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Products => Storage => : Phoenixcbm1976 March 31, 2017, 12:41:06 PM

: All 4 LEDs are solid red on HD-QL8TU3R5
: Phoenixcbm1976 March 31, 2017, 12:41:06 PM

We have a HD-QL8TU3R5 at our location that powers up, but all 4 LEDs turn red after the power self test.  I tried looking on google.com to find out what this means, but I could not find anything on this topic.

Could someone tell me what this means please?

Thanks in advance,

Phoenix

: Re: All 4 LEDs are solid red on HD-QL8TU3R5
: Phoenixcbm1976 May 10, 2017, 08:33:53 AM

I hope someone can let me know what this means soon.  We have data on this unit we need to access as soon as possible.

: Re: All 4 LEDs are solid red on HD-QL8TU3R5
: davo May 10, 2017, 09:20:59 AM

I'd say a possible hardware RAID failure, can the RAID utility detect it at all?

: Re: All 4 LEDs are solid red on HD-QL8TU3R5
: ILuvNips May 16, 2017, 09:14:46 AM

The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

: Re: All 4 LEDs are solid red on HD-QL8TU3R5
: davo May 16, 2017, 10:46:07 AM

: ILuvNips  May 16, 2017, 09:14:46 AM

The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

It's not a NAS so doesn't have logs.

: Re: All 4 LEDs are solid red on HD-QL8TU3R5
: ILuvNips May 16, 2017, 11:57:21 AM

: davo  May 16, 2017, 10:46:07 AM

: ILuvNips  May 16, 2017, 09:14:46 AM

The red lights normally indicate a failure, have you connected to the unit to see what it and the logs report?

It's not a NAS so doesn't have logs.

Whoops, ignore my ramblings in that case :)