I have my TS-8VH24 (terastation Pro 8 24TB NAS firmware version 1.10) configured with the Media Server turned on and can access my music and movies from both of my PS3 boxes and music from my Marantz SR5006 receiver.
From both of my PS3 boxes I get the error message: "The PS3 system has been disconnected from the media server" and any music or video that is playing stops and I get bounced back to the main PS3 cross-bar menu. This happens after a minute or two. Even when I am not watching videos or listening to music I see the error message appear.
On my Marantz receiver as I listen to music, there is a buffer indicator that shows 100%. After 30 seconds to a minute of playing, it drops to 0% then the music stops.
Everything is hardwire networked with Netgear Gigabit switches. I have swapped out switches, network cables, and I have two of the same TS-8VH24 (terastation Pro 8 24TB NAS firmware version 1.10) units and both have the same errors/behavior.
I can provide more info if needed.
After this happens can you log in to both untis and press control alt shift b and pm me that log file?
I hope there is a fix for this as I am having the same problem with TeraStation Pro™ 6 - TS-6VHL/R6 18TB version. The NAS worked fine for the first week or so, and now it randomly disconnects.
Drive mappings intermittently fail from both my Windows PC and my ipad, intermittent Media server disconnect errors from both my DLNA Samsung TV's and my PS3.
No overheating, no power outages or improper shutdowns.
There are no warnings or errors on the front panel of the Terastation itself and I end up having to shut it down using the front panel button. After a reboot all works fine until the behavior repeats itself some time later.
Router is a D-Link 655, I can provide further details.
TeraStation Firmware is v1.10
I can provide log files as well if it helps!
Ian
Yes, it would be great if you did that. Reset the media settings on your server and then try to connect with your PS3. When it fails log in to the unit and press control alt shift B and send me the log files. I'll see what I can do with them.
How do I log into it? Telnet didn't work. do I need to turn a service on?
Disregard that last post - I figured out what you meant. I have the log files how do i send them to you? email address?
Tdillion777, What did you end up doing to get the proper log files? I was going to send mine as well, I dont know if I did it correctly or not.
I used the web admin GUI used to configure the Terastation. From the home page I did the ctrl-alt-shift-b
This kicked off a "save-as" prompt and I got a gzip tar file (mine was filename 4CE6761F2EAE.tgz) of var/log
I'm just not sure how to get it to JOTIN
Ok, I think I did the same thing only, I went into the system / maintenence / syslog and turned everything on to export the log file to the drive.
Let me know if you figure anything out and I will do the same.
Ian
Good idea. I'm running tests right now - playing music and video from my PS3 and playing music from my Marantz receiver. I'm running into the same issues so I'm hoping capturing some helpful info in the logs.
In my case it seems to have started as I copied more and more of my old content on to the terra station. I am up to 6 or so TB's now, and I cant stay connected for more than 30 seconds at most. It will cut off the PS3, and TV's simultaneously.
Hopefully Jotin will provide us an email address and with any luck maybe they can determine the problem by comparing the log files as it seems we are suffering the exact same thing.
You guys can send them to info@buffalotech.com Attention Justin D. I appreciate you guys taking the time to send me these logs. I can test a unit with my Ps3 and see if I have the some problem that you all are having.
Hi everyone,
I've bought a LS-XHL Linkstation pro 2TB from the internet, and set it up yesterday.
Everything went very well and I was very pleased with the device. I downloaded a couple of movies using the bittorrent client, and during the evening I was watching one of them on my LG-DP1W media streamer via DLNA.
After about 15 to 20 minutes playing the movie, it suddenly stopped playing. I restarted the streamer and wasn't able to connect to the LS-XHL at all. I tried connecting through my win7 pc, but the NasNavigator nor the webgui was accessible. I went to take a look at the device, which I planted in a cabinet, to find out the LED was flickering blue infinitely. I decided to turn it off but, just as mentioned by many people on the internet, it wouldn't shut down.
So I pulled the plug and waited for complete silence and then I turned it back on. Sadly the device wasn't able to boot for the LED began flickering blue again. I was hoping that this had something to do with some kind of checkdisk service, so I left it doing whatever it was doing overnight. Expecting to see it up and running again, I was disappointed to find out it was still in the state I left it in.
A couple of tries didn't solve the problem, so I decided to look further. I've managed, after 20 times pulling the plug, to get the LED to solid blue state. Now I'm trying to reflash my firmware with LSupdater. It says it's transferring the firmware, but it's going insanely slow.. at least 10x slower than last time I've updated the firmware. I'm waiting for it to finish, but I feel this isn't going to end well... I'll let you guys know.
Anyway.. is there a known cause for this? I certainly don't want this to happen again, if I manage to get this fixed at all that is.... I was running stock firmware ls_series-156, same firmware I'm trying to restore now. Bittorrent client was active, also downloading in the background I guess, would this have anything to do with the device screwing up? I'll keep you updated on my progress.
Edit:
If I'm able to get any logs on this event I'll share it, but I think that the firmware update will erase this. In that case I'll do so if it happens again.
Update:
After SLupdater finished, it said it had failed to get a response or something like that.. mentioning something about windows firewall. I'm certain everything is off and connected the right way.. 200%. The device did nothing, showing a solid blue light. I pulled the plug to reboot manually, and after that it suddenly flashed orange a couple of times followed but rapid blue flashes. The device rebooted itself, and now it's back to flashing blue infinitely.. :'(
Should I try the full procedure again? Or should I flash an older firmware (I personally don't think that would help though...). I don't want to lose my files, so I didn't do a partion table rebuild, I could try that as an ultimate last resort I guess..
Any comments / advise on this would be greatly appreciated.
Try FAQ 2 of 5 in safe mode with networking FGL87.
I received logs from Dillion but no one else yet. Mr. Dillion, could you send me the log files for both units?
Hi Jotin,
I will get them to you ASAP, I am in the process of renovating and had to disconnect everything paint.
I will keep you updated.
Ian
So far I've been streaming for over an hour and no issues. And at the same time I've been copying about 500GB's of videos to the unit with no issues. Are you able to still ping the unit when it goes down? Or are you able to ping any other devices at the same time? It may be a router issue as well. What RAID type are you all running? This unit is a TS Pro 8 with a RAID 6. I'll keep testing it out and see what I can find out.
I'm running RAID5. I have no other network/ping/access issues with any other devices even when the Terastation drops from the PS3.
My Terastation drops from my PS3 then reappears moments later.
Is your PS3 using a static IP address or DHCP?
Hey Guys,
I am running Raid 0, when my Terastation drops the PS3 it also disconnects the TV's media player as well.
Once the Terastation drops the connections it also reappears moments later.
The PS3 is using DHCP, and the TV's are as well. The Terastation is running from a static IP address.
I'm pretty sure my PS3 is DHCP but I will have to double check. I'm going to do more testing on the weekend when I have more time. So far it seems that the media server has lasted more than an hour. I'll have more time on the weekend to see if it ever cuts out.
I'm not having that kind of problem at all. It must be your firmware.
I would re-install your firmware : http://forums.http://forums.buffalotech.com/t5/Storage/FAQ-2-of-5-Force-Firmware-update-procedure-please-read-this/td-p/68108
Try to restore your interface: Go to system -> restore/erase and choose restore. This does NOT delete data.
I've forced the reload of the firmware and no change in behavior.
Upon browsing my log files I found the following line in the /var/messages file that comes up repeatedly every 2 - 4 minutes in the /var/messages file:
Mar 25 11:31:23 TS-DILLON3 kernel: [80149.304459] twonkymediaserv[9394]: segfault at cd2eb8f ip 00007f7d478d6080 sp 0000000040d32728 error 4 in libc-2.5.so[7f7d47864000+134000]
My PS3 gets media server errors for my Terastation every 2 - 4 minutes, coincidence? What does this error mean?
I do not have a full list of these errors. I'm not sure exactly what it means but I will try and find out. You could also try and restore the interface settings now that you have reflashed the firmware. You can do this from system tab, then restore/erase and choose restore. Then after the restore re enable the media sever and see if you get the same issue.
Can you reply back with your network setup so we can start looking in to the issue? Are there any other DLNA clients that are having the same issue? Do they lose connection at the same rate?
I have the same problem with my LS-XL56C. After 10 to 20 minutes I have a time-out problem in DLNA. My firmware is 1.63. I must restart it tot use it for the next of some minutes to play.
I have tried tot reset, reupload firmware, but nothing helps. The problem exist on my Samsung UE46C5100 and with my internetradio Terris IWL 124.
I have bought this Linkstation a week ago in Mediamarkt Belgium, and so far I'm dissapointed. Need help a.s.a.p. please...
It still does not work. Meanwhile, I have another Livestation LS-XL with the same problem. After a few minutes he falls out and get no access to the DLNA. I also tried with another router, but the problem remains. :-(
It's the last time I buy something from Buffalo, I will definitely not recommend it to friends. There is no good support.
I think the support is given by some amateur who wants to look like a buffalo pro.
There are no solutions on this board.
I see the same questions comin' up all the time and the only reply is also a question.
this is a troll board.Bye
I keep this up, because I need a solution. My money is good, than the hardware must also be good!
I've heard that some stores will sell no more Buffalo hardware because customers are dissatisfied.
firmware 1.64 resolved several media streaming issues.
Hi drmemory,
The latest firmware for my unit (TS-6VH18TL/R6) appears to be 1.14. Can you tell me if the disconnect issue has been applied to this version? I am also having issues when I try to update the firware from the Web interface, it tells me me the 1.12 firware is the latest.
Best Regards
iroc1982
Edit by admin - Hello iroc1982 updates for 1.14 are explained Here
drmemory wrote:firmware 1.64 resolved several media streaming issues.
Not for me, same disconnect after about 15 minutes. It's the thirth LS-XL I've tried... I have now also tried with other DLNA devices and these also fall off after about 15 minutes. It is maddening to be ...
do you have a static or dynamic IP on the linkstation? Have you checked your network to see if anything else has the same IP?
drmemory wrote:do you have a static or dynamic IP on the linkstation? Have you checked your network to see if anything else has the same IP?
I've tried both, also on few other routers, nothing works fine...
I suspect that the hard disk to sleep and no longer works. After the power interrupt, he works again for a few minutes.
Meanwhile I have my LS-XL dozens devices tested, but I still get DLNA working for a long time. It is probably a general problem with 3TB appliances in Belgium purchased. I hope soon to obtain a solution.
Briefly explain. DLNA works when the power is turned on, but after 10 to 15 minutes it stops. After turning off the power and on again, it works again for a few minutes. He appears in a sleep mode.
we tested some LS-XLs here, with and without PCs on, with NasNavi on and off. We can't get an LS-XL to turn off, unless we use the GUI, or set it for sleep function. Are you streaming to a TV or PC? Is the blue light going off when the streaming stops? Have you tried streaming to a PC with VLC (free download?) If it streams to VLC without error, the DLNA is working on the Linkstation.
I have also tried with VLC, both on PC & Smartphone with same DNLA problem. I have now an experiment with the LS-XL another hard disk to mount 2TB and he does it well. The error seems to lie at the 3TB hard drive. I suspect that the firmware has problems with controlling 3TB because after test of the hard drive in a computer that appears just fine.
Mines a 3TB one as well. Updating the firmware does not help! I've tried everything from 1.57-1.64 with 1.57-58 seeming to be the most stable. It only happens now and again. I have however updated my twonkyserver mnaully to version 6 as otherwise there is no .mkv support. So maybe that is helping and it's a twonkyserver issue?
It's quite clear it is not an issue with whatever it is being streamed to as it is happening across device. It is also not the NAS turning off or anything as it simply drops the connection for fraction of a second. The nas still functions fine when it happens and I can simply start streaming again as soon as it disconnects. I do not have to turn the NAS of or anything to restore service.