Buffalo Forums

   I have a HS DH500GL that has worked flawlessly for about 2 years until this week. I can no longer access the share folders on it via any of the computers on my home network. It shows up via the Nas Navigator with the following info Host Name HS-DHGL-EM4D; WorkGroup UNKNOWN; IP Address 192.168.1.2; Subnet Mask 255.255.255.0; Mac Address 00:16:01:C5:0F:4D; Firm Ware -----. It is not access able via shortcuts that previous linked to shares and the NAS is not visible on the network. Tried to reload the firmware but it was unable to find the NAS. Any help is greatly appreciated.

   

evening. It must be a small world as yesterday I experienced exactly the same. The drive has been working for around 18 months, I copied some music to it on Sunday and that was the last time it worked. Tried updating the firmware but the network won't see the linkstation. Totally lost.

 

Come on boys and girls - help is needed. Don't fancy losing an entire music collection thats took years to collate, but more importantly, pictures of my little girl since she was born. Yes, should have backed it up but lets be honest, we didn't expect this to fall over.

Did you disable all of the firewalls on this computer?  Try booting your computer in safe mode with networking.  Also make sure you have the correct firmware for your unit.  Also if you are wireless connect your computer to the router/switch that your unit is connected.

 

If all of that fails you can always connect the unit directly to your computer and give that a try.  Make sure your computer has an ip address that is on the same subnet as the unit.

   

All computors that have access to the NAS are hardwired to the router as is the NAS. Tried Safe mode w/ networking with the fire walls down and got the same results. 

Did you check the IP subnets?  If the unit is found by the NASNAVI there is no reason that the updater shouldnt find the device unless there is an IP, firewall or you already have the most up to date firmware on the unit already (in which case you would have to force the firmware update).  Just double check those things and keep me informed

   

Pls connect the unit directly to your computer.

 

Then run the Nas Navigator and see if it can detect an ip from the Linkstation.

 

Test it then let us know.

   Tried the direct connect and got the same results. The Nas Navigator sees the unit but no access to the shares and no luck in updating the firmware.

   

Just need to find out some info. 

 

1. What is the IP address as shown on the Nas Navigator of your Linkstation?

 

2. What is the IP address of your computer?

 

3. What is the filename of the firmware that you have downloaded?

 

 

   

 

 

Having *exact* same problem.    This seems to be a common problem as I see many post about the DH500GL, but no solutions.

 

Can someone help?

 

Firmware shows "-------" in the NAS.   Everything else lists as fine in the NAS.

 

Now, I'm in EM mode.   Direct connected to laptop.  All unnessary memory resident apps are OFF including antivirus, Firewalls, etc.   LinkStation IP is 192.168.11.150 and my IP is 192.168.11.149 and our netmasks are 255.255.255.0.

 

I can ping the LinkStation.

 

I cannot get Browser to LinkStation.    I have followed directions to FORCE the Firmware Update and the update doesn't even go into Debug mode.    All I get is "cannot find Station to update".

 

HELP!!!    This Buffalo drive is less than 6 months old!

 

 

Do I have to return it to Buffalo for servicing?    Seems like I can't reach this drive using the various methods posted on these Forums.

 

Any ideas??

 

 

TIA,

 

Mook

 

   

If your set is under warranty, 

you need to sent it to your local Buffalo Service Centre if none of the available solutions in this forum helps.

 

If your set is no onger under warranty,

remove hard drive from the linkstation live,

plug it into a linux-installed computer,

copy data out from partitions mounted in linux.

Screw back hard disk into linkstation live.

Go into EM Mode then use the TFTP method to update your firmware.

 

So far, I've used these methods for several linstation live and it works for me everytime. 

   I three have the identical problem - accidentally disconnected the network cable while installing a new toy and not i can't access this one any more.  It has an IP and MAC address, the tool says there is a share on the drive, but the message says is is not part of network.

   I three have the identical problem - accidentally disconnected the network cable while installing a new toy and now i can't access this one any more.  It has an IP and MAC address, the tool says there is a share on the drive, but the message says is is not part of network.

   

Sorry for the late reply but I have been out of town.

The LinkStation IP is 192.168.11.150, my computer IP is 192.168.11.149

The firmware that I downloaded from the Buffalo site is HS-DHGL_211_101b

 

 

   Any body have any advice on this?

Do you have any firewalls running on the local machine that you're attempting the update from?

   No. I disabled it when I tried to do the firmware flash. 

You could try force flashing the firmware, but I'm not sure it would help.

 

 Make sure that you have the correct FW, it might be a good idea to call into support at this time for more active troubleshooting/ a replacement.

   

I also have a HS-DH500GL that was working well for about a year and then just quit.  The NasNavi utility can't find it (same result as if the drive was powered off).  I uninstalled NasNavi and re-ran the CD to configure the drive and install software.  The installer appears to work, but reports failure when it runs the re-installed NasNavi.  Can't access the config webpage (web browser reports page not found). 

 

The only thing that works is ping.  I disconnected everything from the router except the computer , the HS-DH500GL, and the cable-modem.  Ping works.  DIsconnecting the HS-DH500GL causes ping to fail, so nothing else is responding at that address.  I have no idea how to turn off all the firewall crap that comes with WinVista, so I swapped computers in this setup.  This computer runs Linux without firewall software.  Same results running ping.  Also, no config webpage.

 

I see several have had similar trouble and no good answers, so I'm probably on my own solving this problem.  To recover the data in the HS-DH500GL, I connected the harddrive in the HS-DH500GL directly to a computer.  I recovered my data.  I don't really care if the HS-DH500GL runs again because I won't trust it. 

 

If anyone else wants to try this, here's what you need. 

1. a desktop computer with a motherboard that can use SATA harddrives, and SATA cables for power and data.

2. a USB drive to transfer the data to

3. a Linux CD.  Any 'live' cd distro should work ok.  I used Linux Mint 8 (gnome).

info -- http://www.linuxmint.com

CD .iso download -- http://ftp.heanet.ie/pub/linuxmint.com/stable/8/LinuxMint-8.iso

Linux expertise is not necessary.  If you can run Windows Explorer you can probably do this.

 

The 'live' CD runs directly from the CD in ram.  No need to install.  Run the CD to check that it works with your computer, monitor, etc.

 

Disconnect the power cord and open the desktop computer case to check for SATA cables.  Ideally, the computer has a SATA harddrive.  Just disconnect HS-DH500GL.  Otherwise, find a SATA power cable and a SATA data cable,  and find a SATA connector on the motherboard.  Disconnect all to the harddrive data cables the motherboard.

 

Disconnect the power cord and open the HS-DH500GL.  To remove the front panel, take out the screw between the rubber feet.  There is a circuit board with LEDs retained by two screws.  Remove the screws and carefully pull the board out.  There's a card-edge connector two SATA connectors on this board so there's a bit of friction to overcome. 

 

Connect the desktop SATA cables to the harddrive inside the HS-DH500GL.  The desktop computer powers the HS-DH500GL harddrive, so don't connect anything else to the HS-DH500GL. 

 

Power the desktop computer and boot the Linux CD.  With Linux Mint, there is a 'Computer' desktop icon that will show the drives.  Each partition appears separately.  There several partitions on the HS-DH500GL harddrive.  Take your best guess which one, click on it and select 'mount'.  The mounted partition appears as a new desktop icon.  Open it and see if you guessed right.  Repeat until you find your data

 

Plug in a USB drive.  This should appear as a new item in 'Computer' , or it may auto-mount.  Open the USB drive.  Create a folder and copy/paste or drag/drop the files from HS-DH500GL to the USB drive. 

 

When it's done, poke the desktop computer's power button and select 'shutdown'.  

 

   

@ Cyclewrks: I also had a HS-DHGL that stopped all cooperation. That was within the first week after i bought it and luckily I was able to return it to the retailer. But it used fw 2.10.

 

The present HS-DHGL I have is now running fw 2.11Beta and there are some troubles with it. I guess it is possible to downgrade the device to version 2.10 by changing the [Flags]/VersionCheck to value 0 in the lsupdater.ini -file. At least LSUpdater can find the new version that way. If the value is set to 1, it's not visible to the older Updater.

 

 :smileysurprised: But in case you don't know, you are likely to lose all shares after the upgrade. At least that's what happened to me when doing the upgrade 2.10->2.11b. This is something which should be announced in a readme-file inside the firmware zip, but it is not!

 

Mods here seem to be somewhat confused between two firmwares, 2.11 and 2.11Beta. The first is to be downloaded from the US pages and the latter from the European site.