Have a new TeraStation III RM unit, firmware 1.10, installed in a cabinet at a NOC for 3 days.
Yesterday morning I tried to access the unit and I was only able to ping the device. I was not able to access the shares or the web admin, and the NAS Navigator did not recognize the device as being on the network. The device resides on a IP based surge protector and we were able to power cycle the outlet the device is attached to, but the device did not power back up. After that we were unable to ping the unit at all.
After manually starting the device, we looked at the logs, it only showed powering up, nothing prior. We verified connectivity and share access, everything ok. This morning, same thing, can only ping device.
The unit is on the same power strip as several servers, switches, firewalls, etc. None of the other devices are experiencing any issues. We did set up alert notifications within the device, but did not receive any alerts.
Before I powercycle the device again, is there anything else I can try?
Thanks