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General => Lounge - Everything non-product related => Topic started by: leWrat on July 06, 2010, 05:07:02 PM

Title: How can I find out what is happening to my RMA'd device?
Post by: leWrat on July 06, 2010, 05:07:02 PM

Hi,

I have a device that I have sent off for RMA. I want some indication of when I will get it or a replacement back.

 

Despite emailing the person who emailed me the RMA number and other details to ask for an update I have had no reply.

Is there nowhere I can go to get a progress report?

It is RMA number 60006432.

 

Thanks

Title: Re: How can I find out what is happening to my RMA'd device?
Post by: drmemory on July 07, 2010, 09:52:27 AM

You can start by telling us what part of the world you purchased your product. These are the USA/Canada forums and your RMA number is not one of our numbers.

Title: Re: How can I find out what is happening to my RMA'd device?
Post by: leWrat on July 07, 2010, 10:16:18 AM

Hi,

Apologies, I did not realise this is not a worldwide forum.

I purchased the product in the UK.

As luck would have it I received an update advising me of the RMA status soon after asking the question on the forum!

Maybe I just need to learn a bit more patience.

 

Thanks.

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