Title: HD-HC500U2? not seen drive in USB port 1
Post by: Rich09 on April 13, 2009, 05:59:40 PM
Post by: Rich09 on April 13, 2009, 05:59:40 PM
Hello all,
I just received a LinkStation Live (HS-DH500GL) a week ago. While it works OK and can see an USB drive attached to USBDISK2 (a generic laptop drive in a USB/SATA enclosure), can't see a HD-HC500U2 Buffalo USB drive connected to USB port 1.
If I look into USB Details, can see it as:
I just received a LinkStation Live (HS-DH500GL) a week ago. While it works OK and can see an USB drive attached to USBDISK2 (a generic laptop drive in a USB/SATA enclosure), can't see a HD-HC500U2 Buffalo USB drive connected to USB port 1.
If I look into USB Details, can see it as:
Storage
BUFFALO INC.
BUFFALO INC. USB-SATA Bridge
USB 2.0
But the drive is not shown anywhere in the WEB interface. I swapped drives and now I can see the Buffalo USB drive, but not the smaller drive.
I tried the suggested procedure in KB#000013, but no changes. Found the shipped FW version was 2.10, and updated it to 2.11, but still no trace of the USB drive in port 1.
Is USB port 1 busted?
Rich
Title: Re: HD-HC500U2? not seen drive in USB port 1
Post by: Colin137 on April 14, 2009, 09:43:53 PM
Post by: Colin137 on April 14, 2009, 09:43:53 PM
It appears that way, you've isolated it to that port. If you're within warranty, we can replace it for you. Call our support line to set it up.
Title: Re: HD-HC500U2? not seen drive in USB port 1
Post by: Rich09 on April 15, 2009, 05:53:55 PM
Post by: Rich09 on April 15, 2009, 05:53:55 PM
Thanks Colin137. Will call support for an RMA.
Rich