I purchased a linkstation pro which came with novastor backup 11.1. I went to http://www.novastor.com/en/buffalo as instructed by novastor. On this site you will see the following:
"Free upgrade for DriveStation Users ($7.95 processing fee)
Free upgrade for LinkStation Users - includes 5 Licenses ($19.95 processing fee)
Free upgrade for TeraStation Users - includes 10 Licenses ($29.95 processing fee)"
I argued with novastor about this for a while because I don't understand why I am paying them for processing when they aren't processing anything and got no where. So I went a head and filled out all the information. For some reason they needed my address even though the delivery option was electronic. I payed the $20 and was immediately sent a download link and a key for 5 copies of novastor v13. Nothing was processed other than my payment. Why are we forced to pay a processing fee?
What has everyone else's experience been with getting their promised novastor upgrade? Hopefully someone can shed some light on this for me.... It seems like a scam to me.
I forgot to mention I already had the v13 installer. When I attempted to install it and use the key I had I got a message saying, "Failed to activate license online: The license key is disable." So basically I payed the $20 processing fee so they could send me a key that isn't disabled by default.....
If you had of contacted Buffalo directly they would of provided it for free.
Good to know. I submitted a ticket on the 30th after calling and being told I would have to start a ticket with customer support. I still have yet to hear back...
Hi Davo
I have just purchased a Terrastation 5400 which came with NovaStor 12. I too have seen the offer of a "Free" upgrade for Buffalo Customers to Version 13 on the Novator website - along with the $30 "processsing fee".
Further to your post earlier, do you know if Buffalo would provide a free upgrade for Novastor? - I am in the UK if that makes a difference?
regards
Dave
OK, I tried the Buffalo route - I called Buffalo Support in the UK (altough I think that the call was processed by a European call-centre).
The latest version that Buffalo supply is 12.0, they cannot offer an upgrade to this software, so the "free offer" from Novastor with the $30 "processing fee" is the only option available,
Unless anyone knows better of course!
regards
Dave
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