Hi,
I have the same issue. My drive will not re boot or re-initialize. I set the drive up with my user name and password, and then I proceeded to change the admin password. All appeared to work well.
When I went back to the web site to make additional changes, it would not accept my new user login or password, and it would not accept the password for the admin either.
I called tech support. They had me do exactly what you said in your reply here, but my unit did not reset itself.
When I tried to get back into the web site, it would not accept the original admin "password" or the new one I had set up.
Please help me with what to do next, the guys in tech support are out of options. They tried to have me update the flash drive, but I couldn't do that without the password, so I am stuck in limbo.
Is 6 seconds too short, Should I continue to hold the function switch for a longer period of time? I need to reset this unit.
thank you in advance, and Merry Christmas.
RonJ