I know there are other threads which are similar, but it doesn't seem like any of them is exactly what I'm dealing with.
We had a lightning storm yesterday (I know, it's probably over, but I try). :embarrassed:
When it was starting up, while everything was still working just fine, I shut down the computer and the NAS and unplugged everything from them. Then, we had the worst lightning storm we've seen since we moved into this place 6 years ago.....actually hitting houses in the neighborhood....including at least a minor strike on our house (electricity jolting out of a power cord in the recording studio just moments after unplugging it from the piano, but it was still plugged into the wall). Anyway...
When I plugged everything back in and turned it all back on again, I couldn't get to my shares on the NAS. I tried to ping it, but couldn't recall the IP address I gave it the last time I reconfiged y home network in the spring.
I logged on as admin on my computer and fired up NASNavigator2 and it was silent. Then, I plugged the NAS directly into my computer with an Ethernet cable, and it found it. ....suddenly I recalled the IP address structure I used when I saw it in the details within NASNavigator.
I then tried pinging it, and it responded. However, I couldn't get into the admin interface via browser....it just doesn't come up. ...just gives me the usual error when it can't find the address I'm looking for, etc.
Also, in the details within NASNavigator, it says that the NAS is in EM Mode.
Other than taking the HDD out of the unit and checking it from a Linux system (which I know how to do, and have the resources to do if need be), is there anything I can do to troubleshoot this thing, and/or to fix it so that I can go on using it as normal?
I'm hoping that something just needs to be reset or whatever, but I can imagine it's just fried.
The things giving me hope are the fact that it is retaining TCP/IP configuration (and I can change that config with NASNavigator), and that NASNavigator is able to get the model series (displays as "LS-CL Series", IP Address, Subnet Mask, Default Gateway and MAC address.
One more thing...
in NASNavigator, it's listed as follows: LS-CL-EM2B1
Any ideas?
So you recovered the data?
If yes, the easiest way to recover is to delete all partitions in the disk and TFTP boot. Read FAQs at the at the beginning of the forum.
I am not familiar with LS-CL, only with LS-CHL so I cannot give exact details.
Thanks for the input...
@ESCHER
No. I have not yet recovered the data. I can't get to it through the normal means, and ahven't yet removed the HDD, though I could do that if need be.
As for the TFTP thing, I did look through the FAQ, but it doesn't have my model (or series) listed. So, I'm not sure which one to use.
@davo
OK. How do I update the firmware when I can't get into the admin interface via web browser?
?
OK lets try to update the firmware without disassembling.
Hopefully you don´t need TFTP boot.
Use this firmware
http://www.buffalotech.com/support/getfile/lscl-107.zip
This utility is called LS updater. Web interface is not needed to update firmware. If the unit is really in EM mode, it should be a straightforward procedure.
I have been told (by Buffalo) that I can't use that version of the firmware on this version of the device.
Can I get a response fro an actual Buffalo Tech person, or don't they come in here?
There are several hardwares.
Yours is the oldest one LS-CH (I guess).
Then there is a LS-CHL, LS-CHLV2, LS-XHL and LS-VL.
Find it yourself, go to this link:
http://www.buffalotech.com/support/downloads/
and select your model
LS-C500L LinkStation EZ™ LS-CL?
and you have the corresponding firmware
Sweet!
Thanks, bud.
I will give this a try and report back.
OK, now the problem I see again is that, in the past, I have been told by Buffalo Tech support that my NAS is too old for firmware version 1.07. However, the only other firmware version that's listed (1.02) only has a version for use with Mac while I'm on a Windows system.
What to do?
I ran the updater, and this is what it displays (where you see the word 'CORRECT', that's just me sensoring information)...
BUFFALO LS-CL Updater Ver.1.07
HOST: LS-CL-EM2B1
WORKGROUP: UNKNOWN
IP-address: CORRECT
SUBNETMASK: CORRECT
MAC: CORRECT
Firmware Ver.: ----
?
I have not yet clicked the 'Update' button.
I'm wondering if something has changed since the last time I checked with Buffalo, and perhaps it is now OK to put this version of firmware on my old (first edition) version of this model.
I don't want to dork it up worse than it already is.
If I need to connect this thing to a Mac in order to put the older version of the firmware on it, I can do that.
Any ideas?
The latest version of firmware that we have for this device is 1.07, which you downloaded and the firmware can see the device. Now you just have to choose update. It should be fine as there is only that version of firmware released for this unit. The mac version is an old firmware and the newer version never received a mac updater. If there were two different versions that required different firmware versions there would be two different firmwares posted there for Windows.
OK, cool.
I will try it now, and report back.
Thanks. :)
OK, tried it and this is what I got...
LSUpdater
Couldn't confirm a response from LS-CL-EM2B1.
please check a network address of both PC and LS-CL-EM2B1
Please disable the Firewall function if it is working on PC.
Updating is aborted.
Do I really need to disable the firewall on my Windows 7 system?
I will try it if so, but I really don't like going without a firewall.
I suppose, if I need to do that, I will just take it offline first....meaning, it will still be connected to the NAS via network switch, but disconnect the switch from the router. I suppose I can give that a try.....will report back....
I did it, and it seems to have worked.....at least partially.
The firmware got applied, and now the admin web interface comes up when I try to get to it, but I can't log in......old username and password no longer works.
The shares are now showing up when I check from Windows Explorer, and I can browse them with my regular user account (yay!).
However, I can't log into the admin web interface, cause it's rejecting the username (admin) and password that I had been using previously.
So, is there a way to reset the admin password on this thing?
Hopefully the pasword was reset to the default, try password as password.
If not, read the manual:
Initialization - You can easily bring your LinkStation EZ back to factory
settings with the following steps.
1. Move the power switch to the ‘Off’ position. The LinkStation EZ will
shut down after about 45 seconds.
2. While holding down the function button, move the power switch to the
‘On’ postion. The function button will begin to flash blue.
3. While the function button is still flashing, hold it pressed down for six
seconds.
?
Ha ha, thanks. :lol:
Password not working....tried blank, 1234, admin, password, and my custom password, and nothing worked.
I searched the manual for the work password, hoping to find the place where it tells me how to reset the password to default, but I did not search for the word 'initialization' (not sure how I would ever think of that word) or 'factory' (which would have been a smart thing to do).
Going to give that a try now...
OK, I followed the instructions (to the letter), and after it fully booted back up, this is what I have...
It's back to exactly how it was prior to doing this procedure; I get a response from pinging the IP address, it shows up properly in NASNavigator, and the logon page for the admin interface comes up in the web browser, but I still can't log in. :(
Ideas of what to try next?
I even tried it a second time just to make sure, and still...
I followed the instructions (to the letter), and after it fully booted back up, this is what I have...
It's back to exactly how it was prior to doing this procedure; I get a response from pinging the IP address, it shows up properly in NASNavigator, and the logon page for the admin interface comes up in the web browser, but I still can't log in. :(
Ideas of what to try next??
I'm going to add more info to the mix...
First, I am able to log into the admin web interface with a non-admin user account.
When I did that this time, I noticed something odd on the first page that came up (the 'home' page).
Here are the things that were displayed on that page...
Home
Warning
Back Fan malfunction.
LinkStation Name
CORRECT
Model Name
LS-CL F/W 1.07
IP Address
CORRECT
Current Date and Time
2011/7/15 6:32:52
HDD Space Used
Disk 1
360.74 GB / 458.10 GB (78.75 %)?
At that point, I noticed that the words 'Back Fan malfunction' were a hyperlink. So, I clicked it.
When I did, this is what was displayed on the page the came up next...
System Information
LinkStation Name
CORRECT
LinkStation Description
CORRECT
Model Name
LS-CL
Firmware Version
1.07
Current Date and Time
2011/7/15 6:29:14
Time Zone
GMT-07:00
Windows Network Workgroup Name
Workgroup
AppleTalk Function
Disabled
AppleShare Network Zone Settings
BLANK
FTP Server Function
Disabled
NTP Function
Disabled
Email Alert Notification
Disabled
Fan Status
Error?
Also, when I look at the NAS within the NASNavigator interface now, the icon for it in the upper pane has a red triangle with exclamation point.
Wen I hover my mouse over it, this is what's in the pop-up notification...
Hostname: CORRECT
IP Address: CORRECT
Size: CORRECT (78.7%)
Product Name: LS-C500L
Error: E11: Fan r.p.m. is unusual.
So, is there any way that this fan error could have anything to do with the fact that I can't reset the admin password?
...or any other ideas on what I could do to reset it?
Funny!
Maybe I was right at the very beginning.
Check my first post, message 2.
Try the resetting procedure several more times. Maybe the password gets reset.
Check if the fan is rotating. Maybe there is a bad connection to the fan.
If not successful,
You can buy a LS-CH1.0TL-R for $70.00 at ebay, maybe the better idea.
Or you can try a real reset procedure (maybe just for fun) but be aware that something can go wrong and you could end with a brick:
Disassemble the unit, check: http://www.yamasita.jp/linkstation/2008/11/081112__disassemble.html
Attach the disk to a PC (Windows is OK), and delete all partitions in the disk. Connect the disk back (do not assessable until the unit is flashed)
Do a TFTP boot as described in the FAQ, and do a new firmware update.
OK....so, since I can indeed get to the shares, maybe I should just get a good copy of all of the data, and squash it, and see if I can get it back in action that way.
Part of the problem is that the FAQ does not contain TFTP boot instructions for my model.
I think, if it comes down to squashing it, since I'm out of warranty anyway, I will most likely put a larger drive in it, and use an alternate firmware to make it mo betta.
Maybe this helps:
http://forum.buffalo.nas-central.org/viewtopic.php?f=71&t=23681
Ya know....I looked back again at your original response, and I don't know if you get this, but at that time, the shares were not available. I'm not sure what else in your original message you were referring to.
OK, now on to your latest message...
If I can't log into the admin web interface (which is the whole problem here), how do I "Go to EM-Mode"?
OCR14a wrote:OK....so, since I can indeed get to the shares, maybe I should just get a good copy of all of the data, and squash it, and see if I can get it back in action that way.
Part of the problem is that the FAQ does not contain TFTP boot instructions for my model.
I think, if it comes down to squashing it, since I'm out of warranty anyway, I will most likely put a larger drive in it, and use an alternate firmware to make it mo betta.
What I don't see are EM instructions. It would be easy if you can enter EM mode, bot I don't think it is possible in the actual state of you LS. You already downloaded the latest stock firmware.
I suggest, do a good backup. Disassemble the unit, I have posted a link with pictures before. Insert a new o wiped clean drive (without partitions). Maybe the largest one which will work is 1 Tb.
TFTP file is:
ftp://24.153.165.234/array1/share/nas-recovery/TFTP%20Boot%20Recovery%20LS-CL%201.00.exe
***** Usage Instructions ****** The Software is a self-extractor, so when the user click on file it will ask you where to extract the files. The Desktop is a good choice, but anywhere will work. * Set the IP address on the computer to 192.168.11.1, and disable any software firewalls on the computer.* Connect the computer and NAS to a switch or router. * Launch the TFTP Boot.exe. Make sure the software is "Listening On: 192.168.11.1" If it does not you must stop the software and restart it. * Boot the Buffalo NAS into EM Mode. * It may take up to 60 seconds for the NAS to boot off TFTP and be detected by the NasNavigator software (included in the extracted folder).* Once the NasNavigator utility "sees" the Buffalo, you can start the firmware update.
?
Check FAQ2. You should select rebuild partition table also.
Thanks.
I'm finally coming back after successfully replacing te old NAS with a new 'Live' model.
I managed to migrate all data from the old one to the new one. So, that part is out of the way.
Now....is there a technical reason to change the hard drive, or can I just do this procedure with the one that's in there?
I would check the disk SMART status or test it with the corresponding vendor utility.
Almost sure you disk is a WD or a Samsung. If the disks passes the tests, which can last several hours, I would put it back.
Well, I hve no reason to think there's anything wrong with the disk itself.
Are you suggesting that I check it simply because it's old?