Hi,
I recently upgraded my MAC to OS X 10.6 (Snow Leopard) and I can not seem to wake up my Linkstation Live 1TB (LS-CHL) as I normally would under Leopard (10.5). I have the drive set to AUTO. When I have the drive set to be ALWAYS ON I do not have any issues. Normally I would go under Finder and locate the drive and then it would automatically connect to the drive as the admin. I have also tried to use the NAS Navigator software to scan and wake up the drive but no luck. I have the latest firmware on the drive and I also have the latest software. I do not have any issues when I'm accessing the drive via my PC so there has to be some issues with the LS-CHL and the latest MAC OSX 10.6. Anyone have any ideas on what i can do to get this to work?
I have the same Problem with my LinkStation Live (LC-CHL) and the SnowLeopard Update. The Linkstation not responding to my iMac, before i install SnowLeopard everythings works fine. But now the LS doesn't Start when i start my iMac. When my Windows PC makes an Backup and shutdown after the Backup, the LS turns off during the TimeMachine Backup from my iMac, the LS doesn't see that the iMac is still working. I think Buffalo must develop an update, fast!
Best regard
Chavez
I have firmware 1.07 on my LS-CHL. After restarting my MAC I was able see the Linkstation. I'm not sure what happened but things see to be working now.
On a side note since I'm using my LS-CHL across various platforms (Vista, OSX) on which operatiing system should I update the firmware? I see that the latest firmware for Windows is 1.21 while for MAC it is 1.07.
thank you for responding so quick.
LS-CHLs with FW 1.07 are a different hardware than the LS-CHLs with FW 1.21. The 1.21 FW is not compatible with your 1.07 hardware. 1.07 and 1.21 have the same level of fixes, just different hardware.
After you restarted the Mac - the auto-on/off feature now works fully?
Ok, thanks for your response. So in following up with your response, I should not upgrade to the 1.21FW? Also if there is another FW update which operating system should I use to update it or does it not matter at all?
UPDATE: After restarting my mac the AUTO feature now works. I assume for now on it should work (hopefully) at least with my mac.
My AUTO wakeup doesn't work. I have Firmware 1.07 on my Linkstation Live.
Have you rebooted your imac, after the 10.6 install? Also, there is an update, 10.6.1 now out.
You might try the update and then check your auto wake function.
The same problem here too... OSx 10.6 and no wake up
(Fw1.10)
Hi,
I'm having exactly the same issue. Auto wake up doesn't work anymore on 10.6 and 10.6.1 with my 1TB LinkStation Live with Bittorrent model (FW 1.07).
Honestly speaking I'm wondering if Buffalo still maintains the device as there hasn't been a firmware update for more than half a year now although it seems there are serious unresolved issues (like the one I experienced (and reported in another thread) where it is not possible to log into the web interface anymore).
Also I think vendors had enough time to test their hardware with Mac OS X 10.6 upfront and provide working versions of the drivers and tools. Obviously Buffalo didn't invest here.
@mods: Can we expect a fix for the current issue from Buffalo soon/at all?
Thanks for your feedback in advance.
Best,
Marc
No Autopower-Function with Snow Leopard 10.6.1
The same problem here in Germany. Many Linkstation-Users are very angry, that Buffalo takes so much time to fix the Firmware and the NASNavigator Software. Snow Leopard is not a Surprise - every Developer was informed about the new OS Release a long time before.
We need a solution!
Best Regards
Alex
It isn't the LS firmware - Mac NasNavi is what communicates with the LS, and let's the LS know that it shouldn't go into low power mode.
We are about to receive a beta version of Mac NasNavi that should resolve the issue. We will test it for a couple days, and if it passes testing, we'll let you know when you can expect it.
Hello!
Are there news about the Beta release?
Thanks
We tested it, QA says "it seemed to work, but has other major bugs in it."
Buffalo Japan engineers should be working on it, but they won't communicate back until Thursday of next week (Japanese holiday).
Thank you for let us know.
By the way, if you could also solve the wifi related problem that many users mentioned on this forum:
no keep-alive package sent thru wifi... we have to run a wired computer so we can connect a wifi Mac!
-Yves.
Buffalo Japan is working on it. I've provided them with everything they asked for - details about how the alpha FW is working and it's bugs.
I'll keep pushing for it.
Any news? We're waiting for the fix pretty long now, IMO!
BTW: Is there a new Firmware for the LS-CHL (v1) planned, too?
It's not a firmware fix - it's a mac nasnavi fix. Nasnavi is what sends the keep alive packet.
Yes, we're still pushing Japan to provide final version of the next revision ASAP.
>>It's not a firmware fix
I know. That's the reason why I asked if there is a FW update planned, too! ;-)
Hope the new NASNavi (and hopefully FW update) will also be available on the European website then (and not only in some months, like happened in the past).
I have the same problem here. Is NAS NAV 2.19 supposed to fix that or should it be a future release? Any views on timing
Same problem here between a linkstation pro duo and Snow Leopard. I use the nasnavigator version 2.20, and the problem is still here!
Mac NASNavi 2.21 is due out shortly - this is the one that has updated keep-alive packets that will work with snow-leopard to keep the units on during data transfers, when in auto-mode.
That`s fine! We are waiting!
never ending waiting story ;-(
This morning, we just received the latest version of Mac NASnavi (this is what sends the keep-alive signal that wakes the NAS, and keeps it awake in auto-mode).
We'll be testing it for a few days, checking for bugs, before release. I'll keep you posted and get this released ASAP if all goes well.
Update - we found a bug in this revision and iJapan is working on the issue..
Welcome next month not using your (principally not bad) product :smileymad:
Hello Tokyo this is ground control. Any news....
no news yet
Hey guys,
I'm using Mac OS X firmware v1.02 with NAS Navigator 2.20 and not having any problems here. :smileyhappy:
Uh oh, scrap that. Maybe I got lucky just the once, it ain't happening now. :smileysad:
Memoryman wrote:Mac NASNavi 2.21 is due out shortly - this is the one that has updated keep-alive packets that will work with snow-leopard to keep the units on during data transfers, when in auto-mode.
Can you please define shortly. Are we talking about something we will see in our lifetime, our is your scale of measure the creation of the universe?
2.21 beta came out in the past. It had some bugs and couldn't be released to the public.
Buffalotech Japan is now working on the release after 2.21.
:smileymad:That's rediculous !
Are they working on a new operating system or on a simply driver ? I meen you have a working program for leopard and a working program for windows. What is so complicated to make it run on snow leopard ? I just bought your new linkstation pro ls-xhl. If I knew that mess before I wouldn*t do it again. Good hardware bad software ! :smileymad:
I totally agree with the previous post!
If Buffalo would care about their customers they'd invest the development time for giving us a solution and not the 10 minutes a day they actually do now (like I assume). If Buffalo's engineers would always work that slowly, they'd never release any product.
**Try to keep to the reason for the post - to ask for help, to provide help or insight into the post question - this isn't a soapbox.
When Buffalotech Japan puts out a new FW or NASNavi revision, they always write in as many bug fixes or upgrades as they can. They rarely release a new revision with only one fix in it. Don't take this as an excuse - it's just the reason why it takes time.
Maybe they are waiting for the next release of OS X :smileyvery-happy:
Bad Service :smileymad:
3 month after Snow Leopard, OS X 10.6.2 just came out.
Hope "Buffalothech Japan" has download it!
Another week goes by.... nothing happen.
I never had such a bad experience with a product.
This is my first - and surely will be my last buffalo product !
:smileymad:
**Try to keep to the reason for the post - to ask for help, to provide help or insight into the post question - this isn't a soapbox.
This is getting reallllly long...
It's working !
Just install the newest OS X update.
It seems that apple has done the job for you ! :smileytongue:
Anyway, bad support - my last buffalo product ! :smileymad:
update: unfortunately it works only once:smileysad:
Common guys. This is becoming embarrassing. This is not a small bug. Your material is useless for now. WTF are you doing
I've been following this thread for WEEKS - so far just words, no action. Where's the fix? Seem's to me the company doesn't give a **ck about the mac users. Fine - if anyone is googling for info about Buffalo products and how they work with the current OS X -version... Hopefully you find this message.
OS X + BUFFALO = DOESN'T WORK
Chears!
Today is a special day: ONE month ago, Memoryman told us of a bug in the new version of Mac NASnavi.
"iJapan was working on the issue".
Hey, lets be positive guys!
THERE IS a new fancy software form Asia… it is just that it does not work.
The problem is as simple as the idiocy to own a Mac.
Everyone knows Mac users are artists. These guys are brainless, and don't ever think of security.
So, why should a serious company loose time and money for these useless people?
I say:
Get yourself an iPod, and switch to Windows 7
Oupsssssss, wait a little... in case Linkstation would not be compatible with Win7...
Maybe iJapan is working really hard on that one....... :smileyhappy:
-Yves.
I am planning to put my LinkStation on eBay. They sell for 130€.
**Try to keep to the reason for the post - to ask for help, to provide help or insight into the post question - this isn't a soapbox and there's no need to insult people's preferences for computers.
**** Answer to MemoryMan's edit:
Dear Sir, I am only laughing at myself, and the other Mac users... with whom I share this ridiculous situation.
I work both with Win & Macs.
I just point that "Mac compatible" products are often not as compatible as advertised. And that, when Mac users are stuck, it often takes centuries to get them a solution.
Example: Is there a firmware solution for Mac?
This idea may or may not have anything to do with the wake keep alive (I don' t use it) - but there are some broadcast/discovery issues with some routers and bonjour. Usually this manifests itself by only SMB shares showing up in finder and not AFP shares. Or AFP shares disappearing. Also if Timemachine share becomes flakey and disappears. The simple fix is to enable multi-cast filtering on your router. Don't know if this would help the wake feature or not. But since it probably relies on Bonjour thought i'd mention it.
-m
We've also had Apple working in the issue - we aren't the only ones working on it. Sometime ago, we opened a technical support incident with them, and sent a LS-CHL so they could reproduce the issue. I've been sharing all the data from the forums, and from our US lab, to ensure they are familiar with the entire scope of the issue. If they determine what they changed in 10.6 that blocks the keep-alive signal - then they'll tell us, and either they will incorporate a change in 10.6.3, or we can incorporate a re-write to compensate for the 10.6 change. We're sending Apple a variety of products so they can have the product line-up available, when they write the code for each new OS10 revision.
We sent in this product, about the time 10.6.1 came out.
Here in France, I have the same problem...Snow Leopard 10.6.2 and linkstation live LS-CH1.0TL.
It was working since 1 year and now I'm on Snow, no more automatic TimeMachine backup because of a non automatic startup of the box...
I work in an IT department for a big french company, I never saw a problem taking so much time to be fixed...
Hope this will end quickly now !!!
and thanks to all the people who have sent in details about the issue, those that provide useful information - you know who you are.
With your helpful support, we can help Apple and Buffalo (Japan) sort this out and implement a solution.
hello,
as i mentionned above, i have the same problem. I found a workaround but that doesn't work correctly.
I just downloaded this tools : http://www.coriolis.ch/dl/wakeup_13.zip
Started it and entered the mac address of the linkstation. Clicked on "Wake up" button and here it iwas ! The linkstation started...
I could start a TimeMachine backup session, but few minutes after (about 5 I think) the linkstation stopped itself... Very strange...
Maybe someone can understand why...
Cedric,
Go check there. This is a better solution:
"Wakeonlan" keeps sending signals whereas Wakeup does it only when you call it.
You have to change the settings in Wakeonlan so that it sends signal every 2 minutes.
In French: Wakeonlan est automatique alors que wakeup ne fonctionne que si tu appuies très régulièrement sur le bouton wake up
But again, c'est du bricolage that has been lasting way too longtemps...
Bienvenue au club !
Now, NAS 2.22 is there. But, same problem, the link station sleeps and sleeps, and ......
What a disaster for buffalo! I think, I put the NAS on Ebay
Kay
Memoryman wrote:and thanks to all the people who have sent in details about the issue, those that provide useful information - you know who you are.
With your helpful support, we can help Apple and Buffalo (Japan) sort this out and implement a solution.
I don't want to be rude but what kind of details do you really need. The Buffalo does not wake up with Snow Leopard, while it use to do this before the upgrade. That's about it. No message error, no nothing. It just does not do what we bought it for... If you need details be more specific as i do not really see what information you are missing here.
Thanks YGAB for your help.
J'ai installé WakeOnLan, cela semble fonctionner.
In English : I installed WakeOnLan and it seems to work.
I think that Buffalo is sleeping and seems to have the same problem we have... Nobody can wake them up :D
Can anyone post the link to the new version NAS 2.22?
Thank you
Send me your email, please
Kay
Hello everyone,
GAME OVER
We just got an APPLE TIME CAPSULE. The Buffalo "Linkstation Dead" will be disconnected tomorrow.
Fed up waiting for the lost engineers of this "fake Apple compatible" device.
Hope (I really do) a positive solution will appear someday to you.
Hope there is no other hidden bug somewhere in the close future.
I did learn something:
there are many products wrongly advised as "Mac compatible" by disloyal companies.
Anyhow, keep smiling, it is only a computer!
-Ygab.
I just installed the workaround with the wakeonlan from readpixel and it seems to work perfectly. :smileywink:
So for me there is no need to wait any longer for a solution from buffalo. Best to forget their useless NasNavigator. :smileymad:
My suggestion for the buffalo japan 'specialists' : Get in contact with the guys from readpixel, you can learn a lot from them, for example what I call a great support. (They responded to my email request within one day - I am still waiting for a reaction from you !)
The workaround also works great here. The hell with NAS Navigator
Thank you, guys, for pointing out the Wake On Lan software. Pity it took another company to make the Linkstation Pro work fully.
One problem I'm having is that the WOL program will only let me repeat "wake" signals to the NAS every 5 minutes. It won't let me send as frequently as every 2 minutes, and I noticed that someone else on this forum suggested that interval. As I'm sitting here watching the thing work, even at every 5 minutes, the thing's falling asleep.
Anyone else having this problem with WakeOnLan and the Buffalo NAS?
Thanks!
JRMYEH,
This is easy,
Your export the settings of WOL (-> Host -> Export)
Then, you open that file in a text editor (TextEdit)
You replace the 5 by a 2 at the end of the line referring to your NAS
You import the new settings in WOL.... it works.
I got an mail exchange with the author of Wake On Line; he said he you change the minimum time someday.
A very nice guy.
However, I had several crashes of WOL. Just need to restart it... So this is not THE solution, just a band-aid!
I had the same problem, but the guys from readpixel sent me this solution:
1. In WakeOnLan, setup your NAS for scheduled wake up each 15 min
2. Quit WakerOnLan
3. In Finder, goto Library/Preferences
4. Open file com.readpixel.wakeonlan.hosts.plist in Property Editor
5. Select Hosts, then find your NAS, and change it's Timer value to 1
6. Save the plist file, then restart WakeOnLan
By the way, until now I didn't have any problems with WOL crashes.
Hello
I can not follow these steps! How does it works! Can you help me please with screenshots?
4. Open file com.readpixel.wakeonlan.hosts.plist in Property Editor 5. Select Hosts, then find your NAS, and change it's Timer value to 1 6. Save the plist file, then restart WakeOnLan
Thank you
Hi,
I cannot post the screenshot in the forum. If you want I can email it to you
These days i found the Software nasnavi 2.22 with support for 10.6
But if i start the Application, Nasnavi searches for a Station and there comes an unexpected error.
;-(
Where do i find the timer value?
From your home directory go to Library/Preferences and look for al file named com.readpixel.wakeonlan.hosts.plist.
Double Click on that file and it will open with the Property List Editor.
Now go to Hosts and find your NAS.
You will find an entry 'Timer'. Change the corresponding value to 2.
Exit and save the file, that's it.
If you have still problems, give me your email and I can send you a screenshot
halmir
Please send me screenshots, i send you my email adress!
Thank you
Has anyone been able to extract the new version of NasNavigator 2" for mac, it's "nasnavi-222.dmg.zip", in the downloads?? I get an error 1?
i`m able to download and extract nasnavi 2.22 for mac
But these software does not find a NAS and it quits with an unexpected error.
Otherwise i can send it to you, if you give me your email.
private message sent with my email. I actually called support and they couldn't help me.
NasNavigator 2.23 works at my macbook air and the linkstation pro dou perfekt
savermoon wrote:NasNavigator 2.23 works at my macbook air and the linkstation pro dou perfekt
http://buffalo.jp/download/driver/hd/nasnavi-mac.html
I'll second that. Installed v2.23 and it appears to be working OK on my MacBook Pro.
Gonna keep my copy of WakeOnLan just in case, that worked great as an alternative. What was so difficult Buffalo?
Whats the japanese word for DOWNLOAD ;-) ?
Oh, i found it!
But this version also crashes by searching the nas ;-(
Why are there still non working versions of NasNavigator on the US and the european homepage ?
Can't believe that - what a messy company !
I am still waiting for an answer from their support.
Is anybody outside with an working version of nasnavi under 10.6?
Yes version 2.23 works perfectly with 10.62
Merry X mas and a happy new working NAS Navigator :smileyvery-happy:
please post the link for the 2.23
Thanks
Kay
http://buffalo.jp/download/driver/hd/nasnavi-mac.html
then scroll down and use the colored download button
Hello!
What can be the reason, why NasNavi 2.23 tries to find a NAS, does not find the nas but quits unecpected.
Thank you
Bernhard
is your NAS power switch in "ON" mode, the first time you open up Mac NASNavi? After NASNavi detects the NAS, you can set the NAS power switch to auto-mode?
We're pushing Japan to send the final English version of 2.23 to the US and Europe.
Yes, NAS power is switched in "ON" mode, but error still happens.
A window says "Möchten Sie, dass das Programm "NASNavigator 2.app" eingehende Netzwerkverbindungen akzeptiert?"
When i click on "Erlauben" NAS Navi unexpected quits.
Hi folks,
after 5 days of testing, 2.23 works !!!!!!! on OS 10.6.2.
Thanks a lot for the "japanese link" I'll send a notice to the german buffalo support, they are still waiting for 2.22 (as we know doesn't work)
See You again with 10.6.3 ???
Kay
I too have had success using the Japan release of 2.23 NasNavigator.
Here in France, I also use the Japanese version under OS X 10.6.2 and it works perfectly !
No error and Nas is starting automatically.
We are still waiting for the Firmware for the US site. Thank you for your Patience
I tried NasNavi 2.22 from the european site and 2.23 from the japanese site on my mac on snow leopard - both do not wake up my linkstation quad.
When I use the wakeonlan software the linkstation does react. It seems that it stays on even if I quit the wakeonlan software, but the nasnavigator2 stays open - but I am not quite sure.
I shut the Linkstation down yesterday, but when I came back today, it was on again.
One problem may be, that I am in a huge Network at the University - is there a possibility to narrow the wake-on-lan signals down, so my linkstation only recognizes orders from my computer? I do have a static IP...
Are there any settings I can make to influence the autopower mode?
I could not find anything...
Edit:
It does not stay on, when only the nasnavigator2 runs...
It shuts itself down after a while...
Any News? Updates?
NAS Navigator2 (Macintosh) Ver.2.26
Download: http://buffalo.jp/download/driver/hd/nasnavi-mac.html
I tried v.2.26 - unfortunately it still does not react...
going back to manual mode....