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Products => Storage => Topic started by: Marckaufman on October 18, 2008, 11:21:07 AM

Title: LinkStation stops allowing file access every ~2 days
Post by: Marckaufman on October 18, 2008, 11:21:07 AM
   

Unit: LinkStation LS-W1.0TGL/R1-V3

 

Anyone have an answer for this: I have the unit set up with a static IP, and the DHCP router also has this device logged as static (the unit is only connected to a gigabit hub) Every 1-3 days the files become not available, however, I can see the all the folders in the root of the drive (if I try to click into one I get a windows warning that the device is not availble)?? What is strange is that I can log on using either http or the NASnavigator2 application (running in my system tray - I have a PC) and everthing looks fine, however, I cannot access to folders with the NASnavigator2 when the system is not working. If I run a diskcheck the system allows access to the folders again. I have also noticed that if I simply just poke around for a while with the system tools in the web application that the unit will start working again also.

 

Aditional Tidibt: If I use the  NASnavigator2 applicaiton I cannot

 

I hope someone can help me, I want to move all my companies files onto NAS and away from dedicated file servers but need this NAS unit to be rock soild to consider this.

 

Thanks,

Marc 

Title: Re: LinkStation stops allowing file access every ~2 days
Post by: Paul on October 20, 2008, 07:02:47 AM
I would flash the firmware on this unit, then set the unit back to factory default from the web interface, this will not cause any data loss.
Title: Re: LinkStation stops allowing file access every ~2 days
Post by: Marckaufman on October 22, 2008, 08:35:52 AM
   

I am running the latest version of firmware already (I had updated after I first saw this problem).

 

Again this morning I can't get in the system says the drive is not available!

 

 

Title: Re: LinkStation stops allowing file access every ~2 days
Post by: Paul on October 23, 2008, 08:37:45 AM
I would set it back to factory defaults, if this does not solve the issue then I would call support and set up an RMA
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