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I have a Linkstation Pro Duo (Model Number LS-W1.0TGL/R1-US) that will power up and connect via DHCP to my local router/network, however after 10 - 20 minutes will lose the network connection and will no longer be accessible.  When re-setting the router (to force all connected devices to get another IP address) the LS Pro Duo will NOT acquire a IP address and will NOT be connected.

 

When attempting to power down the LS, afterwards, (by moving the power switch to 'off' position) it will NOT power down.  The only way to remove power is to pull out the power cord.  The yellow 'i' LED is blinking as follows:  one short blink, one long (5 seconds) blink, and then 3 short blinks,  After moving the power switch to 'off' position, the LEDs blink as follows: one short blink, three long (5 seconds each) blinks, one short blink.  

 

PLEASE HELP  Thanks much for any assistance.

You can try a firmware update, however I am not sure that will solve your issue.  I would call tech support at 866-752-6210 and set up an  RMA

   

OK, I have RMA'ed and received a replacement LS Pro Duo unit.  Unfortunately, the EXACT same thing is happening.  Let me go through the steps that have occurred with the "new" (actually refurbed) unit.  When first starting up the unit, One disk showed as having a disk error upon starting the disk check sequence.  It provided the option to "restructure the disk" which I did.  After a 2 + hour restructure, then I reformated the drives, the unit worked ok for several days. 

 

Now, the unit presents the same issue as reported earlier. 

- The yellow "i" LED is blinking one long and 7 short. 

- It will not power down (waited for 2.5 days to power down after moving switch to 'off' position

- Removed power plug to turn off the unit

- Restored power and turned power on

- Network access restored, however another Disk Restructuring was required

- 3 hours of disk restructuring (during the whole time, network access and data were accessible)

- Data and network access restored after the resturcturing

- left on overnight and now the same problem presents (LED blinks 1Long/7short, NO Network Access, will not power down via switch.

 

HELP -- this is VERY FRUSTRATING I have not lost 100GB of data twice plus lost time, frustration andlost confidence in the product.  Last bit of frrustration is that the replacement unit did not include the software disk that I had to return when sending in the original unit.  I had not installed the backup software (becuase the original unit did not work for long enough to get that far) and now I am told to use the SW key providing with original disk.  Well no disk, no key.

 

Buffalo Tech support will make this right for this end user, he needs to contact us so we can resolve is issues.

   Paul -- thanks for the email of the Memeo software info and look forward to seeing what options there are regarding making the hardware fixes.

   Well I have received the second LS Pro Duo as a result of the Advance RMA after the failure described above of the first RMA replacement unit.  UNFORTUNATELY, there are errors now occuring on this third unit I have been provided (the original, the first RMA replacement, and now this second RMA replacement).   Also very unfortunately, this second replacement unit also was received in poor condition (Outer box fine, but inside the refurbished unit was scraped up on front and side panels and most disturbingly, was an OLDER model that did NOT include all the features -- only has one USB port, vice two, and no capabilities to stream media.  Unfortunately these were the features I had sought when purchasing the new unit back in July -- and most unfortunately, I have yet to actually use any of the three units more than a week or two before they have failed. 
 
Let me describe the failures I am now seeing -
 -  after having worked well for a few days and after copying 40 GB of data to the drive in Raid1 configuration, I left it powered on for a week, after 3 or 4 days, the unit was no longer present on the network.  After trying to connect to it several times, I attempted to power it off (in this unit there is only a push on/push off button - no slide switch -- also no instructions for the older model available anywhere online or in the box provided -- so I pushed the button to power down to no avail.  I then pushed and held the button for 10 seconds to power it down - again to no avail.  Had then to resort to pulling the power plug.  
 
-   Likely due to the abnormal power down (literally pulling the power plug) Upon powering up the unit again -- I am presented with a "Raid Array 1 Error" -- and the only option to "restructure the harddrive and array"  -- unfortunately (I am getting tired of that word) if I choose to "restructure" I will lose ALL data for the THIRD time!
 
-  After reviewing the knowledge base online and hte advice provided on the tech forum here I checked the firmware and was surprised to see that it was only at version 1.02 even though the current version is 1.08!  (one would have figured that the factory would have at least upgraded to the latest available version before sending it off).  So have now spent half a day attempting to upgrade the firmware -- again to no avail.  Tried over the network -- after disabling pc firewalls -- the upgrade software initially recognized the Linkstation but then when attempting to upgrade -- the program responded back that it was confirmed.   After researching on the knowledge base, I configured the PC and Linkstation to be directly connected via the ethernet cable -- making sure to have the same IP address range and subnet mask as instructed in the knowledge base.  Again the upgrade program found the LinkStation but when attempting to perform the upgrade the progam again responded that it could not be done. 
 
So here I am after purchasing a new unit in July 08,  I have now received two refurbushed LS Pro Duo units, the last of which is an older model -- it is now December 08 and I have only experienced three failed units and am sitting with an old model - 40 Gb of data, a failed harddrive, and now way to upgrade the firmware.
 
I do have to say that the online support from Paul, the tech forum moderato,r has been excellent -- unfortunately it was not backed up by the hardware.  
 
So -- BUFFALO, if you are listening, at this point I just want my money back....  

sent a pm

   

I have the exact same problem with a new LS-CHL 1.0T.  Before I go through the same process of returning the unit, has anyone found any fixes?