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Products => Storage => Topic started by: daveg on February 12, 2009, 03:55:24 PM

Title: TeraStation Live E06 Error in EM Boot
Post by: daveg on February 12, 2009, 03:55:24 PM
   

Hi,

 

I have a TeraStation Live (HS-DH0.0TGL/R5) that fail to boot with a E04 error (in normal boot) and when I try to run the TFTP the TS fail to boot in EM mode with the error E06

 

I tried to remove one disk at a time to see if one was defective, no success...

Also, I can't use the TFTP since the TS is unable to be pingned.

 

Any idea would be really apreciated 

Many thanks for your help. 

Title: Re: TeraStation Live E06 Error in EM Boot
Post by: kevin on February 13, 2009, 09:11:34 PM
When you took one disk out at a time did you try to boot into EM Mode with the other three drives in?
Title: Re: TeraStation Live E06 Error in EM Boot
Post by: daveg on February 14, 2009, 02:01:05 PM
   

I did that sequence and tried to boot each time but no luck.

 

However, I managed to access the TS by TFTP when I put a new hdd in and booted in normal mode (Same problem if I boot in EM). There's still the E06 Error but I can access the TS. The problem is, When I tried to put the firmware on, the error ACP_STATE_FAILURE after I said yes to the formating prompt. I also tried to put 2 hdd in it but still the same message. Would it only work when the TS has 4 hdd in it?

 

The firmware file I'm installing is: hs-dhtgl-up_214_102

 

Thanks

Title: Re: TeraStation Live E06 Error in EM Boot
Post by: kevin on February 14, 2009, 03:29:04 PM

okay, so now your able to get the unit to boot but it will not let you load FW on it correct?

Try to boot with four drives in and then do a force update with deleting userconfig... If that gives you the same error "ACP_STATE_FAILURE"  then try the same force update but also UNcheck "Update BOOT" (since you were able to get that loaded with TFTP).

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