I have two TeraStation 5800s, a 24TB and 32TB. In the interest of full disclosure, the TS5800D3208 is a replacement unit for the TS5800D2408. I called into tech support to troubleshoot one issue, and their advice to update the firmware has created a larger issue. The original 5800 was still accessible from iSCSI but I'm unable to manage it with the absence of the web GUI. During the initial troubleshooting, I asked that they RMA the original unit (TS5800D2408) because they were unable to resolve the issue, and offered no clear direction moving towards any kind of resolution. After waiting more than 10 days for Buffalo to source a replacement unit, I was informed they were unable to locate on and would be shipping a TS5800D3208 in its place.
Following the advice of Buffalo tech support, I upgraded the firmware on both devices to 2.71, the 2408 started at 2.42 and the 3208 started at 2.50.
Upon rebooting the devices, I no longer have access to the management web GUI. It loads some tables and the outline of a button on the page, but no color, and no text.
I found the suggestions* in this forum to perform a force roll back to the previous firmware, which I did. I rolled back to 2.50.
I was still getting the IP/root.html redirect in place of the web GUI.
I tried to further roll back, going as far as 2.42 with no change in results. I finally downloaded the USB recovery image and ran it.
This still didn't resolve the issue, but did put me on firmware 2.60.
The issue exists in IE, FireFox and Chrome on at least 4 different computers, three different vlans, and three operating systems. I have run Windows updates, updated Flash, JavaScript. I have tried to load the page in private browsing (and incognito) tabs, cleared the browser cache and disabled all firewalls and antivirus.
*I have followed the steps in these threads, without finding a resolution. This issue has been discussed in the following threads:
http://forums.buffalotech.com/index.php?topic=18659.0http://forums.buffalotech.com/index.php?topic=18618.0This is the JavaScript error from IE:
Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC EA 2; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727)
Timestamp: Wed, 20 Aug 2014 18:56:37 UTC
Message: 'Ext.globalValues.nasFeature.SERIES_NAME' is null or not an object
Line: 1143
Char: 4
Code: 0
URI:
http://192.168.xxx.xx/js/common/utils.js?ver=2.50-1.73Buffalo support stays on the phone with me for 5 minutes and asks if they can call me back after "talking with the engineers". The problem is that they never call back. If I don't get to some sort of resolution with either of these units, they're both going back to Austin COD.
Thanks,
Jered
