I have a WZR2-G300N router connected to my LAN via one of the LAN ports and I have a wireless client connected to the wireless network on the device.
I can ping the WZR2 IP from the wireless client
I can ping the WZR2 IP from the LAN
I cannot ping the LAN from the wireless client
I have tried this with the router disabled (via the switch on the back of the device) as well as enabled with the same results
I have configured a default gateway with the same results (shouldn't matter because the device should be a bridge here)
I am using firmware 1.00_1.26 which is, I believe, the latest
Any thoughts on what might be going on?
Thanks!
any luck with this one?
im having exactly the same issue.
its as if devices connected via wlan, cant ping devices connected via lan, and vice versa.
buffalo tech support, can you help?
thanks.
What is the first part of MAC addresses of your devices?
I have exactly the same problem, and it looks like it only manifest itself for devices whose MAC address starts with anything other than "00".
MAC on my iPhone starts with "7C" and I can't access or ping a wired network resource. But when I spoofed the MAC to start with "00" everything worked correctly.
Looks like a bug in the router.
I've been frustrated by this problem for at least a year now, it makes the device half unusable. Updating to firmware v1.52 didn't help.
I just tried connecting to a machine on LAN with four different wireless devices:
- MAC C0-.. failed
- MAC 58-.. failed
- MAC B4-.. failed
- MAC 00-.. succeeded
Nice catch! It indeed seems the problem connecting to LAN through the WZR2-300N by wireless clients might have to do with their MAC addresses.
Buffalo, any chance this might get fixed?
I just wrote Buffalo tech support about the problem, referring them to this thread. Will update when I hear back from them.
Wow, that was fast! I received a reply from Buffalo tech support today:
> It does indeed seem to be the case with this router regarding the MAC
> addresses of wireless clients giving issues for accessing the LAN resources.
> What is unusual is this is the first time it has been reported to the EU
> helpdesk.
They also noted that the US and Europen models of the router differ. Mine is the European model, not sure which one the earlier posters had. After providing tech support some more details, they replied:
> I have forwarded this information to the Product Specialist to be investigated
> and as soon as I have any updates I will let you know.
Here's hoping Buffalo's product specialists are as fast as their tech support! :-) Case ID is 122011, in case someone wants to refer it.
Well done! I never thought this model is still supported, so actually started looking for a new router (from a different vendor).
Mine is from US.
Will contact support as well and refer your case ID.
Just received the following e-mail from support:
> Further to your last contact with the Helpdesk regarding the issue
> with the WZR2-G300N access point, as discussed I raised this
> issue with the Product specialist to be investigated. He has
> confirm that the issue is down to a bug in the firmware in relation
> to MAC address's that do not start with 00 (similar to the issue for
> US routers) and it has been escalated on to our development team
> in Japan to be fixed.
>
> As soon as I have any further updates I shall be in touch.
Again, good work Rivashin for spotting the relation to the client's MAC address. Maybe we don't need to upgrade our routers after all :-)
rivashin wrote:
Well done lompolo!
I wasn't so lucky: Justin from US support said he has never came across such an issue and suggested to reflash the router :(
It looks like he couldn't be bothered to read this thread as well (I provided the link in my report)
Well that sucks. The e-mail from support I quoted (by "Mary") seems to confirm that *both* the US and EU models have the same problem:
> to MAC address's that do not start with 00 (similar to the issue for
> US routers) and it has been escalated on to our development team
Perhaps reply to them and note that the US version problem has already been confirmed by their support?
I haven't received any new info from support about the issue and I'm not sure if I realistically should expect a fix for the problem for such a old device (even though the problem has been there since it was a young device). Just got a new tablet and would really like to access storage server on the LAN. Perhaps I'll give it another week or so, and then start looking for a new (non-Buffalo) router.
I've just come across your thread.... I also have a WZR2-G300N router, and it's been preventing some devices from connecting. I've previously used 30 devices with it over the years - and all those had MAC addresses that start with 00. My son's new laptop won't connect - and it's MAC address didn't start with 00; Dell changed the wireless card to another brand - and that won't connect either. It's MAC doesn't start with 00.
I'm trying to persuade EMEA tech support of this issue - they're telling me to get Dell to fix the laptop! They don't believe the MAC address issue! Maybe I need a lawyer :-(
When I pressed the point, Christian from the Buffalo EMEA Helpdesk came back (today 27 April) with:
Indeed this has been spotted in our firmwares already. This has been escalated to the Development team a week ago. It will take a bit of time for them to spot the fault and fix it.
For the time being I am afraid we will need to wait on them to fix this for us. At the moment we unfortunately do not have a time line for firmware release.
Just received a new firmware "wzr2-g300n_1.55_1.02_eu.enc" from Buffalo support that should have the issue fixed. Will test later tonight and update here.
Just installed the 1.55_1.02_eu firmware I received from Buffalo support earlier today to my EU version of the WZR2-G300N, and LAN access now works from a device with MAC address starting with F4. So at least for EU devices the problem seems to be solved.
Amazing work from Buffalo getting an old device such as this fixed in just three weeks time. Thank you! And again, good job Rivashin for figuring out that the issue was with the MAC address!
Is there any news on a US version of this fix? Any idea what would happen if I found and applied the EU version to my US router?
Thanks!
You get more channels maybe?
Would it be possible for you to share that new firmware? Buffalo has not uploaded it to their support site yet and I am having the same problem as you did. I hope you can help me.
Hi
How are you getting on with the new firmware? Any problems?
Tech Support have told me they can't send me that release because it's only an alpha version, which still has bugs and can crash routers. They told me to call back again in a few weeks. I'm curious to know if you've had any issues with it, or does it all seem OK?
Hi dorkusprime and everyone who have this problem with US version of the router.
Could you please contact Buffalo tech support an mention ticket #201171731. They say they are unable to reproduce the problem and I guess having more people contacting them about this problem can make them try harder.
Thanks.
A temporary workaround for this problem will be change the problematic MAC address to start with 00:
Unfortunately this is not possible on some devices, like not jailbroken iphones, ipads, hi-fis, etc
JP54 wrote:Hi
How are you getting on with the new firmware? Any problems?
Tech Support have told me they can't send me that release because it's only an alpha version, which still has bugs and can crash routers. They told me to call back again in a few weeks. I'm curious to know if you've had any issues with it, or does it all seem OK?
The wzr2-g300n_1.55_1.02_eu firmware that Buffalo sent me has been working fine on my EU version of the WZR2-G300N. I have been able to access servers on the LAN from all my wireless devices (a laptop, Asus Transformer Android tablet, an Android phone), which wasn't possible before. If I encounter any problems in the future, I'll report here.
I don't know if the EU firmware would work for the US model. Probably not. It might very well brick the device. According to a post on this forum thread flashing the US model with EU firmware or other way around would void your warranty: http://buffalo.lithium.com/t5/Wireless/WZR2-G300N-new-firmware-1-52-1-22-EU-VPN-doesn-t-work-anymore/td-p/2114. If you're wiling to take the risk, PM me your e-mail address.
A pity that it's taking Buffalo so long to make the same fix to the US model. As rivashin said, contact support and mention the case number #201171731, and complain that the EU customers have already had the fix for weeks :-)
My version is also the EU version. Tech Support is refusing to issue that EU firmware, because it's "unreliable".
I guess they don't talk to each other.
JP54
I am having the same problem--I cannot connect through my WZR2-G300N using wireless or ethernet. The MAC address of my ethernet adapter starts with A4, but my wireless MAC address starts with 00, so I'm not sure why I can't connect via wireless. I cannot connect on my Windows 7 64-bit laptop nor on my iPhone. I have firmware version 1.00_1.26. The kicker for me is that up until just a few weeks ago, I was having no problem at all connecting wirelessly (and presumably via ethernet, though I really never had reason to connect that way), on either my laptop or my iPhone. I've been using this router in this location for nearly two years.
I'm a little embarassed to have to ask this, but how do I tell if I have the US or EU version of the router?
Thanks,
Jackie
If your wireless device's MAC address begins with 00, then I'd guess you're not having the same problem. Particularly if the wired ethernet connection to your router also doesn't work. You need to contact your Buffalo tech support hot line and get some assistance. As to whether your router is a US or EU model, I think you can be sure that if you bought it in the US it will be the US model; and if in the EU, then it's the EU model. On mine, on the box that it came in, on the serial number sticker, the model number appears as WZR2-G300N-EU. Otherwise, I'm not sure how you can tell.
JP54 wrote:If your wireless device's MAC address begins with 00, then I'd guess you're not having the same problem. Particularly if the wired ethernet connection to your router also doesn't work. You need to contact your Buffalo tech support hot line and get some assistance. As to whether your router is a US or EU model, I think you can be sure that if you bought it in the US it will be the US model; and if in the EU, then it's the EU model. On mine, on the box that it came in, on the serial number sticker, the model number appears as WZR2-G300N-EU. Otherwise, I'm not sure how you can tell.
Yeah, sounds like a different problem. Also note that with the problem described in this thread there's no problem in connecting to the internet through the WZR2-G300N - that works just fine no matter the MAC address - the problem is only in connecting to local servers on the local area network.
Have you tried turning it off and on again? ;-)