I have been having a problem with my TeraStation sporadically losing its network connection. Both the Link/Act light on the TeraStation and the corresponding light on the Linksys gigabit switch go out. Sometimes rebooting the TeraStation corrects the problem but sometimes not. Yesterday through today nothing seemed to help. I have switched cables and gigabit switch ports with negative results. I tried connecting the TeraStation directly to the computer per KB#000023 with both static IPs referred to in the article (shouldn't there be only one?) and even though the Link/Act light was on (green), I was unable to connect to the TeraStation via IE7.
Today after all the switching, I restored the original cable to the original port on the gigabit switch and some time after the TeraStation was rebooted, it regained connectivity at the gigabit level (Link/Act light is blue). I am currently copying some of the files from the TeraStation to another NAS box with (apparently) no problems.
I realize sporadic problems can be difficult to impossible to solve, but I would appreciate any helpful suggestions.
Thanks,
Bill
I would first update the firmware on the unit then do a factory reset in the Web Interface of the device.
(no data will be lost) only user configurations.
Paul,
Unfortunately I have not been able to get the TeraStation to re-connect to the network. I even cut power to it without a proper shutdown to no avail.
For what it's worth, the light on the gigabit switch lights up when I first start the TeraStation back up, although the Link/Act light on the TeraStation does not. However, the light on the gigabit switch goes out after maybe 10-15 seconds.
As this is one of the early TeraStations (at least 3 years old, I think), I think I'm going to have to regard this one as a lost cause and replace the whole box.
Bill
After two reboots with the init button pushed, I'm still unable to connect to the TeraStation. Each reboot took several hours and only the access lights were blinking, not the Status/Full lights. During and after the reboots, both the Diag and Power lights continue blinking. The Link/Act light is on (but it doesn't look like anybody is home).
Bill
Paul,
The TeraStation is long out of warranty. I have CD/DVD backups of the files I couldn't copy off it, so I will restore them to another NAS box and give the TeraStation a decent funeral. Thanks for your help.
Bill
I have this same problem. I kept losing the link, rebooting would correct it....until today. Now, I can not get the link to come back. Same problem as BillJr...tried cables, different switch, etc. all to no avail.
How do I find out if this unit is still under warranty? This is an HS-DH4.0TGL/R5 Terastation 4TB.
I would think that the NIC is the bad component here...and likely these are not the only two to go bad. Is there a way (if warranty is not good) to get another card an replace it myself? Unlike BillJr, this is my backup device and I don't other copies.
Thanks for the help.
Eric
Im unable to reload the firmware. It says not found. I tried direct connection to it, disabled antivirus and fireway and still not find it.
Any ideas?