08-05-2011 12:45 PM - edited 08-05-2011 12:47 PM
I disagree, where does it say that if an item is discountinued , it has 'lower' priority. Furthermore, if it is still under warranty, it should have the same priority as active products.
The only folks that woud lower the priority are lazy Sr Managers in Development and Support who don't want to do their jobs and support the customer
SOoooo, by your logic, a unit that seized production years ago (for example) would have the same proirity as a unit that is currently in production..... yeah good luck with that!
And FTP doesn't work for USB drives that are plugged in to the LinkStation
Umm, yes it does actually!
08-05-2011 01:24 PM
Not years ago, more like 18months ago. It all boils down to the customer support organization and how much they are willing to stand by their products and their customers.
And, if this is such a strange idea, why does the ECC place product support at 7 years ?
It comes down the Buffalo's lazy Development and Support teams, instead of fixing/keeping up with models they built, they just focus on the new products, and screw everyone else.
And that is why Synology is going to get all of their business.
08-06-2011 11:54 AM
Wondering what the word is about the 1.53b firmware (Linkstation Pro XHL - 1TB). Anybody having any issues with it I should be aware of before I install it? Don't want to mess up my backup drive, though I don't like going without backups either. Relatedly: any word as to when the full (non-beta) version will be out?
08-07-2011 05:05 AM
Just to let you know, firmware 1.53beta for my LS-WVL is working great and I have 3 Macbook Air's backing up to it now. Kudos to Buffalo for coming up with the patch so quickly. I do have a Quad on my network though and would appreciate it if you could patch that too.
08-07-2011 05:50 PM
I did not say I needed to access data.
You are quite right though, I really need to stop complaining about it. After all, I am only a customer. I'll try telling that to any unhappy customers and see where it gets me (or I would if I had any that were unhappy). How about you give it a go as well and let us know how it works out for you.
I have a LS-CHL - that is not discontinued as far as I can see - it seems they have updated the product though, and in a very short time. and abandoned their V1.
However much you want to defend Buffalo, they have had months to sort this out and the situation has been known about for months.
How about you stop responding to my posts FFS! I would love Buffalo to respond instead.
08-09-2011 10:30 AM
PRPechek is still here - he's been on some other forums and he's working on several customer things at once, while pushing Japan for faster releases of FW.
The release for FW1.54 is due within a few days, for USA download release.
08-09-2011 10:36 AM