Buffalo Forums

I need help resolving an ongoing issue with Buffalo's TeraStation's backup script always failing.  We have the station set to backup to an external USB hard drive.  This drive holds lab data that we collect from our research and we need the automatic backup system to work, but it never has.

External USB Drive was reformatted as XFS and an 'Immediate' backup ( Differential Backup ) was completed after the drive was reformatted.  However, every automated nightly backup fails to complete.  I suspect that the USB drive has been spun down and isn't waking up in time for the script to succeed -> I have no evidence for this.

Here is the failure that I get:

Quoteerrormon[1864]: Information situation detected! BackupTask01 I54Backup Failure

I have seen this error posted before but no solution has been offered.  We just need the RAID to backup periodically so that we don't loose our research. 

Any suggestions?

Hi,

If you suspect it is because the external drive has gone into sleep mode you could attempt to prove this with the following steps:-

1. Login to admin and select 'Advanced settings'
2. Set the backup schedule to start in 5 mins
3. Then access the backup drive to check the files
4. Then with approx 2 mins logout of admin

I would suggest this would mean your external drive is still spun up when the backup schedule starts

I hope this helps

RegardsSteveB