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Okay, I posted this a few days back but got no response... Last night I tried transferring some files to this drive, about 17gig worth, and it worked.  The files transferred, and life is good.  BUT, now they're not showing up on the drive!  The drive shows that it's not full - you click on the H: drive and it shows total size 465GB, space free 447GB - but when you try to open the drive you get "this folder is empty".  This is the same thing that's happened to me before!  GRRRR!

 

So, my main question is, how do I KNOW that the firmware has been updated?  If anyone wants to try to help me any more, I'd appreciate it.

 

Perhaps any of the Buffalo Tech employees who read this initially might have been put off by the attitude that came across in my last post, but I'm just really frustrated.  I can't take the item back to get my money back, Fry's won't take items back after 30 days, so I really want to try to make this thing work.

 

Here's my previous post.

 

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I've had the same problems with this thing that everyone else has had, it seems, reading the forum... and I've posted a few times on here about this.  All my files disappear, I get error messages saying that the drive is corrupted, I have to reformat over and over, and basically this USB drive has only proven that there's an easy way to lose 90 bucks and waste a bunch of time trying to get a faulty device to work.

 

Sooooo, a few days ago, long after I'd pretty much given up on making this thing work, I stop by the Buffalo website and see the notice about the firmware update.  Hurray, I think, maybe this will fix it.  So, I download, I extract, I install, I follow the README instructions, and also reboot the computer.  And guess what, now I get an error message whenever I try to copy anything onto the drive.  And then, after the next reboot, I get the error message saying that the drive is corrupted.  GRRR.  So I do a quick format, then run chkdsk (this has gotten some of my info back in the past, with limited success) and now everything's gone from the drive again (no biggie, really there's no WAY I put anything important on this drive), and when I try to transfer anything to the drive, I get the error message, "Error 0x80070570: The file or directory is corrupted and unreadable."  Remember, this is AFTER I've reformatted and ran chkdsk.

 

So, a question or two...

 

How can I make sure that the firmware is up to date?  I actually ran the update a second time after getting this error message, but I have no idea if it "took" so to speak.

 

With the update in place, do you still have to safely remove the drive every time you power the computer down or reboot?

 

Has anyone else had success with the firmware update? 

 

Has anyone else had to resist the urge to throw this thing out a window?

 

ANY help would be appreciated.  Just please, no one tell me to get some more software to recover lost files, I've already tried a few programs to do that, but that's treating the symptoms rather than fixing the problem.

 

Thanks,

Ted

Hey, sorry about not getting around to an answer till now.  It definitely sounds like we should look into setting up a replacement order for your drive, we haven't come across any recurring problems with the units or the firmware updates that would cause something like you have written about, from the sound of it it is likely an issue with the hdd being defective, or otherwise a funky hardware issue on the unit, in any situation we would definitely want to replace that for you.  Here is the number for our tech support line 800-456-9799, open 24 hours, shouldn't take long when you explain the error and that you've formatted it several times.  Sorry again about the inconvenience!

   Sounds like the disc is failing.  Not much you can do with this simple device.  Call in and have them set up an rma.  You need a reciept or some type of proof of purchase.