Buffalo Forums

I am having a problem to download some files after replacing the two hard drives in my 5200D. I have tried to type in the serial manually and then even scanning the barcode but always get "Invalid input: Product Serial Number".

Any help please?

Most often this is seen when using a EU or AP serial number on the US site.

The problem is that i need

Bootable USB recovery image for TS5000 series. Requires a minimum 4GB USB flash drive. Readme file included in zip, please follow instructions carefully.

But this is not listed on the Australian Buffalo page, only on the US and there my serial number isn't accepted.

Could someone from Buffalo take care of this please, i need the unit running ASAP.

Why the hell would a company limit access to such software for people outside the US? I am in Australia, not in some country that is under sanctions

This is definitely the last piece of Buffalo our company will ever waste money on

Quote from: 290373m on July 16, 2015, 09:03:35 AM
Could someone from Buffalo take care of this please, i need the unit running ASAP.

Why the hell would a company limit access to such software for people outside the US? I am in Australia, not in some country that is under sanctions

This is definitely the last piece of Buffalo our company will ever waste money on

You better get onto Australian support so............

Not sure which is the biggest rubbish. The product, the support or community

Typically software that requires a serial number is licensed from another company, therefore we are required to verify that someone has a unit before giving them the software. Since this site is US based, our database only contains information for US sold products. Please contact http://au.buffalo-asia.com/ (http://au.buffalo-asia.com/) for further assistance.

Here is the downloads page for Buffalo Australia for the TS5200: http://buffalo.jp/support_ap/support/products/ts5200.htmlhttp://buffalo.jp/support_ap/support/products/ts5200.html (http://buffalo.jp/support_ap/support/products/ts5200.htmlhttp://buffalo.jp/support_ap/support/products/ts5200.html)

Hmmm... seems like US support went out of their way to find something that you couldn't be bothered to track down yourself. It seems pretty strange to buy something in Australia and then pitch a fit because the American version of the company wouldn't help you with it. Hard to take your side in this.

I have been a million times on the asia site. The problem is that even when i enter my serial number i can't download the software.

This software is only available on the US site which does not accept my serial.

How is this fair that i purchase something and can't get the software needed for it to run?

What software is it that you need?

Bootable USB recovery image for TS5000 series. Requires a minimum 4GB USB flash drive. Readme file included in zip, please follow instructions carefully.

It is only available at the US site, it is not available on the Asian site.

I could give it to you, but your attitude stinks, so I'm not going to bother.

My attitude sucks? You are a moron and you can put it where the sun doesn't shine.
I am happy to buy a proper unit from some other manufacturer than to support this rubbish.

Put yourself in my position and then tell me my attitude sucks. You buy something that needs a software from the manufacturer and you don't get it. Just because you are not in the US. Someone should have told me that when i purchased this rubbish

Thanks for proving my point ;-)

I wish you luck in your endeavours.

From your earlier post you said that you replaced both drives. If you put the original drives back in does it boot? If so, then replace one drive, format the new drive, then replace the other drive and format it.

If it doesn't boot with the original drives then I'm sure that Australian support would be happy to get it replaced for you.

Also, let's be nice. US Support will do as we can but I can't call your tech support for you.

As near as I can tell you bought the thing with the smallest drives available because it was cheaper, then tried to replace them with bigger drives so you could get a bigger NAS for less money and then got pissed when that didn't work. You can't get help from Australian tech support because you pulled the original drives (or you haven't tried contacting them for help). Then when Buffalo didn't help you rip them off you got even more pissed. Is that about right?

I am having a similar issue when trying to download Drivestation for Ministation Slim, however, I do not believe the support website region vs product S/N region is the issue in this case.


my product:
HD-PCF500U3B-US


i have attempted to enter the S/N on the back of the device as the 14 digit number only, as well as the 14 digit number + the letter that follows. Neither have been successful.

Any ideas on what the issue may be?


As a workaround, anyone just want to send me the file?  :D

PM me the serial number, what software are you looking for specifically?

Quote from: Texturtle on July 28, 2015, 11:52:40 AM
From your earlier post you said that you replaced both drives. If you put the original drives back in does it boot? If so, then replace one drive, format the new drive, then replace the other drive and format it.

If it doesn't boot with the original drives then I'm sure that Australian support would be happy to get it replaced for you.

I have had to replace them. After a power failure the unit didn't recognize the drives anymore. Neither of them. I have had two other drives used in the house and tried with them, they at least get recognized.

Quote from: hgwatx on July 28, 2015, 12:07:16 PM
As near as I can tell you bought the thing with the smallest drives available because it was cheaper, then tried to replace them with bigger drives so you could get a bigger NAS for less money and then got pissed when that didn't work. You can't get help from Australian tech support because you pulled the original drives (or you haven't tried contacting them for help). Then when Buffalo didn't help you rip them off you got even more pissed. Is that about right?

No, that is nowhere close to the facts. It was purchased as a diskless unit. I have contacted the Australian tech support a few times but they always tell me to go to the US site to download the files.

Quote from: Eastmarch on July 28, 2015, 11:59:09 AM
Also, let's be nice. US Support will do as we can but I can't call your tech support for you.

You are right, apologies. IT is just frustrating to have a not working unit ans messing around with it for weeks now. Contacting the support several times just to be told to go to the US site and download it where this is absolutely impossible.

This unit is not available as a diskless unit in the US. If it was purchased without drives initially, how did you get the OS onto it the first time? That procedure should work for the replacement drives.