Linkstation Duo - I can't access

[marcozeus]

Many thanks to this forum and the guys involved, but the Buffalo point of view is incredible.

We are several users with the same problem and we want a solution (a new firmware to unblock the admin credentials) now!

I'm very angry.

[ESCHER]

Check this:

 

http://forums.buffalotech.com/t5/Storage/help-please/td-p/69446/page/2

[marcozeus]

thank you very much Escher.

I'll let you know if this solution works fine

[marcozeus]

Hi,

this is like the "Never ending story"! :(

Now I received 2 emails from my Linkstation:

-------------------------------

RAID Error Notification

 

HDD error occurred

Target array:RAID Array 1 (md2)

 

 

RAID array can not be mounted.

?--------------------------------

 

DISK Error Notification

 

HDD error occurred

Disk(s) the error occurred:"Disk 1"

 

 

(sda) READ sector:1999978 count:28

Disk writing error

Continuous backup is recommended.

?----------------------------------------------------

 

Please, give me a procedure to recover my datas (and if it's not possible) to recover my device.

Never more Buffalo products :-(

[ESCHER]

There is now a "solution" to reset web interface password:

http://forums.buffalotech.com/t5/Storage/Linkstation-LS-CH1-password-issue/td-p/70386

If you are able to recover a access to the linkstation, hopefully you can check/rebuild the RAID array.

Another solution would be to attach one drive (if you have RAID 1) to a Linux PC or a Windows PC using recovery software.

If not able to recover the data with the first drive try the second (one only at the same time).

If RAID 0, you have to mount both drives in order to recover.

 

To recover the unit, you need to check the drives you have, wipe the partitions or if damaged new ones as recommended in this list

http://www.buffalocloudstor.com/specs/hdd-list/

and follow the procedure in my former post.

 

 

[marcozeus]

Hi Escher,

I tried to follow your hint but the problem remains. If I try to upgrade (now I have 1.42-2.63 and I downloaded the version 1.43-8.87) the updater asks me the password and it doesn't accept anyone (defalut 'password' nor my old password. So, I would like to follow the procedure descripted in the post but I'm not able to find the 1.40 firmware version. Have you some link to dowload it?

 

Do you think the FAQ (3 of 5): TFTP boot procedure? could be a good solution? If yes, following the link  what is the version I have to download? please, keep in mind that my product is LinkStation Duo LS-WX2.0 TL/R1?.

 

Thank you very much for your help

 

PS: now, triyng to reset the password procedure, after the boot I have 2 solid lights: power and info/error.

[ESCHER]

It is a good question.  I don't find the FW 1.40.

 

If you have a solid blue light, in normal mode or EM mode.  Can you see it in the navigator?

Are you sure the solid "red" light is red.  I have never seen a solid red light.  Some people report a red light and it is an amber light which means the " new firmware is available".

 

If you do a TFTP boot you will get stuck in the same situation, because even in EM mode, you will be asked for a password.

If you have a backup and don´t need to recover your information follow exactly this instructions:

http://forums.buffalotech.com/t5/Storage/help-please/td-p/69446/page/2

You can delete partitiona 1 and 2 in Windows in both disks.  I think the data will not survive.

As they were written current FW was 1.42, but FW 1.43 is OK.

The link in the post points to an "universal" TFTP boot for "Kirkwood" (the ARM processor).

 

 

[marcozeus]

Hi Escher,

I'm sorry, the red light is blinking (3 blinks and pause, etc.). It's solid amber when I tried to restore the default values, of course it doesn't succeed.

I see the device in NAS Navigator but it reports "not formatted". I'm receiving email with:

DISK Error Notification

HDD error occurred

Disk(s) the error occurred:"Disk 2"

 

?What is happened?

 

Why we can't find FW 1.40? Do you think we can ask it to Buffalo tech support?

 

In Linux (CentOs) I can see the HDDs but the partions appears some in ext3 and some Unkown.. Do you know which steps I have to follow in Windows UFS Explorer to try to receovery the data?

Thanks

 

[ESCHER]

E3 is not good.  The description is Problems in RTC Chip.  RTC stands for Real Time Clock.

This could be just misleading.

 

It is hard to know if the problem with disks is just the filesystem or a hardware failure.

Yes maybe tech support can help in getting the 1.40 FW.

 

The disks are formatted with 6 partitions.

Try as superuser.  Partitions 1 and 2 are EXT3, 3 and 4 are dummys EST3, part 5 is swap, and part 6 is the data partition XFS

parted -l

 You will have a report of all disks an partitions in the PC.