Dear Buffalo-Techsupport Team;
The same particular problem happens to me as well.
I just bought the LS-WVLCFF and after I’ve setup the link station I got informed, that there is a Firmware update available to V 1.56.
So I’ve updated the LinkStation to the latest release V1.56. After installation I've got a positive reply, that the update has been installed successfully…
After that I went to the Extensions -> MediaServer, but suddenly a message popped up stating:
”While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection.”
So I’ve executed “update DTCP-IP”, but still I receive following feedback message:
“While firmware updating, Media Server update can not be updated completely. Please click 'Update DTCP-IP' button after establishing Internet connection.
“
I feel so frustrated, and there is no way of direct contacting Buffalo’s Techsupport to get a prompt feedback.
As it seams to me, buffalo is pretty unorganized and doesn’t provide professional support to their customers.
I’m coming from the same kind of biz, but with such attitude this won’t last long an no repeated buy will happen to all of us who are facing troubles and are in need of technical support.
Bases on your feedback from the 01-24-2012:
“Unfortunately we were not informed of the release date just that a fix is being worked on. Usually firmwares are released within a few weeks of the reported issue.”
-> Now several weeks even month have been passed by, without any update or bug fix.
When exactly will be an update released and bug fix available for this particular issue?
I appreciate in advance your support and feedback about this topic.
With best regards,
Hans D.