Buffalo Forums

Ok, first I have to ask - does anyone know if Buffalo answers ANY tech support emails?  I've made multiple inquiries (just barely got a case number) and it's been over 2 weeks now!  About a week ago, I had to call in because the situation got bad enough that I couldn't access the main TS3400 and needed the data - I managed to (on my own) get it up and running and get the data off to the 2nd unit (which I bought as a spare) but the main unit is still giving me headaches.

It all started when I was trying to replicate shares - would not replicate - don't even remember the error - whatever it was, the latest firmware (1.12) supposedly had a fix - I went to install and that's when the issues started which prompted my call to tech support (after 9 days of no response from email of my initial inquiry).  I finally got it to take v1.12 and since the data was safe, I did a full factory restore/wipe of the unit.  It went all the way thru with no issue, then I created the array (RAID 5) and suddenly seemed to be unresponsive via the web interface and NAS Navi.  So I used the power button to do a shutdown and it seemed to respond and do a graceful shutdown.  However on power up, I got the same problem I had before when trying to upgrade to 1.12 - purple LCD hanging on "welcome to terastation" so unplugged, powered back up and held down the red reset (just like I did many times before except this time, it decided to go into EM mode (never did that before) - so now it's telling me to update the firmware.  So I grabbed the TS3000 updater, installed it, it sees the NAS, I go to do the update and it says "Could not confirm whether the partition exists.  Cannot update the firmware.   Firmware updating is aborted"

Any ideas?

You need to follow the force update guide and make sure you set "no formatting =1". This will wipe all data in unit. Sounds like the partition got corrupted or the mapping is missing. That's why you get that error.

Yea, I figured that one out yesterday evening - got past that, during reboot it hung again on what I'm now calling the "purple screen of death" (welcome to terastation) - powered down, rebooted with red button down, came back with "Lost boot image NAND Boot" and it hung there with drive light 1 on - so now I'm thinking that what was a perfectly well working NAS, suddenly now has a problem with a bad drive (or a bad partition on the drive - I've removed it and I'm doing a full wipe/format - once complete, I'm going to re-insert and try to hit it with the firmware again...fingers crossed.

When wiping the drives you can use windows to format them and then unpartition them. or a wiping program. either or but do not leave the hdd with a partition on it.

Yup went into Windows, I killed all the partitions, created a new one, full format, then deleted the partition, re-installed and then did a format from within the NAS - rebuilding the array now - 9.5 hours to go...fingers crossed!  Just the boot process and the GUI are running faster so I'm thinking this might do it...

Your issue could of been a bad OS install. I have seen it and hopefully this will take care of your issue.

Well, I don't know what it is, but I am sick of it...I've spent the last several days going thru all this, just finished reconfiguring the entire unit with no issues - everything was running perfectly smooth, array was built 100%, shares were created, everything was all good.  I set the static IP, reconnected, checked the time/date settings - everything was perfect.  I did a shutdown via the web console, it did that just fine as it should.  Walked 15 feet to the rack, plugged it back in and turned it on, got the purple screen of death, then it said no init file HDD 2, 3, 4, 5, then went to NAND boot and it's a doorstop again...

If you want you can always call there support and warranty it out. Maybe there is a hardware issue. I cant really tell you with the syslog, but there are sometimes were that wont tell you much.