / Terastation Duo (both):
b-1) The Drive Spindown option, when Enabled, does not seem to function. Upon physical inspection of a Terastation Duo, we found WD Green drives inside, not sure if this makes a difference or not, but this is how the unit shipped from factory (incase this is a drive-specific issue).
-Going to run more tests on this, but still fairly sure it's not working.
b-2) The External Web Access setting doesn't seem to let us 'change' the key. For example if I set the External Web Access name to "Spoon" and the key to "Fork" it will work fine. But if I try to change only the key from "Fork" to "Knife", it errors out saying "Spoon" is already in use (duh, but I want to change the key only). This was found when using www.buffalonas.com .
-still outstanding issue.
b-3) When configuring UPS settings, the Web GUI options are a bit hard to gauge. I.e. You can't select radio buttons until changing other options such as Sync, then save/apply changes, may have to refresh the page a few times until the Sync status is "sync'ed". Would be helpful to improve this display as it almost seems erroneous.
-Just a usability comment.
b-4) Also impacts Linkstation Pro Duo Web access shows v2.2: Accessing Office 2007 files via Web Access changes their extension to .zip instead of .docx (for example).
---UPDATE: Working w/ support for awhile on this, we found a few things.
----1) Need to have the LAtest Firefox version (3.0.11) to resolve this in firefox.
----2) Still an issue for IE8.
----3) Does not seem to occur with IE7 w/ latest updates.
--Thanks again to support for helping to identify a workaround for us (firefox 3.0.11) until the IE8 side can be worked/resolved.
Just a few feature requests/feedback:
c-1) On System Power Mgmt the LED dimming options don't seem practical since they don't affect the LCD screen. Support mentioned these only impact the drive LED's, but I simply close the Drive door so I can't see them. Perhaps the LCD screen brightness could be configured to Dim when idle? (similar to a cell phone).
c-2) Would be nice to be able to set quotas on file-systems/shares directly in cases where I have shared CIFS shares or NFS exports. I could have multiple users writing to the "image-repo" share but don't want it to take up all the space on the TS.
c-3) Progress status updates on the Left Pane of the Web GUI + on the LCD screen would be greatly appreciated. For example when RAID scans are going on, having to log in, go to the Storage tab, and scroll to the right seems a bit much for Raid Scans, perhaps an easier way in general to view.
Overall, happy w/ the devices we've got (beat our LS Pro Duos considerably) but a few small quirks thus far. Thanks again!
Updated above post. Special thanks to Caleb/Kaleb w/ Buffalo tech support for helping to find a workaround to the Office2007 file format issues.