HD-CE1.0TU2 problems

[sashalon]

   

Whoah - I am not 'threatening' to return the device.  That is a fact - it currently is not fit for purpose and faulty.  I really want to like the unit but if I cannot get the firmware upgrade, and/or the upgrade does not resolve the problem (of the whole 1Tb data being lost sporadically), then I will return the device.  I am not trying to get a faster response from you - just trying to have a working external disk.  If you look at the timing of my postings, I think you will find that patience is not a virtue that is lacking. 

 

Note too that this forum is indexed on live.com, google.com, probably many more; in fact I use live.com to get back to this thread.  So it is in the interests of Buffalo to be friendly to resolving the issue, not telling a patient, frustrated user to back off and be patient.

 

So back to the issue - I have diligently entered my 14-digit serial number on the bottom of the physical device: 45525185018242

 

I get an 'invalid serial number' error.  If this means either

 

a) your device already has the latest firmware, or

b) your device cannot take this updated firmware (...because you are not in the US or some other reason)

 

...then I will send the unit back.  And yes, I will have lost faith in Buffalo products, since there has been no valid explanation or solution for the problem.

 

In case it makes a difference, the full model number that is adjacent to the serial number (on a barcoded stick on label at the bottom of the drive) is HD-CE1.0TU2-EU.

[Jason]

Judging by your model number this device was purchased in the EU. Make sure you are attempting to download it from the European tech support site. Entering your serial number in our support page, will return an invalid serial number error.

[williamthegreat]

   What is it with these Drivestations, I bought mine a month ago and haven't been able to format it yet. I tried during installation and although it said successful it still shows up in Drive Management as FAT32 and it needs to be NTFS for XP, I also tried in Disk Management but an error occurred after the proccess completed so that failed. I tried using Run CONVERT F:/:NTFS but that stops at the point where it says determining required disk space so that failed also, these babies don't want to budge. Its also causing a slow startup and shutdown problems but I'll try the safely remove hardware utility and see if that helps. I've noticed in Drive Management that the Drivestation is top of the list so it thinks it the main drive and I have no idea how to change the pecking order and knock it down the list. I've never had any bother with any other hardware like I've had with this it must a fault somewhere if so many people are having problems. I haven't transfered anything onto it yet, I want to sort it out first.

[Colin137]

If the drive shows up in My Computer, try to right click on the drive, and choose Format. If it continues to fail, there may be a hardware problem with the drive.

[ssimons219]

   

I am on my first HD-CE1.0TU2 drivestation and I had to format my pc when i plugged drivestation back in i can't get it to auto install

is there anyway you can manually download and install the driver to get it to work

i'm running windows xp 

 

thanks 

[Colin137]

ssimons219, the driver is already installed in windows. Check device manager to see if the drive shows up, it will be under USB Devices.

[ssimons219]

   

thanks colin the device is showing up but wont run i have click on properties and it say device cannot start properly      (code 10) 

what dose this mean

 

thanks 

[Jason]

That's a generic windows error code, meaning windows can't start the drive. If the drive behaves similarly in another computer than it's almost certainly a bad drive.

[ssimons219]

   

thanks jason

 

i have tried drive on 3 pc and no joy  must be bad drive will have to send it back

 

very gutted 800gb data lost 

[Noel]

   My wife and I moved to Japan and purchased a Buffalo HD-CE1.OTU2 External hard drive.
We are now, like many people having troubles with this unit.
I am not able to see this drive, or access it whatsoever from my computer. And each time it turns on it makes a "beep beep" sound followed by a few minutes of some "clicking" noises.
We have many files on there, including several priceless photos backed up onto this drive for a re-format on my HP laptop.
Frustration does not even come close to expressing how we both feel about this product.
I would very much like some help to resolve this problem with your product.
My wife has not been able to get through on the Buffalo phone lines in Japan, so after many tries I'm here trying to contact somebody from Buffalo to help us on the North American website.

I've already told you the model of the unit, and our serial number listed on the bottom on a white sticker is:
XXXXXXXXXX9762

Reading online, I came across some forums, one of which suggested downloading a fix for this problem (or atleast one of the problems commonly occuring with this product) at:
"http://www.buffalotech.com/support/validate/?MTE5fGhkLWNldTItdjMwMHd3LmV4ZQ=="
However, the serial number mentioned above does not appear to be valid, I'm assuming because it is a Japanese sold version, and this is a North American site.

Please help us repair the damage to our almost brand new hard drive, and recover the files from it.
At the very least please help finding a way to recover those files.

Thank you very much.
Noel

(This is a copy of the message I have sent to the Buffalo company, and am waiting for a reply. I thought I'd post it here, as there are many people (maybe all who bought this product) having troubles with this unit - and probably want as much information pertaining to the problem(s) as possible.
If I get a realistic or helpful reply to my message I will be sure to follow up my message with the information I will have been provided.
In the meanwhile, if anyone has any useful information for me, or troubleshooting steps for me to follow I would be greatly appreciative.

Noel

Message Edited by Dustrega on 05-17-2009 03:34 AM

[Dustrega]

At the risk of sounding a little cold I'm afraid our responsibility is to the device (within US bounds) and not the data. If the HDD is clicking my recommendation would be to seek out the services of a data recovery specialist as we cannot assist in voiding the warranty of this product. I apologize for the inconvenience this has caused however as you said it's a unique situation that we are limited in solving.

[linguinigenie]

   

I have joined the ranks of Buffalo customers let down by the CEU 1.0TU2.

 

Mine failed just a day outside of the 30 day Amazon guarantee, taking with it my entire photo collection from the last ten years and 5 years of music.

 

Clicking on any of the folders in the drive leads to the device 'not responding.' The only option available is to reformat the drive. Not that I am convinced this will achieve anything having read the comments of other sufferes in this forum.

 

And to think I only purchased this device after my previous Buffalo HD had issues with the power connection due to shoddy build quality.

 

I just wish I had seen this thread before I placed the order.

 

I can't think of a reason why I would ever purchase anything from Buffalo ever again. All that's left is to publicise the terrible product quality.

[splaah]

   

I' having problems with his device to. I bought two of them and i got them yesterday. When i tryed to transfer data/do deepformat/ run scandisk on it it went fine for few mins and after that it started to make immense noise and froze my computer. Second one after pluggin it in my computer said that it had found this device and it was ready to use, but i aould not find from my computer. System manager shows it and gives out the right stats but i cant locate anyplace that i could enter disk

 

Edit: Ok, i left second disk plugged in for 4 hours and my computer finally found it. But now when i try ti accas it it  says that it has to be formated and when i try to format it it freezes

Message Edited by splaah on 05-19-2009 02:32 PM

[92resolutions]

   

I have just managed to solve a problem that was similar - if not identical - to the one described in this thread.  My Drivestation stopped working without warning, giving the "file or folder is corrupted or unreadable" error in Windows Explorer.  Checkdisk was unable to fix the problem, and Windows Disk Management listed the file system as RAW - i.e. unreadable.

 

I was able to restore access to all of my data without having to reformat the drive, by using a (free) program called Test Disk.  More information, including a download link and a detailed walkthrough, can be found at: http://www.cgsecurity.org/wiki/TestDisk_Step_By_Step

 

The program essentially searches the drive cylinder by cylinder in order to discover the file system that is present.  It appears that the problem in my case was that the boot sector on my Drivestation was corrupted, but Test Disk was able to detect my FAT32 file system and restore the corrupted boot sector.

 

One final note:  make sure that you run Test Disk in Administrator mode.  In Vista, you should right-click on the program icon and select "Run as Administrator".  If you do not do this, the program will only be able to detect removable drives eg. CDs, flash cards, etc.  If you run in Administrator mode, hard drives will also be detected.  I didn't notice that tip in the walkthrough at first, so I had some trouble the first couple of times I ran the program when my Drivestation didn't appear in the list!

 

Best of luck to you all, I hope this helps.

Message Edited by 92resolutions on 05-24-2009 07:02 PM

Message Edited by 92resolutions on 05-24-2009 07:05 PM

[cbergeson]

       Our sincerest apologies go out to anyone that experiences data loss of any kind as a result of one of our devices becoming defective, and while we haven't found any serious hardware issues with the units during our testing, the feedback here will be taken into consideration, and anyone that experiences problems that aren't able to be resolved through troubleshooting should contact our support line to create a replacement order so we can get you a tested and working unit, at                                                                  866-752-6210 (technical support).  With failed drives we have not written any data recovery programs, nor have we set up any data recovery centers to perform services of this nature, but we can recommend several services:

 

drivesavers.com

datatechlab.com

       

       Thank you to posters that have given their insight on data recovery.  We also encourage users to back up any sensitive data that you would regret losing, regardless of whose storage device you choose to use.  Using a single drive as the only storage space for sensitive data has inherent risks.