These forums are for customers to help customers. Moderators will help keep the flamage down and assist at times. The forums are also used to help ID issues that moderators can pass on to the Japanese engineers. Some moderators will do more. The super-users bring a lot to the forums as well.
The forums are not Customer Service. Calling the Customer Service for your country, is Customer Service.
We will keep trying to get help for the people posting that are genuinely trying to get help, and not just offer negative comments.