"I have to express my complete and utter frustration with Buffalo products and support. The underlying thread of all entries on this forum is faulty products and poor support. LinkStations, TeraStations, whatever, all failing without notice resulting in lost data. The secondary thread is that a lot of users on this forum are having similar issues - units never worked properly from the get go.... units failed without notice or explanation and invariably there's mass confusion over warranties."
I understand your frustration and it is comnpletely unacceptable that we have let your question go unanswered for so long. Sometimes threads get lost, especially if they already have several replies as I tend to assume someone else is already answering the question. However, keep in mind that this is a technical support forum so you are not going to hear much from people who has everything working fine.
"The moderators should be supporting people who have real issues and telling the others to RTFM (read the F&%ing Manual)."
As much as many of the mods on the forum might like to its bad buisness practice. We cater to a wide variety of people with varying technical backgrounds so many of the questions that are asked may appear simple to you, but they aren't to everyone else. We try to treat all cases equally. Also if you see more difficult questions not being answered as promptly it is probably because the question is more difficult and may require testing and/or research.
I hope this clears things up and I apologize for the delay.
