Storage

[spooky]

Thanks Jay.

[elvisimprsntr]

BACKGROUND

I previously installed 1.53beta on my LS-WXL without too much trouble if you ignore the fact that i had to change the language and set up all the ACL all over again.   

I see that BT release an official 1.54 which I have tried both the WIndows and MacOS updater, neither of which work.  The WIndows updater transfers the firmware, then seems to proceed to write the frmware.  Unfotunately when it gets to the end the updated reports an error and terminates the firmware update.  The Mac OS  version reports a communication problem almost from the start claiming that it could not authenticate.

REPLY REQUESTED

Has anyone else observed a similar problem and what if anyting am I doing wrong that might be causing the problem?

Thanks,

Elvis 

 UPDATE

Never mind.   FN Windows firewall

[the7dials]

Jay

Let me add my voice to the chorus of LS QL (LS QL530 to be exact)!  REALLY NEED THIS WORKING FOR OUR COMPANY!!!!

[ccarter404]

Jay,

I just bought a new MAC and own the original terastation HD-H1.0TGL/R5, which of course I cannot access from my new MAC.

I have noticed a workaround for the HD-H1.0TGL/R5, but I would prefer to wait for a Buffalo-sanctioned firmware update if one will be forthcoming for my model and in a timely manner.

You mentioned that there will be an update for terastations, but I did not see a mention of which terastation models.

A few requests:  

1. Put a link on the Buffalo home page to a site that provides status updates regarding this issue, so end users don't have to search the forums.

    (Synology has a home page link to their 3.2 Beta subsite which details their Mac-Friendly Solution).  

    Note:  I don't own a Synology product, only Buffalo.

2. List all models which will get a MAC OSX Lion compatible firmware upgrade.  List all models which will NOT receive an upgrade.  So that if    

    certain older models will not be upgraded, those of us that have one will not wait in vain.  (Of course all of us with older models hope Buffalo

    will provide a fix for us too.)

3. List the firmware upgrade target dates by model.

4. Be transparent with customers.  Provide clear, honest expectations.  Don't tell us what we necessarily want to hear, because we all would like a fix for this issue yesterday.  Instead pick target dates that are achievable so that we end users can make educated decisions regarding our willingness to wait.

Thanks for your consideration,

Cindy 

[mzeecedric]

I am fully with you Cindy! I am waiting for transparent information about updates and really angry by now. There is no real news about when updates are to be published neither the versions that will be supported! What about Linkstation Pro Duo, LS-WTGL/R1-V3 F/W 3.09!?

[2020hindsight]

Seeing as we have two threads, I'll post this here as well

Regarding this link http://www.buffalo-technology.com/knowledgebase/users/kb.php?id=10271, I've just noticed the following statement. 

*Products released before Mac OS 10.7 was launched, and aren't listed below are incompatible with Mac OS 10.7

It wasn't highlighted - whether it was there earlier I've no idea but this seems to be an official statement from Buffalo .....

[drmemory]

We are asking the Japan engineers, to have products not on the list, to be included. No word yet from them.

Sorry to not have more definitive news, but we'll keep pushing.

[ccarter404]

2020hindsight,

I don't believe this statement tells us anything that we don't already know.  We know the devices are incompatible.  What we want to know is...Are the devices going to be made compatible and if so, what are the target dates for the firmware upgrades by model?

I'm giving Buffalo until COB 8/19 to inform me if my particular model will be made compatible and if so when.  As a Buffalo customer, if I'm not offered at least the courtesy of information, I will no longer be a Buffalo customer.  I will become a Synology customer.

For me, the lack of complete and actionable information is entirely unacceptable and not the way a company should treat its customers if it wants them to be repeat customers.

Cindy

[peteguyton]

Ciindy, I feel your pain.... and support you... as do a whole pile of other frustrated users.

Couple more things

• I started another thread HERE about my "legacy" model (LS-QL, less than 2yrs old). 
• If Buffalo is going to NOT ever support the older models, we need to know that.
• If Buffalo is going to support the older models, but just doesn't know the dates yet, then tell us that.
• If a less-than-two-year-old device is not going to be supported, then how about an upgrade path or trade-in?  Or at least tell my the drives can be yanked out of the old one and re-used in the currently supported, closest equivalent. 

Anyway, Buffalo has a lot to gain (or lose) based on their response to this situation.  Some strong competition out there , as you mentioned, and some have very strong customer satisfaction ratings. 

Regards,

Peter

[PRPechek]

Friends,

We are working on a solution for the models that are not listed on my original post.  I thought that I would be able to announce something but unfortunately logistics is proving harder than I originally thought.

I should have something shortly to announce.

Regards,

Jay Pechek

Public Relations Manager

Buffalo Technology

_________________________________

Office 512.349.1333 | Mobile 512.739.7275

11100 Metric Blvd Ste. 750 | Austin, TX 78758

jayp@buffalotech.com

www.buffalotech.com

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