Some time ago I purchased a LS-WV2.0TL/R1 NAS. Now I understand it was my fault for not having power conditioning on my unit but that part is neither here nor there. What is relavant is that I called support when this unit failed and spent hours on the phone while they could not help with the problems at hand. The name of this tech is, try not to use him, he obviously does not know a thing about what he is doing. As I said, we spent several hours on the phone and the end result was I ended up purchasing a LS421DE and when it came I still ended up losing ALL my data. At the time when all this transpired he said for me to call him when I had new hard drives for the original unit and he would help me reinstate the original. Well when that time finally came, I did call him and he blew me off, stating that the unit was off warantee and that it was built to be disposable. I don't know where he is coming from but this was an expensive unit and to tell me that it is throwaway is not a good move on his part. If it were throwaway why did they make it repairable. Now the next problem becomes that the same tech could not help recover this unit because it turns out that the operating system is resident on the hard drives. If you lose the hard drives you lose the operating system. Poor design I would say. Then to top it all off there is no single point place to acquire the operating system and recover the NAS unless you are a proper NAS technician. In short you better know what you are doing if you purchase one of these. Now from what I have read so far on the internet, this unit is still recoverable, and I would love to know how without needing to have a computer degree. If anybody can help I beg you to give me a hand. I have been fighting this unit for weeks and I am now at wits end.
Thank You gang
John