I'm glad some people in this thread have had good experiences with Buffalo tech support. I'm totally fed up with my Buffalo product altogether. I bought a Drive Station HD-HSQ external, for what I thought was an affordable solution for more storage. The first one worked great for about 7 months then started disappearing on me, then completely disappeared. Initial email tech support was great, then he disappeared altogether, so I started calling. Phone tech support ran the gamut from helpful to could totally care less and made sure I knew it. I had to continually call back when promised emails were not sent to me. Finally got the first one sent in, on my dime, got the second one back, missing my firewire 400 cable, and the only thing that worked on it was the LED light. Got that one sent back, on their dime this time around, but again after having to follow-up with them to get necessary information (a promised email with a Buffalo Fed Ex account number never materialized - the next customer support person said that's because they don't do that and nobody should have offered me that in the first place - I don't know who was right on that one, but I finally got the account number). The third drive also doesn't work, and when I told today's very nice tech guy that I no longer had any confidence in Buffalo products and frankly, after the third one I think they should man-up and offer a refund, he said that was a retailer issue as they are the ones who got my money. I've never heard of anything so ridiculous. Retailers are now responsible for a company's cake product? And money paid for a product didn't end up in the Buffalo books? I do get an additional 90-days on my warranty with the latest replacement. Awesome. Another 3 months of getting to know my local Fed Ex employees.
Whether the tech support people on a particular call were nice or not, I'm will never purchase another Buffalo product due to the fact that they don't work, and having to continually use my time for follow up to get any kind of resolution. I would have had less frustration throwing $140 bucks out the window while a Buffalo representative continually smacked me in the face. Man, what a bad experience.
**Admin - replied to customer, awaiting reply from customer
drmemory@buffalotech.com****