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Products => Storage => Topic started by: joep229 on June 11, 2013, 10:41:58 AM

Title: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 11, 2013, 10:41:58 AM

I can't access shared folders with access restrictions enabled. Get a Windows Security "Enter Network password" box that  looks similar to this... https://www.google.com/search?safe=off&hl=en&site=imghp&tbm=isch&source=hp&biw=1124&bih=914&q=windows+security+dialog+box&oq=windows+security+dialog+box&gs_l=img.1.0.0j0i24l4.2059.12620.0.15484.27.13.0.14.14.0.62.631.13.13.0...0.0.0..1ac.1.16.img.O3mYPXjGo7A#safe=off&hl=en&site=imghp&tbm=isch&sa=1&q=windows+8+security+dialog+box+enter+network+password&oq=windows+8+security+dialog+box+enter+network+password&gs_l=img.12...44504.54002.10.57203.23.23.0.0.0.0.82.1028.23.23.0...0.0.0..1c.1.16.img.gi40ro59cyA&bav=on.2,or.r_cp.r_qf.&bvm=bv.47534661,d.b2U&fp=cfb164112e1484b8&biw=1124&bih=914&facrc=_&imgrc=AqVS7blBT6-npM%3A%3BV8badb0u5A_VkM%3Bhttp%253A%252F%252Fwww.neowin.net%252Fforum%252Fuploads%252Fmonthly_10_2011%252Fpost-14624-0-00930100-1319288885.jpg%3Bhttp%253A%252F%252Fwww.neowin.net%252Fforum%252Ftopic%252F1033675-windows-7-keeps-asking-enter-network-password-to-connect-to-network-pc%252F%3B438%3B319but on the bottom itsays "x Access is denied". Whatever I enter as password, I get an error that states Linkstation is not accessible. Can anyone help?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: davo on June 11, 2013, 11:03:07 AM

What OS and from how many PCs? Do you have access restrictions enabled?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 11, 2013, 12:47:43 PM

OS is windows8 pro; 2 PCs; access restrictions are enabled. If I disable acces restrictions, the problem goes away, 

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 11, 2013, 03:15:39 PM

joep229 wrote:

OS is windows8 pro; 2 PCs; access restrictions are enabled. If I disable acces restrictions, the problem goes away, 


Have you made sure that your windows username and password is the same as the one used by your HS-DH500GL?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 11, 2013, 04:34:09 PM

No, but I will do that now.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 11, 2013, 04:42:01 PM

No, but I will do that now. My linkstation still has default user name/password. admin and password. I think I can change the password for admin, but I don't see how to change the user name. 

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 12, 2013, 12:59:17 AM

joep229 wrote:

No, but I will do that now. My linkstation still has default user name/password. admin and password. I think I can change the password for admin, but I don't see how to change the user name. 


You should not use the admin for file access. Instead you need to create an additional username and password.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 04:13:10 PM

OK, changed login names and passwords of computer, linkstation and user with access to share the folder to match each other. Still cannot log into the shared folder. 

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 04:19:25 PM

joep229 wrote:

OK, changed login names and passwords of computer, linkstation and user with access to share the folder to match each other. Still cannot log into the shared folder. 


Have you set the permissions on the linkstation for the shared folder so that username can access read/write?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 04:32:20 PM

yes

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 04:38:45 PM

joep229 wrote:

yes


Ok, have got the following ticked on the shared folder?

Shared Folder Attributes: Read & Write

Shared Folder Support: Windows

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 04:48:33 PM

I tried the following test. Since I cannot change the user name of the linkstation, I  have left it as admin and set the password to "test". I then went into Windows and set the windows login to admin; test. I went into the linkstation and to shared folders; enabled access restrictions on the folder and gave user, admin (with password 'test') read/write access. I also gave admin group read/write access. So, all user names and passwords match. There should be no conflict when windows tries to go to that folder. Why is this happening?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 04:55:22 PM

I checked the windows properties of the shared folder, Since the folder is in the linkstation, windows has no control over it.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 04:56:14 PM

Don't know where to find ...Shared Folder Support: Windows...

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 04:56:32 PM

joep229 wrote:

I tried the following test. Since I cannot change the user name of the linkstation, I  have left it as admin and set the password to "test". I then went into Windows and set the windows login to admin; test. I went into the linkstation and to shared folders; enabled access restrictions on the folder and gave user, admin (with password 'test') read/write access. I also gave admin group read/write access. So, all user names and passwords match. There should be no conflict when windows tries to go to that folder. Why is this happening?


You need to add a username on the linkstation, you can't change the admin username. Have you got the user manual for your linkstation? The user manual will tell you how to add a username.

 

User Manual: http://www.buffalotech.com/support-and-downloads/download/LinkStation_Live_Manual_web2.pdf

 

Page 37.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:00:32 PM

I have already done that without success. The reason I tried it using admin everywhere is because I cannot log into the linkstation with any other user name than admin. I thought you said windows user name and password and linkstation user name and password must match.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:03:48 PM

are you saying that name and password of read/write user of shared folder in linkstation must match name and password of logged in windows user? If so, I have already tried this and failed. Found shared folder support . It is set to windows. found shared folder attributes. It is set to read/write.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 05:07:28 PM

joep229 wrote:

are you saying that name and password of read/write user of shared folder in linkstation must match name and password of logged in windows user? If so, I have already tried this and failed.


Yes they must match, but you can't use the admin username.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:13:11 PM

OK, I am using joe as username in linkstation and joe as username in windows, Both with the same password. I still cannot access the shared folder.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 05:16:20 PM

joep229 wrote:

OK, I am using joe as username in linkstation and joe as username in windows, Both with the same password. I still cannot access the shared folder.


Are you using the up-to-date firmware on the linkstation? If you are and it is still not working then it may be that your linkstation is not compatible with Windows 8 as that model is very old.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:20:15 PM

I am using firmware 2.10.  I can't seem to find anywhere that the linkstation is incompatible. Can you find that?

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 05:26:44 PM

joep229 wrote:

I am using firmware 2.10.  I can't seem to find anywhere that the linkstation is incompatible. Can you find that?


The firmware 2.10 is the latest version for that model, which was released in 2010, but the product was released in 2007 and is valid compatiable only upto Windows XP.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:35:59 PM

Did you find definitively that it is a compatibility issue? I checked with windows 8 compatibility. It says the HS-DH500GL is compatible. Are you saying that the 2.10 firmware is not? I guess that is my problem then. 

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 05:39:40 PM

joep229 wrote:

Did you find definitively that it is a compatibility issue? I guess that is my problem then. 


I do know that Windows 8 has changed the way users are vaildated and as your linkstation has not had a recent firmware it will not have the changes required to do so by Windows 8.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: joep229 on June 13, 2013, 05:43:23 PM

Thanks for the help ratty. Since I seem to be doing everything right and it is not working, I guess it is too old.

Title: Re: HS-DH500GL problem accessing shared folders with access restrictions
Post by: ratty2013 on June 13, 2013, 05:46:03 PM

joep229 wrote:

Thanks for the help ratty. Since I seem to be doing everything right and it is not working, I guess it is too old.


You're very welcome. I can recommend the new Linkstation pro as I have one myself and I have it working fine with Windows 8.

 

http://www.buffalotech.com/products/network-storage/home-and-small-office/linkstation-pro-1

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