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Title: Movies black screen and audio from different movie??
Post by: diegolaz on March 16, 2014, 09:56:17 PM

Hello, I have a LinkStation Pro Duo (LS-WVLD4B with firmware 1.65) and copied a lot of data. Created 2 shares...1 with movies and 1 with tv shows.
What happens is that from my pc or my popcorn, many (already happened with 20-30) movies, just show a black screen, it says in the time xx / 27 hs (instead of 2hs for example) and plays sound from a tv show in a different share... How can I troubleshoot? Is there a scan/fix that I can run on my buffalo? (it has 2 3TB WD NAS drives, and a RAID that just joins them as a 6TB drive).

Thank you
REgards

Title: Re: Movies black screen and audio from different movie??
Post by: davo on March 17, 2014, 05:59:58 AM

Install the correct codec on your PC!!!

Title: Re: Movies black screen and audio from different movie??
Post by: diegolaz on March 18, 2014, 07:55:29 AM

Thanks. Codec is not the issue. Same mkv worked on an external USB, and issue is from PC and from popcorn. Also a codec issue might not show video or audio but won't pull audio from a different file.

Any other idea?

Thanks!

Title: Re: Movies black screen and audio from different movie??
Post by: davo on March 18, 2014, 07:59:11 AM

Update the firmware and reset the Linkstation via the admin page (system - restore/erase - restore Linkstation).

Once done reenable the media server and check the results again.

Title: Re: Movies black screen and audio from different movie??
Post by: diegolaz on March 18, 2014, 01:00:15 PM

Thanks, the firmware is 1.65, according to the download site its the latest.
Also, can it be reset without loosing the date or I need to backup the 5TBs I already have used first?
Thanks!!!!

Title: Re: Movies black screen and audio from different movie??
Post by: davo on March 18, 2014, 05:07:00 PM

Latest firmware is 1.68, reset shouldn't affect the data but there should be no question of you having a backup at all times.

Title: Re: Movies black screen and audio from different movie??
Post by: diegolaz on March 19, 2014, 05:50:53 PM

looking at http://www.buffalotech.com/support-and-downloads/downloads with model LS-WVL/E, I only see firmware 1.65. Where can I find 1.68 ?

Title: Re: Movies black screen and audio from different movie??
Post by: diegolaz on March 26, 2014, 11:27:35 AM

Found it at http://buffalo.jp/support_ap/support/products/ls_wvl.html
Now I will see how to upgrade it without loosing any data

Title: Re: Movies black screen and audio from different movie??
Post by: davo on March 26, 2014, 02:09:39 PM

Upgrading firmware does not effect data but make sure you have a backup just incase.

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Products => Storage => Topic started by: diegolaz on March 16, 2014, 09:56:17 PM