Buffalo Forums

   

I have a new LinkStation Quad 4TB drive (LS-Q4.0TL/5R). Every once and a while the drive just stops responding.

 

The drive disappears from the network so that none of our computers can connect to it. I can still ping the drives IP address but I can't connect to it. I also can't power down the drive pressing the switch on the front of the drive has no effect. The only wya I've found to get the drive working again is to unplug it and then plug it back in.

 

It seems to be doing this every week to 10 days.

 

The drive has the latest firmware listed on the buffalo site. I've set the drive to have a static IP and I've diabled all the features we don't need (media share, bit torrent, print server, etc).

When it stops responding can you access it by \\IP in the run command?  Also try initializing the device via the web interface and try setting the LS to a static IP (if you haven't already)

   

If I ping the drive's IP it returns properly. I didn't try accessing it through the run command only through window's explorer on several systems.

 

The drive is set to static IP.

Try accessing it through the run command quick for me

   It's working now, but I allready cycled the power on the drive.

   

The drive disappeared from the network again this morning.

 

When I ping the drive's IP address it returns normally. But the drive is not accessible through windows explorer, the browser, or the run command.

Make sure to keep the units power switch to auto if you are having these issue. It could also be a firmware problem. If so you should try to either upgrade the firmware or reinstall the firmware using or force firmware procude.

   

I'll try switching to auto and see what happens.

 

Is there anyway to "wake" the drive up wihtout pulling the power cord?

Not if its gone to sleep and you dont have the nas navigator installed on your pc's.

   I've got the nas navigator on one pc but that doesn't find the drive either.

No, If the nas navi is on your machine then it shouldn't be going to sleep. But since it is then there is something blocking the nas navigator from telling the unit to stay awake. If you dont want it to go to sleep at all, just keep the switch to manual.

   So the only remaining option is to reflash the firmware?

   I installed the nas navi on several machines on our network. If at least one system is on at all times the drive shouldn't go to sleep, correct?

There must be something blocking the nas navigator from keeping the unit from staying on. I would just suggest keeping the switch manual. If it keeps happening try the force firmware procedure.

   

Ok, I'll wait and see if it goes to sleep again and if it does I will reflash the firmware.

 

How dangerous is that for the data?

The firmware update only touches the firmware partition, not the data. However, since things may go wrong in isolated circumstances, we recommend having a backup of the data before performing the firmware update.

   

I tried updateing the firmware but it fails with an error that says: "Couldn't confirm a response from FALCON" (Falcon is the name of the drive). The update then aborts.

 

At this time I can still connect to the drive and the NAS still sees it.

 

I went through and ran each update seperately. The first three complete wihtout a problem. The last one, update rootfs, is the one that fails.

Do you have any firewalls/countermeasures running on your PC?

   

I turned off my firewall on the PC. I'm not sure if the internal network here goes through the firewall or not.

 

It looks like the LAN is open.

   

Update:

 

On a whim I moved the drive to a different router. I tried flashing the firmware again and this time it worked. I'll leave the drive connected to this router and see what happens.