I don't disagree, I chalk this whole Buffalo buying experience up as lesson learned. I had to fight with them to get the advertised iphone support to work.
All we can do is learn from our buying mistakes. You can argue with them till your blue in the face, but lack of support is just that, lack of support. Arguing with them will not make them support their products.
I do feel though, that the moderators on this board/800 tech support try their best. They just work for a pretty poor company when it comes to customer support/retention. I have dealt closely with a few of them to resolve my iphone issues and it was obvious when thier hands are tied. They are always waiting on the developers in Japan to get their act together. Leaving them helpless/supporless you could say.
My suggestion, take external routes to solve your needs. I will not be more specific than that.